Team Diablo

1
Team Diablo

• Joyce Guillen (Line)
• Claudio Henrique (Production)
• Surena Iao (Beverage)
• Haddy Homampour (Service)
• Week 1 October 19th thru 22nd

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Presentation Outline

• Review of SMART objectives and Strategies to
  achieve them.
• Quarter-to-date information Revised Forecast
• Special guest requests Menu Changes.

• Banquet Menu
• Sales Building Plan Merchandising.
• Training Plan
• Motivation Morale.
• Safety Sanitation.
• Questions Answers.

3
Objective 1

• To manage the RKR as professionally as possible,
  we plan on setting a goal for the restaurant to
  increase the percentage of alcohol in the menu
  mix by 1 each day

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How to Get There Objective 1 Actions
Strategies

• We can accomplish this by our wine tasting
  opportunities and through training our serving
  staff to encourage basic wine pairings with menu
  items.

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Objective 2

• We will strive to have all guests complete
  meals served in two hours or less. We are
  expecting to maintain this goal with 90 of our
  tables.

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How to Get There Objective 2 Actions
Strategies

• By training BOH on proper ticket timing, by
  training our FOH on the sequence of service and
  controlling the time thru our host and server
  likewise.

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Objective 3

• We plan to increase our customer base for the
  RKR. We intend to get some form of contact
  information from our guests in 80 of our tables.

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How to Get There Objective 3 Actions
Strategies

• We will encourage our guests to fill the e-mail
  section in by implementing our service manager in
  promoting the opportunities and information they
  can receive through their e-mail.

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How have we Done so Far ?

• Quarter to Date Info
• Total Sales 4,325
• Guest Count 58 (Thursday)
• 55 (Friday)
• 62 (Saturday)
• Check Average 30.26 (Thursday)
• 33.71 (Friday)
• 35.89 (Saturday)

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How will we do this week ? (a.k.a. Forecasting)
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Special Guest Requests and Needs

• .
• None !!!

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Menu Changes

• None !!!

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Banquet Menu

• Grilled Rosemary Shrimp with Roasted Red Pepper
  Cream
• Olive Tapenade
• Assorted Cheeses Crackers
• Wine will bring their own

14
Sales Building Plan

• Sales Blitz Performed on Campus and on the Nearby
  Neighborhoods.
• E-mail Advertisement distributed to Students,
  Faculty and Staff Members of the Collins School.
• Personal Invitations to Friends Families.

15
Merchandise

• Wine Tasting
• 25 Thursday Special

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Training Program - Production

• Appoint Safety Sanitation Officer and
  Demonstrate What and How Procedures Should Be
  Executed By Team Members.
• Tour to Walk-in Freezer.
• Quick Reference Guides Available.
• Special Training for Utility Staff.

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Training Program - Line

• Introduction of Timeliness of Food for Guests.
• Overview Ideas With Staff Members for Quick
  Set-up and Break-down.
• Give BOH members optimum tickets times for
  appetizers and entrees.
• Help Staff improve efficiency in the kitchen with
  tips for set-up and in-between time.
• Review Results

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Training Program - Service

• Train servers on encouraging guests to fill out
  comment cards (e-mail info).
• Train servers on reception service.
• Polishing glasses
• Train servers on communication between FOH BOH
• Tray carrying practice
• Set up room for reception
• Give servers feedback on comment cards

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Training Program - Beverage

• Let servers know about featured wine of the week
  (tasting plus info on 2 other wines).
• Wine pouring practice (with water), Bottle
  opening practice (with featured wine).
• Train Reception host and bartender on set-up.
• Give servers feedback on wine sales

20
Motivation Morale
Surprise ...
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Sanitation Safety

• Lecture on Cross-Contamination (Information on
  what it is and how to prevent it)
• Test Taking on Cross-Contamination
• Apply Training methods for each area (Production,
  Line Service) to prevent Cross-Contamination.

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• Questions
• Answers