Beyond Email: Riva SharePoint Integration for Novell GroupWise

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Beyond E-mail Riva SharePoint Integration
for Novell GroupWise
Aldo Zanoni CEO, Managing DirectorOmni
Technology Solutions 1.780.423.4200 Ext.
232 www.omni-ts.com
2
Aldo ZanoniCEO, Managing DirectorOmni
Technology Solutionsaldo_at_omni-ts.comwww.omni-ts
.com1.780.423.4200
3
Agenda

• Riva Background
• Riva CRM and Third-party Integration Strategy
• Riva Connectors
• SharePoint Integration to GroupWise
• Portal Integration Options
• Native Active Directory Access Control and
  Transparent Authentication to SharePoint
• Screen Shots

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Rivas Four Components

• Riva delivers four components
• Managed Policies for automated account content
• Managed Applications for eDirectory integration
• GroupWise Reports
• CRM and third-party application and database
  connectors
• Source and destination objects

Source objects can be a GroupWise resource or
account an eDirectory object or an external
third-party application, CRM or database.
Destination objects can be one or multiple
eDirectory accounts, groups, containers, or
GroupWise accounts or post offices.
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Riva Managed Policies and Reports

• Allow GroupWise to automatically manage itself
  for
• Calendars (shared and standard)
• Address books (shared and standard)
• Folders (shared and standard)
• Rules
• Proxy Access
• Birthday Reminders
• Internet Address Updates
• Password Expiration Reminder Emails
• Managed Policies for automated account content
• Riva Reports
• eDir Account Audit Report
• Rules Report
• Proxy Access Report
• GroupWise Archive Path Report

• Shared Calendars Report
• Shared Address Book Report
• Shared Folders Report

Requires GroupWise 7.0.2
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Riva Managed Applications

• Riva Managed Applications use connectors to
  integrate GroupWise to eDirectory and external
  applications for managed signatures and
  distribution list management.
• Riva Managed Signatures
• Riva Dynamic Distribution Lists
• Riva Secure Distribution Lists
• Riva Event Monitor
• Future Applications
• GroupWise Mail Merge, Account Settings Management

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Integrate CRMs and Third-party Integration Like
Never Before

• The Riva CRM and Third-party Integration
  Strategy for Novell GroupWise integrates data
  from third-party databases, CRMs, ERPs, business
  processes, collaboration systems, management
  systems and others into GroupWise.
• Key Value Synchronization of data from
  virtually any source ... to any Novell GroupWise
  destination, providing seamless, transparent
  synchronization.

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Beyond E-mail 8 CRM and 4 Database
Integrations for GroupWise 8
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Riva Collaboration Integration Connectors
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Think of Riva as a Bridge Between...
CollaborationNovell GroupWise SQL SQL
databases CRM SugarCRM, info_at_hand, Microsoft
CRM, Salesforce, Bluefin, Microsoft SharePoint,
SageCRM
Novell GroupWise Resource or regular account
Riva is to Novell GroupWise content
synchronization... ...what Novell Identity
Manager is to directory values synchronization.
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1 Objective for Corporate Buy-in?
Increased Profitability (better customer service,
more sales)

• Sales and customer service are highly
  collaborative experiences.
• Riva SharePoint and Portal Integration for
  Novell GroupWise fosters and enhances corporate
  productivity and collaboration without the user
  having to change the way he uses GroupWise or
  SharePoint
• Riva enhances profitability by giving your
  employees access to SharePoint information
  anytime and anywhere they have access to Novell
  GroupWise!

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1 Criterion for User Buy-in?
Ease of Use

• If the application is not easy to use, it will
  not be used! If the application does not work
  the way users expect it to work, it will not be
  used!
• Time is the most precious commodity customer
  service agents, sales representatives and
  account executives have. Riva Integration gives
  time back to your staff.
• With Riva SharePoint Integration for GroupWise
  Web Part Portal Integration for SharePoint,
  users have access to accurate information inside
  SharePoint and inside Novell GroupWise
  anytime and anywhere. Its their choice!

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Rivas Focus End-user Impact

• Riva integrates Novell GroupWise and CRMs and
  mission-critical applications (including
  SharePoint) to
• Make the end-users life easier (for everyone
  from the receptionist to the CEO)
• Help users reach their sales targets and customer
  service goals
• Help users make a big difference
• Keep users organized and give them access to
  accurate information everywhere they need it.
  Users dont have time to keep track
  ofeverything on their own

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Riva Desktop and Enterprise Editions

• Enterprise Edition Multiple accounts, no
  desktop software
• Desktop Edition Single account, no server
  software (not available for Portal Integration)
• All information synchronized from Microsoft
  SharePoint is available in ALL Novell
  GroupWise clients (Linux, Macintosh, Windows,
  WebAccess, mobile devices, Evolution, Outlook,
  IMAP)
• Full BlackBerry and GroupWise Mobile Server
  mobile device client support (e.g., Tasks marked
  as completed on your BlackBerry or GroupWise
  Mobile Server clients are marked as completed in
  Microsoft SharePoint

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Riva Integration for Microsoft SharePoint
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SharePoint Integration - Option One

