Live Chat Solutions Beyond E-Commerce

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Live Chat Solutions Beyond E-Commerce
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Learn Live Chat Solutions Beyond E-Commerce?
Quite generally, Live Chat support is provided by
E-commerce companies only to their customers to
resolve any product issues or queries. While this
sector has immensely gained from 24/7 live chat
support, there is a very little known application
of Live Chat support in other sectors and
branches of the economy. In todays article, we
present you the application of Live Chat
technology in different sectors which are not
indulged in direct online retail. This will
expand your view about the application of Live
Chat services beyond the online retail market.
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Banking
Banking is a vast sector, and undoubtedly the
main structure around which every countrys
economy is based. Induction of Live Chat services
in the banking sector is a very fresh concept.
Though it is already induced by some banks from
different parts of the world. Still, it is in a
preliminary stage and majority of the banks also
lack proper infrastructure to provide a dedicated
Live Chat support to their customers. On the
other hand, considering its potential we can
claim that through this technology consumers and
bank account holders can directly avail their
banking facilities without visiting any bank
physically. From resolving discrepancies related
to transactions, getting information about
exchange rates, loans and deposit policies,
customers can interact with live chat operators
in a matter of seconds.
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Public Services
Public service departments such as Hospitals,
Fire Brigade, Police Station, Electricity
Department etc. can be revolutionized through the
use of Live Chat services. Even though, in some
countries this service is already incorporated in
the public services sector but a lot needs to be
done to make it a foolproof mechanism. As public
services departments often lag behind in terms of
technology and optimum infrastructure to cope up
with the growing requirements of the
society. Besides that, its utility is great. It
would streamline the process of informing Fire
Brigade, Hospital or Police about any emergency
situation or accident. Further, through Live Chat
people can lodge complaints regarding any
problems related to electricity, telephone and
water supply as well.
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Transport
Induction of Live Chat services in the transport
sphere can also become a very novel solution to
the impeding requirements of this sector.
Moreover, people can converse with chat operators
to inquire about timings of airlines, trains and
road transport. Additionally, changing tariffs,
discount offers or extra surcharges can be easily
conveyed to the people. On the other hand, it
would also speed-up the process of booking air,
train and bus tickets as well.
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Contact-Us
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