Webadvisor Beyond Student

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(No Transcript)
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Tips and Techniques for Problem
Diagnosis/Resolution

• What can I do before calling the Customer Service
  Center (CSC)?

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Session Overview/Description

• This session will show you how to locate and use
  some on-line resources on the Datatel web site
  AnswerNet, Tech Doc Online and the Data Structure
  Diagrams (DSDs). These can be used to
  troubleshoot and do research beyond the
  information provided in the documentation and
  help.
• We will review several problems and the methods
  that can aid in their resolution.
• Other helpful tips for the Systems Administrator

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Helpful Links

• AnswerNet http//support.datatel.com
• Datatel Documentation General and TechDoc
  http//www.datatel.com/documentation
• DSDs - http//www.datatel.com/documentation
• Discussion Groups - http//discuss.datatel.com
• Cedarville ftp//ftp.cedarville.edu/unidata/

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On-Line Resources
Tech Doc Online
AnswerNet
Data Structure Diagrams
Discussion Groups (new)
Cedarville
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• Answernet

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Answernet
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Search Answernet
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Search Example
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Search Example with Abstracts
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Search Example Detail
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• Documentation

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Datatel Documentation
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Datatel Documentation Whats New
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• Tech Doc Online

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Tech Doc Online
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Tech Doc Online
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• Discussion Groups

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Discussion Groups
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Groups Available
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FA Talk
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Printing ISIRs
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• Cedarville

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Cedarville
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Cedarville - cont

• What will I find here?
• In the cedarville folder on the prior screen, you
  will find the CEDARVILLE DOWNLOAD program,
  utilities to view records or files
• In the quinnipiac is a program to convert area
  codes
• In the mott folder you will find a program to do
  uploads to Colleague files

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• Sample Error
• Diagnosis
• Analysis
• And
• Resolution

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Missing Subroutine
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Research done

• Go to the INSTALL account and into UT. Bring up
  ELII and enter the following to do a search
• I S.GET.SAFARI.SECURITY
• Select any one of these. I would select 4,
  since it is a subroutine and view the results.
  You will see which update that was on and you may
  re-set this update using ELRS.

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ELII Item detail
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GL Size Incorrect

• User calls you and says
• I got an error message "GL number size is
  incorrect".

• You know that GL is in the CF application. You
  can search the CF.ERROR file to for the message
  to figure out which error message number it is so
  you search the program.
• FIND CF.ERROR incorrect
• 2 records retrieved to list 0.
• LIST CF.ERROR ERRORMSG.USED.BY ERRORMSG.MESSAGE
• From the list I do not see what I am looking for.
• FIND CF.SOURCE incorrect
• 9 records retrieved to list 0.
• gtFIND CF.SOURCE number
• 5 records retrieved to list 0.
• gtFIND CF.SOURCE size
• 1 records retrieved to list 0.
• gtAE CF.SOURCE
• lt 1 gt Top of "GLB001" in "CF.SOURCE", 1,833
  lines, 59,691 characters.
• --- /incorrect
• 0950 XL.MSGlt-1gt 'LINE 'X.LINE.NO' The GL
  number size is incorrect'
• At line 1833 (bottom). Found 1 line.

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GL Size Incorrect - continued

• 0932
• 0933 VALIDATE.RECORD
• 0934
• 0935
• 0936 Perform several validations against the
  data. If anything is
• 0937 invalid set XL.MSG.
• 0938
• 0939 Even if the previous validation of the
  source code gives an error,
• 0940 continue to validate record, so that all
  errors are displayed
• 0941
• 0942 Make sure a GL no, debit, credit,
  descriptions and ref no exist.
• 0943 Make sure a offset account and bank
  account exist when necessary.
• 0944
• 0945 X.VALID.GL ''
• 0946 IF NOT(LEN(X.GL.NO)) THEN
• 0947 XL.MSGlt-1gt 'LINE 'X.LINE.NO' No GL
  number specified'
• 0948 END ELSE
• 0949 IF LEN(X.GL.NO) NE X.SIZE.TGL THEN
• 0950 XL.MSGlt-1gt 'LINE 'X.LINE.NO' The GL
  number size is incorrect'

