Travel Risk Management

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Travel Risk Management

• Danny Chan
• Director of Global Risk Assessment
• iJET Intelligent Risk Systems

Aug 22, 2007
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Travel Risk Issues Growing
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Perfect Storm Decade
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Security Terrorism
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Natural Disasters
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Health Infectious Diseases
? Newly Emerging ? Re-emerging/Resurging ?
Deliberately emerging
Adapted from Morens, DM., et. al. 2004. The
Challenge of Emerging and Re-emerging Infectious
Diseases. Nature 430242-49.
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Behind the Headline Threats

• Weather Environment
• Cultural Awareness
• Transportation System
• Financial
• Health Outbreaks and Concerns

• Communications
• Safety Security
• Local Laws
• Entry/Exit Requirements
• Language

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Road Safety

• 1.2 million die 40 million injured annually
• 65 increase in next 20 years
• Varies with destination (per 100,000)
• United States Rate 15.0
• China Rate 19.0
• Brazil Rate 25.6
• Denmark Rate 9.5
• Korea Rate 21.9

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Travel Managers Challenges

• Higher level of care expected
• Integration with Business Continuity Planning
  (BCP)
• New systems and automation
• Incident response and recovery

Reduce TE by 10
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TRM Legal Requirements

• Duty of Care
• Risk Disclosure
• Standard of Care

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• What can you do?

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Response Time is Key
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Preparedness Impacts Response Time
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Travel Risk Management (TRM)

• Travel Risk Management is a well defined process
  to identify risks, prepare travelers pre-trip,
  monitor threats, and respond to incidents as they
  arise.

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Travel Risk Management Benefits

• More productive and prepared employees
• Reduced number of costly incidents
• Lower cost of response
• Reduced corporate liability

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Multidisciplinary Process
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Training

• Three levels
• Travelers
• Travel advisors
• Crisis management team

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Data Requirements

• Traveler Tracking
• Emergency Profiles
• Key Contact Information
• Crisis Management Team
• Safe Havens

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Global View of Travelers
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24x7 Monitoring

• Consistent, automated process
• Real-time threat monitoring
• All Threat analysis
• Who is impacted?
• Actionable intelligence

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Travel Risk Management Process
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Real-Time Notification
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• Where are you now?

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Systematic Approach Maturity Model

• A maturity model provides
• Objective Assessment
• Benchmarking Tool
• Standardized Communication
• Prioritization
• Actionable Next Steps

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Travel Risk Management Maturity Model
TRM3
Program integrated throughout organization.
Optimized (5)
Metrics collected and reviewed.
Cross-organization support.
Managed (4)
Consistent execution of travel risk management
processes.
Proactive (3)
Basic travel risk management policies defined and
documented. Primary focus on incident response.
Defined (2)
Ad hoc. Few policies. Extremely challenging in
the event of an emergency.
Reactive (1)
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TRM3 - 10 Key Process Areas
Policy/Procedures
Overarching KPAs Management
KPAs Infrastructure KPAs
Training
Risk Disclosure
Risk Assess-ment
Risk Mitigation
Risk Monitoring
Response
Notification
Data Management
Communication
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Assess Your TRM3 Level
LEVEL 2 PLUS 6
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Survey Results by KPA50 Respondents
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Aggregate Survey Results50 Respondents
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Summary

• Effective Travel Risk Management
• Is multidisciplinary
• Requires training
• Includes intelligence communication
• Relies on planning to minimize impact
• Is measured and benchmarked

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Thank You

• Danny Chan
• danny_at_ijet.com