Information Technology for Physicians Medical Practices

1
Information Technology for Physicians Medical
Practices

• Renee Ross
• Hung N. Winn

2
MU Health Care

• MU Health Care consists of 4 operational
  entities
• School of Medicine (SOM)
• University Physicians (UP)
• Hospitals (2)
• Clinics

3
Integrated Technology Services (ITS)

• MU Health Care has a centralized IT organization
  namely ITS that provides complete IS for the
  whole system.
• CIO of ITS reports to CEO who runs UP, hospitals
  and clinics.

4
ITSOrganization Chart
Columbia Regional Hospital IS
Chief Information Officer
Executive Staff Asst I
Missouri Rehab Center
Administrative Associate II
Networking
System Security Analyst
Associate Chief Information Officer
Administrative Manager
Security
Administrative Assistant
Application Services
Technical Services
Manager of Application Services
Manager of Technical Services
EMR Project
IDX Application Support
Workstation Server Support
Database MidRange Server Support
Cerner Application Support
Call Center (Weekdays)
Interface Web/Programming Support
Data Operations (Call Center-Nights/Weekends)
Ancillary Application Support
5
ITS

• Headcount
• MU Health Care 4500
• ITS 108 or 2.4 of the total headcount
• Budget
• MU Health Care 430 M
• ITS
• 13.5 M or about 3 of the total revenue
• 50 of budget for personnel
• 50 of budget for hardware, software and outside
  supporting services

6
University Physicians IT

• Headcount
• UP 635 (370 physicians 265 staff)
• IT 22 or 3.5 of total UP headcount
• Budget
• UP s revenue 110 M
• IT services 2.7 M or 2.5 of revenue
• IDX system The cost involves initial licensing,
  subsequent updates and continuing supporting
  services.

7
Physicians Practices and IDX Application Support

• IDX Corporation is a leading provider of
  software, services and technologies for
  healthcare provider organizations
• Physicians use IDX to schedule patients and
  submit billings.
• IDX drives customer success by
• Advancing a seamless flow of healthcare
  information
• Improving revenue cycle management
• Reducing operating costs, and
• Enhancing patient satisfaction

8
Service Level Agreement

• Workflow Improvement
• Faster service from those in contact with the
  patient
• Easier data access by back-office employees
• Due to increased efficiency reduction of staff
  has occurred
• Downtime must be scheduled
• Downtime has been less than 2 hours in 20 months
  scheduled, no data lost
• Billings are generated within 72 hours
• Billing statements mailed within 24 hours
• Revenue cycle remains at current service level or
  improves
• A/R days have decreased by 40

9
Service Level Agreement

• Net collections
• Net collections are up 12
• Response time
• Average response time of 0.99 second at 150,000
  transactions/day
• Denial Rates remain at current service level or
  improve
• Denial rates have decreased by 65
• Reporting times are reduced by 50
• Reduced report turnaround time from 72 to 14
  hours
• Imaging solution decreases film expenses
• Film costs decreased by 65,000 per month

10
Medical Practice IDX

• IT is an integral part of medical practice.
• Application of IT enhances the organizations
  performance.