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GL Size Incorrect - continued

• From the message
• X.GL.NO TRIM(R.INTERFACEV.GLID.GL.NO.START,V.GL
  ID.GL.NO.LENGTH)
• I knew that the reference is to the GL.INTERFACES
  file or the GLID GL Import Definition process
• I had the user check the size of their GL number
  in the GL Account No Def. Sure enough it was set
  to 22 and their GL number size was 25.

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GL Size Incorrect - continued
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Fixing Damaged UniData Files

• Get ALL users off of the system.
• Set /etc/.nologin to keep users out
• Or use MAX.USERS to block UniData login
• Make a Unix copy of the damaged file(s).
• Run guide on the file(s).
• Run the fixfile utility
• A UniData ECL COPY may fix some damage that
  fixfile doesnt

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File corruption detection / recovery

• Corruption during udt run-time is recorded in
  logs
• UDTBIN/udt.errlog - non RFS files
• fixfile creates ascii files with records it dumps
  
• Can be used to reload. First field is the key.
  Delete it.
• fixgroup filename group.no (with no ifile)
• Can be used to zero a bad group
• memresize filename restore
• Will skip corrupted groups if fixfile cant
  read the group

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• Additional Useful Tips

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How to change the default sort for CKSE
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How to change the default sort for CKSE
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How to change the default sort for CKSE
cont.Line 7 below is PROCESS.TO.EXECUTE
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How to change the default sort for CKSE
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How to change the default sort for CKSE
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How to change the default sort for CKPR
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• How do I stop the phantom screen from appearing
  when running processes.

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In this example, I am running the GBER report.
This is the phantom process screen that will
appear. This is typically the third screen you
would see. To update this individual report, you
want to go into CF and then JDEF Procedure
Specification. When prompted for Procedure
Mnemonic Lookup, enter GBER. In the following
example, you will want to update the field
Executable as a Phantom. Currently, it is a Y.
Change the field to N and the user will not be
prompted to execute the screen in background.
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Now if the process is re-delivered the setting
will be overwritten. I would suggest creating a
VOC paragraph to set the appropriate screens the
way you would like. If you generate a savedlist
of the processes you want to remove the phantom
prompt for you can use a modify command to change
the flag to N. To change the setting using a
modify command, you could do the
following SELECT CF.PRCS.GEN GBER MODIFY
CF.PRCS.GEN JS.PHANTOM.ALLOWED N
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How do I set the default settings for a process
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How do I set the default settings for a process
cont.
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Additional Useful Information - UTRR
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On-line Unidata Help
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On-line Unidata Help HELP UNIDATA
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On-line Unidata Help HELP UNIQUERY
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On-line Unidata Help HELP UNIQUERY BREAK.ON
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• Getting the toolkit into a main account

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You need to get the toolkit installed into a main
account. Caution We do not recommend you install
the toolkit into your collive account.You need
to go into the UTRA process, in the TEST17
INSTALL account. This is in the UT application.
Setup a new remote record called CT.TOOL. Enter
the necessary data so that the screen looks like
the following.
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Getting the toolkit into a main account - cont

• Once the prior account is setup and saved, run
  UMRA using the CT.TOOL remote. This will install
  only the necessary Toolkit programs,files, etc.
  into the coltest account. The UMRA screen should
  look like the following

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Getting the toolkit into a main account
contChange field 4 below to be a Yes. This will
save you from having to answer a question on
another screen.
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Getting the toolkit into a main account cont

• Once you have run this process just remove the
  CT.TOOL remote record from REMOTES in the TEST17
  Install account. You can do this by doing a
  record delete or by going to the colon prompt and
  typing the following
• DELETE REMOTES CT.TOOL

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Questions