UCLA Enterprise Messaging EM System

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UCLA Enterprise Messaging (EM) System

• UCLA School of Dentistry
• Transition Preparation

Spam / OWA
Dentistry Draft /2007-04-24
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Contacts

• EM Contacts
• Brent Gilmore Campus Systems Group, Manager
• Diane Blake Bentley EM Project Manager
• Leslie Whitmore EM Trainer
• Dentistry Contacts
• Susan Kinder Haake
• Grant Yano

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Features of EM System

• Centralized Email
• SPAM control
• Global/Current Address Book
• Shared Calendaring
• Mobile Solutions
• Shared distribution lists within EM

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Transition Schedule

• Midnight May 11th Switch to new system
• Email Access via Outlook Web Access (OWA) until
  your computer is configured
  
• Computer Configurations Individual computers
  will be configured over the following 2-3 weeks
  
• Approximately 30 min. per computer to be done by
  the IT team
  

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Todays Agenda

• Outlook Web Access (OWA)
• Email basics
• Out of Office Assistant
• Anti SPAM
• Barracuda SPAM Blocker
• Review and QA

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Outlook Web Access (OWA)

• OWA is WebMail
• OWA looks and feels like Outlook
• OWA works with
• Internet Explorer and Firefox on PC
• Safari and Firefox on Mac

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www.em.ucla.edu
Critical Information Your EM Login ID and
Password.
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(No Transcript)
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Outlook Web Access (OWA) If you are timed out!
http//em.ucla.edu
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Outlook Web Access (OWA)Internet Explorer Inbox
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To Send an OWA Email Message
From the Inbox, click New.
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Addressing an OWA Email

• Type the recipient's name (or names) in the To
  field.
  
• Click the Check Name button to find user in
  the Global Address List.
  
• Separate multiple names with a semi colon.

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Sending the OWA Message

• The message is addressed.
• Now, compose and Click Send.

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Using the Address Book in OWA

• Click the To button to Find Names in the Address
  Book.

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Out of Office Assistant
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Anti-SPAM

• Barracuda
• Automated and User-Managed Features

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Barracuda Spam Control Functions

• Automated Functions
• Email will go through a filter
• Quarantines junk mail
• Daily report of quarantined messages
• User-Managed Functions
• Access to quarantined messages
• Recovery of misclassified messages

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Vocabulary

• Spam
• Suspicious or junk Email
• Quarantine
• Your Spam Inbox for suspicious messages
• Whitelist / Blacklist
• Safe senders / Prohibited senders

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Barracuda - Anti SPAM

• First-time Account Information Welcome

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Barracuda - Anti SPAM
Web-based Spam Quarantine Inbox
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Barracuda Daily Summary Email

• Your Daily Quarantine Summary Email

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Spam Quarantine Summary Unblock Good Email
here
Daily Quarantine Summary Email

• Deliver misclassified email here.
• Whitelist Safe Senders
• Messages 30 days old, get deleted automatically

Watch video
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Barracuda Unblock Good Email

• Restored Email gets delivered to your Inbox

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Barracuda Add to Spam List

• Classify this Email as Spam
• Classifying Email trains the system
• Classifying Email as Spam relates to content it
  does not affect the Sender

Watch video
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Outlook Toolbar Options

• From Outlook, click the
• Tools menu
• Options Spam Firewall
• Classify messages as Spam or Not Spam.
• Create a personalized Whitelist
• Most effective after 200 messages have been
  classified.

Watch video
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Barracuda Re-cap

• Spam Quarantine Summary Email
• Quarantine Inbox
• Train (classify) email Spam Not Spam
• Whitelist / Blacklist

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Email Storage Limits

• Department Average Quota 400MB/person
• Calendar uses space in the mailbox
• Local archiving available (Outlook PST)
• Server-Side archiving option (future)

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Future Training Opportunities

• Use of Centralized Calendaring
• Barracuda Spam filtering
• Management of Distribution Lists
• Management of Email Archiving

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Your EM Transition

• Know your BOL ID (UCLA logon ID)
• Email access will be available via Internet
  (OWA)
  
• Your Dentistry IT Support Group will configure
  each workstation individually
  
• Password changes permitted when notified by IT
  Support Group via email
  
• Email Clients
• Microsoft Outlook and Entourage are supported
• Eudora users are being converted to Entourage or
  Outlook as appropriate prior to the EM
  transition
  
• Email Address
• New public email address _at_dentistry.ucla.edu
• Old dent.ucla.edu address will still receive mail
  but it will be directed to your new email
  address.
  

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Need Help?

• For Assistance
• Contact your Dentistry Help Desk ASAP
• Not the day before the migration
• Dentistry Help Desk
• x63591
• For EM Information
• www.em.ucla.edu
• support_at_em.ucla.edu (EM Help Desk)

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Enterprise Messaging

• QA