Vehicle Recalls

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Vehicle Recalls

• Hilary Bates Warwick Business School
• Mike Lewis Bath Business School
• Matthias Holweg and Nick Oliver Judge
  Management Institute - Cambridge

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Data Sources

• Vehicle Inspectorate UK
• National Highway and Transport Safety Authority

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Figure 4 Delay of Recall Reports in Relation to
Vehicle Build Date
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Recalls Increasing
Root Cause?
Vehicle Design Process Design
Plant Issues
Late Changes
NPD pressure
Suppliers
Vehicle Build
Impact on the Brand?
Recovery and Role of Dealers