• SharePoint Integration for Novell GroupWise
  allows SharePoint information to be synchronised
  to GroupWise. It delivers transparent,
  server-side synchronisation of
• SharePoint and GroupWise appointments
• SharePoint and GroupWise contacts and groups
• SharePoint and GroupWise tasks
• Custom and third-party modules
• Emails and notifications sent to SharePoint
  team members are received directly in GroupWise
• Attachments associated with SharePoint
  activities are available directly through
  GroupWise
• Compatible with GroupWise 8 and 7

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Technical Requirements for SharePoint
Integration for GroupWise

• Requires the Riva Integration Service to be
  configured and running on a Windows or Linux
  system
• No changes required to the SharePoint server
• User Impersonation is configured as the Riva
  authentication choice. Riva connects to
  SharePoint as a master account and
  impersonates the user
• uses eDirectory, Active Directory or SharePoint
  Services authentication to provide transparent,
  single sign-on between SharePoint and GroupWise
• Active Directory or SharePoint native permissions
  control user access to SharePoint calendars,
  tasks, projects, lists, etc.
• Riva uses the eDirectory/GroupWise email address
  and the SharePoint email address to link the
  accounts between the two systems.

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SharePoint Integration for GroupWise

• Provides
• Bi-directional synchronisation of address books
  and tasks between GroupWise and SharePoint All
  changes in one application are synchronised to
  the other
• Ability to view SharePoint information in ALL
  GroupWise clients (including BlackBerry)
• Because SharePoint appointments and issues are
  part of a shared, team calendar, appointments,
  synchronisation is uni-directional from
  SharePoint to GroupWise. Changes made in
  GroupWise to SharePoint appointments and issues
  are not synchronised back to SharePoint

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SharePoint Integration for GroupWise
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Sample Integrated Dashboard
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SharePoint Integration - Option Two

• GroupWise Web Part Portal Integration for
  SharePoint delivers transparent access to
  GroupWise WebAccess components directly through
  SharePoint Web parts
• Item Count and Summary View
• Mailbox View
• Address Book View
• Calendar Day View
• Calendar Week View
• Calendar Month View
• Requires GroupWise 8. Support for GroupWise 7
  is expected in Q1 2009. Support for GroupWise
  6.5 is possible and will be considered based on
  customer demand.

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Technical Requirements for Riva GroupWise Web
Part Portal Integration for SharePoint

• Incorporates the Riva Integration Server
  directly into SharePoint Web Parts
• - completely transparent to GroupWise and to
  SharePoint
• - installed and managed as standard SharePoint
  Web Parts
• - communicates directly with GroupWise WebAccess
  
• - uses eDirectory, Active Directory or
  SharePoint Services authentication to provide
  transparent, single sign-on between SharePoint
  and GroupWise WebAccess

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GroupWise Web Part Portal Integration for
SharePoint

• Riva GroupWise Web Part Portal Integration for
  SharePoint delivers transparent integration of
  GroupWise WebAccess in SharePoint Riva provides
  the same functionality for GroupWise WebAccess as
  is available with Outlook WebAccess.
• Summary View displays the number of unread
  emails and remaining calendar appointments for
  the day and appointment alarms
• Expanded View displays the From, Subject and
  Date and appointment information in a single line
• Connect or clicking on an email opens GroupWise
  WebAccess without the user having to authenticate
  to WebAccess.

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GroupWise Web Part Portal Integration for
SharePoint

• Choice to apply five different GroupWise
  WebAccess SharePoint Web Parts
• Mailbox View provides direct access to the
  GroupWise WebAccess Mailbox
• Address Book View provides direct access to the
  GroupWise WebAccess address books
• Calendar Day View provides direct access to the
  GroupWise WebAccess day view
• Calendar Week View provides direct access to
  the GroupWise WebAccess week view
• Calendar Month View provides direct access to
  the GroupWise WebAccess month view

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Add GroupWise Web Parts to SharePoint
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WebAccess SharePoint Integration Summary View
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Single Web Part Configured for SharePoint
GroupWise Calendar Day View
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Three Web Parts Configured for SharePoint
Mailbox, Address Book and Calendar Month View
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Five GroupWise Web Parts Configured for
SharePoint
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Open GroupWise E-Mail or Appointment Directly
from SharePoint
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Proposed Integration Points for SharePoint

• Additional SharePoint Web Parts can be developed
  to include
• searching the users GroupWise account when
  doing a search in SharePoint
• access to GroupWise documents in SharePoint
• auto-fill from the GroupWise address book in
  SharePoint
• and other integration points as requested by
  customers

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Bottom Line Increased Satisfaction and ROI

• Rivas CRM and Portal Integrations for
  GroupWise and SharePoint give time back to your
  staff by transparently making available the work
  they are already doing in one system (contacts,
  appointments, tasks, notes, etc.) in the other
  system.
• Riva delivers immediate user adoption and
  satisfaction.
• Riva immediately improves the Return on
  Investment for Novell GroupWise and
  SharePoint. Riva allows companies to benefit
  from the best of both worlds Novell GroupWise
  and Microsoft SharePoint by delivering
  transparent integration of two of a companys
  most critical applications.

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Thank You!
Aldo Zanoni CEO, Managing DirectorOmni
Technology Solutions 1.780.423.4200 Ext.
232 www.omni-ts.com