Workflow of

1

• Workflow of
• HAHO Major Incident Control Centre

2
Activation

• Requests by Subject Officer in HAHO
• On outbreak of Major incidence (with territory
  wide implications / Tier 3 or Red Alert)
• Infectious disease outbreak (CCID Chairman)
• Major Incidence (Subject Officers)
• Disasters
• Equipment failure
• IT related
• Drug related

3
Centre in operation

• Hardware
• All required communication facilities
• Telephone
• Fax
• Computer computer systems
• Audio-visual facilities, including
  tele-conferencing, news updating facilities
• Meeting facilities
• On-line reporting systems in place
• eSARS, eHPAI

4
Centre in operation (continue)

• Software
• Workforce
• Staff roster and on call list
• Provide logistic support for senior management
  decisions / operation, in particular during non
  office hour
• Maintain communication with various Government /
  non-government organisations
• Trainings and drills

5
Centre in operation (continue)

• Notification channel
• To ensure rapid effective notification
• Answered phone-calls
• Group fax / EMS
• SMS
• Spread-out contacting points
• Appropriate and corresponding partners between
  HAHO Clusters/Hospitals

6
Centre in operation (continue)

• Emergency on call list for operational staff
• Duty Roster list
• Pagers, phone contacting means
• Communication directories
• Updated phones / emails on contacting persons
  with different Government / non-government
  organisations

7
Centre in operation (continue)

• Centre operation check list (in particular within
  the first 24 hours)
• Clearly define targets to be met in the initial
  and subsequent stages

8
Notification channel
9
Checklist
10
The End Thank You