DEMAND DRIVEN TRAINING Hutchinson WFC

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DEMAND DRIVEN TRAINING Hutchinson WFC
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What Weve Done So Far

• Redefined our Workforce Centers.
• Added Site Managers.
• Implemented CRS.
• Developed Business Service measures to compliment
  the common measures.
• Started weekly WFC meetings to discuss office
  issues, weekly office coverage and award
  Employee of the Week.
• Set-up Whiteboard to inform Customers of upcoming
  events.
• Posted links to Hot Jobs on CRS.
• Created inter-office email lists for ease of
  communication.
• Potluck!

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External Challenges

• Reduced revenue as a result of federal
  discretionary spending cuts.
• Shortage of staff.
• Global business competition.
• An increase in an available workforce of non-or
  limited English speaking immigrants.
• An increase in businesses need for high skilled
  workers.

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Challenges

• To provide better and more relevant career
  information to Minnesotas population by
  utilizing technology and other media methods.
• Building an adequate supply of skilled workers by
  engaging all populations (e.g. immigrants and
  people with disabilities).
• Creating better alignment between K-12 education,
  adult basic education and workforce development.
• Engage workers in life long learning skills.

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What Do We Need To Do?

• Add staff at the WFC to improve customer service.
  
• Improve technology to establish a learning center
  provided with computer training software.
• Improve our services to customers by working
  together to help the Workforce Service Areas
  enhance state and local economies.
• Improve communication to generate positive
  business and job seeker outcomes .
• Identify the hot jobs and provide the information
  to the job seekers through use of multiple
  delivery methods.

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How are we going to do this?

• Staffing
• A full-time receptionist will improve
  quality customer service by providing continuity
  of information and services.
• A part-time resource person will improve
  individualized services to the universal customer
  in the resource area.
• Technology
• Postage machine with coding option
• Proxima
• Additional Computers or a Server and
  terminals
• Software (i.e. Learn Key)
• Provide link on the CRS system to LMI

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How are we going to do this?

• Training
• Enhance Job Club program topics
• Online Applications
• Resource Room Orientation
• Basic Computer Training
• Business Tours
• Include Partner staff as Presenters
• Staff Training on technology
• To include existing systems
• Staff Training on how to present job club
  topics

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How are we going to do this?

• Communication
• Maintain email lists
• Clarify positional responsibilities as
  partner functions change
• Weekly worksite meeting (Friday mornings
  at 830 AM)
• Keep lines of communication open both
  up/down and across all levels.
• Define partnership and who serves the
  universal customer.

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DEMAND DRIVEN TRAINING Hutchinson WFC

• Questions?