7765X Questions Answers Dumps

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Avaya 7765X Avaya Workforce Optimization Select
Implementation and Support Exam
2
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• Question NO 1,
• What are three ways to assign eLearning
  courses/quizzes? (Choose three.)
• Interaction playback
• LearngtLibrary
• Management
• Coaching
• Evaluation
• Answer B, C, E

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• Question NO 2,
• What are two options for agents/supervisors when
  they disagree with an evaluation score? (Choose
  two.)
• They can decline the evaluation.
• They can appeal the evaluation
• They can escalate it with the superior.
• They can click on the disagree button in the
  evaluation view mode.
• Answer B, D

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• Question NO 3,
• In Employee Manager, which Bulk Action is not
  possible?
• A. Bulk Change the Supervisor Association
• B. Bulk Change of Privileges
• C. Bulk Change of Queue Association
• D. Bulk Change the Recording Configuration
• Answer B

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• Question NO 4,
• When an Interection is Flagged for QA, where can
  the QA Analyst see this interaction?
• Plans
• Evaluate gt My Assignments
• Adhoc Evaluations
• View Evaluations
• Distribution Pool
• Answer E

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• Question NO 5,
• In which two ways can you tag additional
  meta-data information with a call that is being
  handled by Agents, without any third-party
  integration? (Choose two.)
• by utilizing the API calls provided by a third
  party
• by using Desktop Monitor gt Learning Console
• by manually entering into MS Excel and import
  back into application
• by managing the Tags feature in the application
• Answer A, B

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