Staff Support Systems

1
Staff Support Systems

• Higher Administration
• Admin Services
• Outcome 3

2
Staff Support Systems

• It is important that organisations support staff
  in terms of welfare at work as this has an effect
  on motivation and effectiveness
• A happy worker is a better worker and more likely
  to contribute effectively to the organisation
• There are a number of ways to support staff

3
Staff Support Systems

• Counselling
• Organisations may offer counselling on a range of
  issues such as stress, health etc
• May be undertaken by trained company staff
  however increasingly
• External specialist counselling services are used
  anonymous and confidential but provide feedback
  as to numbers using their service

4
Staff Support Systems

• Advice
• Organisations will offer advice on such matters
  as employment and health and safety legislation
• Employees will have access to written company
  policies and procedures
• Information can be obtained from Human Resources
  or Trade Union Representatives

5
Staff Support Systems

• Grievance Procedures
• The aim is to resolve any difficulties between
  employer and employees in the workplace
• Provides a formal mechanism and support by which
  employees can take action if they feel they are
  being unfairly treated at work

6
Staff Support Systems

• Return-to-Work Interviews
• After a prolonged absence or illness it is common
  for employees to receive advice and counselling
• Many organisations operate a planned and gradual
  return to work for employees returning after an
  extended absence and may use occupational health
  staff for support purposes

7
Staff Support Systems

• Family-Friendly Policies
• More organisations are realising the importance
  of flexible working practices
• This helps staff balance home and work life
• Policies include paid/unpaid paternity leave,
  flexi-time, duvet-days
• Organisations offer benefits such as membership
  of health clubs, retail discounts etc