Reducing the Hotel Expenses tools and Guest Satisfaction

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Satisfaction of Guest Reducing the Hotel
Expenses Tools
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Cross-Training our Hotel Staff.

• Cross training will increase retention and giving
  the opportunity for more hours to staff.
• At the same time an additional person at front
  desk during peak times increases guest
  satisfaction. Same thought applies to other
  departments FB, Housekeeping, etc.
• We can train our Front Desk for help during a
  call-off.

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Schedule Based on Facts

• If it takes 30 minutes to clean a check-out Room
  and we have only 5 check-outs Room that
  Particular day then 2.5 Hours of Housekeeper time
  can be allocated for that particular process.
• We can for Allocate for (A)Deep Cleaning, (B)
  Common Areas
• Assign a Realistic time to each task then project
  out a schedule. We helped a hotel save over huge
  Amt. in yearly wages by examining this same
  process.

4
Energy Audit Expenses can be Reduced

• Up to 40 of our Electricity expenses can be
  Reduced by swapping our old Thermostats for
  occupancy and night sensor Thermostats. by
  following points

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Opportunities for Energy Saving

• Heating and Domestic Hot Water Maintaining
  appropriate temperatures and ensuring that
  heating equipment and controls are operated and
  managed correctly.
• Tap Controls Taps off after a certain time and
  are useful in communal areas such as toilets.
• Spray Taps and Water Efficient showerheads
  these reduce the volume of water coming out of a
  tap or shower and can reduce consumption without
  diminishing the service to the customer,
• Urinal Flush Controls these help to Reduce
• Unnecessary Flushing in Toilets. Before investing
  in these technologies, a trial is recommended to
  ensure that savings are achievable whilst
  maintaining the customer experience.

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Recommended Temperatures for Specific Areas
Room Type Temperature(ºC)
Guest Bedrooms 19-21
Guest Bathrooms 26-27
Restaurants and Dining Rooms 22-24
Corridors 19-21
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Cut Costs and Carbon Calculator

• This is new business tool to help manage the
  Energy Costs. Carbon foot prints and
  Environmental impact of our Business operation.

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Property Operation and Maintenance (POM) Expenses

• POM (Property Operation and Maintenance) costs
  typically range from 4 to 6 of total property
  revenues.
•  Assess Existing Vendor Supplied Service
  Agreements Standardized maintenance contracts
  to at least give you an idea of what is
  available. Consider long term agreements to
  stabilize your expenses and give you more
  negotiating power.
• Remember too, the Lowest Vendor may not always be
  the Best Under One umbrella Consider
  reputation, years in business and current
  certifications when choosing new contractors.

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Marketing With Low Cost

• Focus on Low Cost Methods For getting our Hotel
  in front of people. There are so many ways to get
  exposure on the Internet.
• Active Always Social sites eg Face book, on
  Twitter, even Trip Advisor. Google is completely
  underutilized by hotels.
• Let our creative self. Have conversations with
  followers, Interactive and be Different.
• Business Process Excellence (BPe)Through
  Business process to Reduce Costs, Increase
  Revenue and Improve Guest Service.

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Negotiated Car Rental Rates 

• Whether through our own organization's volume
  discount agreement or Through the Negotiated
  Rates we should quote.

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Disney Service Model

• Smile
• Eye contact
• Respect and Welcome all Guests
• Value the Magic
• Initiate Guest Contact
• Creative service solutions
• End with a Thank You

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Involvement Relationship

• 1. Make a list of the variety of Jobs
• 2. Indicate the Main Duties
• 3. Develop a list of Helpful communication with
  other department.

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Conclusion

• A Business Approach Towards Reducing the Hotel
  Expenses tools and Satisfaction of Guest with
• Following points
• Communicate with customers in the Hospitality
  environment.
• Develop positive image and organisational
  Reputation.
• Contribute to good Customer Service
• Avoid Misunderstandings and Complaints
• Follow organisational standards etc.

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• THANK YOU FOR THE ATTENTION