US Navy Global Distance Support Center

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US Navy Global Distance Support Center

• A Naval Sea Systems Command Distance Support
  Program

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Over 1,000,000 CustomersActive Duty
527,571Reserve 137,183 Department of the Navy
Civilian 175,448Defense Contractors
200,000Retired Navy and MarinesNavy Families
Our Customers
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Which call for assistance can you afford to
abandon?
Abandonment Rate 0.5
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Who should wait in a queue?
Average Speed of Answer 8 seconds
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Which request for assistance do you mishandle?
Error rate 0.05
Because our professionals Have over 400 years of
Naval Experience
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World Wide
First Call Resolution 96
World Class
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Customer Satisfaction is measured with every
resolution
Virtually 100 Customer Satisfaction
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Excellent customer service is the ability of an
organization to constantly and consistently
exceed the customer's expectations
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Thanks, It took only 28 minutes to find out what
I've been trying for the last 2 years to find
out PO1 - USS Mobile Bay (CG 53)
. Less than 30 min from the time I entered an
inquiry, I got a real person calling me. Having
retired after 27 years of Naval Service, it
makes me feel good that "we" have finally
committed the right resources to making this
happen. I have time to flail, looking for info,
but the Sailor does not! Surface Combat
Systems Center - LCDR USN (retired)
Oh Wow, this is unbelievable what great
service.  I even had a phone call at 830 PM
asking for clarification to find some of the
other documents.  It is going to be hard not to
make a pest of myself after such unbelievable
service.  Thank you, Thank you, Thank you! 
GS Civilian - Military Sealift Command
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Customer Service
Mission Critical
Mission Accomplished
Global Distance Support Center