OReilly Automotive Ozark Automotive OReilly Auto Parts

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OReilly AutomotiveOzark AutomotiveOReilly
Auto Parts

• Technology Update

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Overview

• Current Architecture
• OReilly Culture
• Culture Effecting IT
• OReilly Initiatives that Require Supplier
  Support
• Supplier Initiatives that Require OReilly
  Support
• Culture of Teamwork

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Current Architecture - Corporate

• Hardware
• IBM iSeries
• Windows
• Linux
• Software
• Lawson Financials
• Lawson HR/Payroll
• Lotus Notes
• Intranet
• Internet

• Software
• Manhattan WMS Systems
• Manhattan Forecasting Purchasing
• JDA Space Management
• Data Warehousing Decision Support
• Product Information Management (PIM)
• Numerous OReilly Developed Systems

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Current Architecture - Field

• Distribution Centers
• Manhattan WMS
• OReilly WMS
• Voice Picking
• Manhattan Forecasting
• OReilly Replenishment
• OReilly Order Processing

• Retail Stores
• OReilly Point of Sale
• Coming Soon Graphical POS
• Manhattan Forecasting
• OReilly Replenishment
• Activant Electronic Catalog
• Team Training

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OReilly Culture

• Its All About the Customer!
• Who is the customer?
• Its the Professional Installer
• Its the Shade Tree Mechanic
• Its the Walk in Retail Customer
• Its the Person Surfing our Internet Site
• Independent Jobber

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OReilly Culture Values

• Excellent Customer Service
• Never Say No!
• Our Customers Are Our Bosses
• Teamwork
• Expense Control
• Hard Work
• Win-Win

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Culture Effecting Technology

• What Projects get Attention?
• Will it increase customer service?
• Will it increase productivity?
• Will it save money or make new money?
• Is it required by law or business?
• Is it good for us?
• Oatmeal Foundation Projects
• Is it good for the Aftermarket?

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Supplier Support Product Catalog Data

• Application Parts are Difficult to Sell Without
  Catalog Data
• Your Catalog Data is Our Core!
• OReilly uses Activant Electronic Catalog
• Request our Suppliers Support the AAIA ACES
  Standard
• Reduce costs throughout supply chain

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Supplier Support Connectivity

• Partnership Network
• Secure Peer to Peer Connection
• Batch
• Interactive
• Low Cost
• No Per Character Transaction Fees
• 4,800 First Year
• 3,300 Each Year After

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Supplier Support Connectivity

• Partnership Network
• Includes AAIA v1.21 IPO Web Service
• Can communicate with any standard AAIA IPO Web
  Service
• Transfer Any Type of Data File
• Most Common EDI
• Also PIES and ACES
• Coming Soon AS2

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Connectivity Current Requirement

• EDI Documents for Purchasing, Invoicing, Delivery
  Notification
• 850 Purchase Order
• 856 Advance Ship Notice
• 810 Invoice
• Connectivity Options
• Native Installation of Partnership Network
• GCommerce for Partnership Network

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Supplier Support Product Information

• AAIA PIES (Product Information Exchange Standard)
• We Accept Version 4.2 or 5.0 XML
• Net Changes
• If we are asking for it, we really are using it!
• If you have it, we can take it!
• Please see me for a full list of fields

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Process Product Information
Changes to Product Data
Supplier PIM System
Net Changes
PartnerShip Network
OReilly PIM System
Future Functionality
Review and Post to Production Files
Errors
Post Errors to Supplier Portal
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PIES Current Requirement

• Base Item
• AAIA Parent/Supplier/Brand Codes
• Part Number
• GTIN/Barcode
• Price Related Price Sheet Information
• Maximum Quantity Per Vehicle UOM
• Minimum Order Quantity UOM
• Product Descriptions

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PIES Current Requirement

• Dimensions Each, Inner Packs, Case, Pallet
• We really do rely on dimensions!
• WMS Space Planning
• Part Picking Distribution
• Planograms
• Coming Soon Online Sales Customer Direct
  Shipping

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PIES Current Requirement

• More??? Geez, we need a lot of data
• Product Category Code, AAIA Category Management
  Codes
• Life Cycle Status Code
• Estimated Lead Time
• MSDS Information
• National Popularity Code
• Supercede Information
• Warranty Information

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Images Current Requirement

• Currently populating an image repository
• Use in stores and public internet site
• Image Requirements AAIA Imaging Best Practice
  Guidelines
• Accepting images on CD DVD with accompanying
  image delivery flat file
• Future Image Net Changes
• Pull image changes from a URL or website as new
  images or changes become available

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Supplier Support Special Orders

• Accurate Catalog Data
• Real Time Connectivity
• Accurate Product Info Images
• Electronic Inventory Availability
• Electronic Customer Pricing
• Product Shipping Information
• AAIA IPO (Internet Part Ordering)
• Version 1.21

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Problem Special Orders

• Current system does not meet customer
  requirements
• 30 to 60 Minute Delay
• Labor Intensive for OReilly Supplier
• Several Call Backs Required
• Pictures Worth a Thousand Words
• Never Say No!
• We HATE Losing A Sale, So Should You!

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Problem Process Special Orders
Customer Phone Retail Store
Customer/Store Waiting for Reply from CustServ on
Availability, Price, Shipping
OReilly Customer Service Department
Supplier Special Order Department
CustServ Manual Comm via Phone, Fax, Supplier
Portal Avg 30 min
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Process IPO (Current)
Customer Phone Retail Store
Customer/Store Wait Time for Reply from CustServ
Greatly Reduced
OReilly Customer Service Department
Supplier IPO Compatible System
Electronic Response with Availability, Price,
Shipping within 10 Seconds
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Process IPO (Future)
Customer Phone Retail Store Web Site
Electronic Response with Availability, Price,
Shipping within 10 Seconds
CustServ utilized for extended product knowledge
OReilly Customer Service Department
Supplier IPO Compatible System
Electronic Response within 10 Seconds
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IPO BOD Current Requirement

• Add Request For Quote
• OReilly Item Inquiry
• Add Quote
• Supplier Quote
• Process Purchase Order
• Acknowledge Purchase Order
• Get Shipment
• Show Shipment
• Confirm BOD
• Errors

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Why IPO? Its the Holy Grail!

• Meet the Needs of the Customer
• Immediate 24x7 Access to Inventory Availability
• Use in Retail Stores, B2C, B2B, Customer Service
  Depts
• Sell More of YOUR Products
• Instant Buying Decision
• Better OReilly Demand Planning
• Reduce Supply Chain Costs
• Industry Standard
• Labor reduction

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OReilly Goal Sell More of YOUR Parts

• How can you help us?
• Connectivity with Partnership Network
• PIES, We are Ready!
• Current Trends in Consumer Research and Online
  Purchases
• Researching Customer Centric Marketing and
  Enhanced Sales Product Information
• IPO, We are Ready!
• To support IPO you need inventory availability,
  pricing, shipping
• Future IPO Requirement PIES On Demand

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OReilly Support Supplier Initiatives

• Always Improving Demand Forecasting Engine for
  our Stores and DCs
• Always Researching Ways to Optimize Inventory
  Levels
• Always Looking to Reduce Costs from Supply Chain
• Supplier Portal
• Sharing Demand and Forecast Data with Suppliers
• Future Researching Reverse Logistics

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Culture of Teamwork

• We Support and Participate in the following
  Industry Technology Standard Groups
• MEMA
• Partnership Network
• ACES
• PIES
• IPO
• Imaging Best Practices
• SEMA ACES
• SEMA PIES
• You Should Too!

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Thank You!

• Questions?