Title: Life Insurance, Just a Click Away!
1Life Insurance, Just a Click Away!
2- Life insurance is a unique product. As its a
high involvement purchase, you tend to spend time
with your financial planner discussing financial
goals, comparing plans, reading the brochure and
checking the illustrations to finally choose one
that suits your needs.
3- Thats how a life insurance
has been sold for ages. On the other hand, its
hard to imagine replicating this involved buying
process online just as easily as purchasing
either an airline ticket or a book, online. This
might be hard to believe, but insurers are
working hard to make this change happen. Why?
Here are quite a few reasons. - Indias Online Population
4- Cost-effective Models
- Insurance companies
are also exploring cost-effective modes of
distribution since they are constrained by
regulations on the charges they can extract from
a product sold to a customer. Disintermediation
through an online platform is seen as a way to
reach out to customers in an efficient way.
Though the online channel, as of now, does not
contribute significantly to the total sales pie,
this mode of distribution is expected to gain
solid momentum in the coming years. This is also
in line with what we are seeing in some of the
developed markets.
5- Financially Aware Customers
- The young
demographics that constitute a significant market
segment is more comfortable evaluating and
controlling their choices, which the online
platform allows for. Online life insurance plans
are targeted at an informed customer who
understands his/her liabilities and the extent of
cover needed for them, and who is also fairly
conversant with online purchase practices. This
is a customer who is comfortable completing the
purchase of an insurance policy with little or no
assistance from a financial planner or the
insurance company.
6- How to Start and Manage an Online Life Insurance
- You simply log on and key in
details such as age, occupation, pre-existing
diseases and other personal details. Most
insurance companies allow you to choose a policy
on the basis of sum assured in case of death or
on maturity of the policy. You can pay by a
credit or debit card or use online bank
transfers. - As the life
insurance company would need your documents for
the know your customer (KYC) compliance
formalities, a company representative would come
over and collect proof of identity, address, date
of birth, etc. Alternatively scanned and signed
copy of the documents can be submitted online by
the customer or can courier it to the life
insurer. The policy documents follow a few days
later. Also, a medical test might be required
depending on the life cover thats selected. - Advantages of Online Life Insurance
7- The online platform lowers the distribution costs
and allows customers to buy directly, thereby
pricing the product attractively. Moreover, the
customer is more informed about the plan and its
features, which in turn aid in making an informed
choice. - Today, several life insurance companies are
offering online term plans with highly
competitive pricing. Several insurance players
also offer great discounts online. You may expect
savings of 20 to 30 on premium payments on
online term plans. - The process is simple as well. As most online
life insurance buyers are informed customers and
are already aware of the product they wish to
purchase, online buying process helps them enjoy
the user experience. - You can buy insurance from home without spending
hours at an agents office. All communication
happens via emails or SMS, which are faster and
more reliable than courier or post. Payment
process is also like any other ecommerce
transaction. So, it is quick and convenient for a
tech-savvy buyer. - Most importantly, the online platform lets you
compare plans offered by diverse companies. The
price of the term plan, claim settlement history
and the company brand name are the parameters
that you must evaluate before deciding on the
company and the product.
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