TAXI Trouble Admininstration xML Interface Making the Positive Move

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TAXI(Trouble Admininstration xML
Interface)Making the Positive Move
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TAXI

• History and Overview
• Piloted by Verizon in late 2005/early 2006.
• Currently supported for both Local and Access
  Customers.
• TAXI currently being utilized by 13 customers.
• Developed as an industry standard, using the EBTA
  CMIP standards already in place.
• Platform is based on using the World Wide Web
  versus dedicate circuit, thus making the cost
  less to support.
• Benefits of TAXI
• No swivel chair syndrome. Perform all trouble
  ticket maintenance into ones own company
  application. Directly linked to Verizons
  back-end systems through the TAXI process.
• No training on Verizons application. With TAXI
  directly linking a companys application to
  Verizons backend, no need to train on the
  Verizons application (VTAG or LSI-TA). All work
  performed on customers own application.
• Enhancement requests for items outside industry
  standards will be managed by the customers own
  company.
• TAXI performs real-time processing, including
  dynamic response statusing.
• TAXI is based on industry standards.

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TAXI

• Current TAXI Functionality
• Trouble Ticket Create
• Trouble Ticket Modify
• Trouble Ticket Status (dynamic statusing is a
  customer option)
• Escalation Request (may be limited)
• Quick Test
• Performance Monitoring
• Vendor Meets
• Multi-Ticket Create
• Repair Verification
• These enhancements may or may not be available
  through Verizons other electronic trouble entry
  systems (ie. EBTA, VTAG, LSI-TA).

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TAXI

• Getting Started High Level Steps
• Step 1 Customer completes all necessary TAXI
  programming updates.
• Step 2 Completes and submits connectivity
  forms.
• Step 3 Digital Certificate and End Point
  coordination
• Step 4 Connectivity Testing
• Step 5 TAPP (Trouble Admin Pre-Production)
  Testing
• Step 6 Production Turn Up
• Overall timeline typically takes from 4 to 6
  months, beginning to end (dependent on customer)
• Additional Information
• For more information on getting started, please
  consult the appropriate TAXI Application Home
  page located at
• Local http//www22.verizon.com/wholesale/systems
  measures/local/systems/taxi/1,,taxiapplication,00.
  html
• Access http//www22.verizon.com/wholesale/ldp/ho
  mepage/1,,3-TAInterface,00.html
• Connectivity Request Forms must be complete in
  order to obtain necessary Digital Certificate.
• TAXI Technical Specifications the specs that
  Verizon has built their application around and
  would expect the customer to utilize in order to
  interface with Verizons applications.
• TAXI Timeline located on the respective
  homepages, outlines the typical cradle to grave
  events. Details customers and Verizons
  actions.