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Oracle 1z0-978 Oracle Customer Data Management
Cloud Service 2017 Implementation Essentials
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Questions NO 1, Your customer has run into an
issue while troubleshooting survivorship rules in
their Oracle Customer Data Management staging
instance which they recently configured. Now they
are intending to move toward production, but
discovered that the survivorship rules are not
working anymore. They checked the
Manage survivorship rules and all appears to be
in place, but they are not functioning. As an
implementation advisor, which two will you
suggest to resolve this issue? (Choose two.) A.
Check the merge resolution and run request
dispatch job status. B. Check whether the
CDM_ENABLE_SURVIVORSHIP profile option is set. C.
Check whether survivorship rules are in the
active state. D. Check whether the
ZCH_Enable_SURVIVORSHIP profile option is set. E.
Check whether the CDM_SURV_ENABLE profile option
is set. Correct Answer CD
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Questions NO 2, Which task can be set up to
enable the Enterprise Data Quality (EDQ) server
configuration? A. Manage Server Configuration B.
Manage Sales Cloud to Data Cloud Integration C.
Manage Enterprise Data Quality Matching
Configurations D. Manage Enterprise Data Quality
Server Configuration Correct Answer D
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Questions NO 3, A reputable banking industry
customer is implementing Oracle Customer Data
Management to centralize and achieve 360-degree
account information from multiple sources. They
have the following unique requirements The
system should be able to carry out duplicate
identifications and duplicate merge process
automatically. The system should provide the
ability for a central administrator to review and
approve merge records before carrying out
duplicate merge process. How can these be
configured in Oracle Customer Data
Management? A. Set up the customer merge
requests profile option CDH_CUSTOMER_MERGE_REQUEST
S. B. Set up the user merger requests profile
option ZCH_USER_MERGE_REQUESTS. C. Define Groovy
rules and trigger workflows with approval
hierarchy before automerge. D. Oracle Customer
Data Management does not support such approvals
before merge and cannot be configured. Correct
Answer B
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Questions NO 4, Which task is used to configure
Oracle Enterprise Data Quality (EDQ) when using
it with Oracle Customer Data Management? A.
Manage Data Quality Configurations B. Manage
Customer Data and Data Quality Configurations C.
Manage Server Configurations D. Manage Enterprise
Data Quality Configurations Correct Answer C
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Questions NO 5, One of your customers in the
service industry is exploring Oracle Customer
Data Management to fulfill these
requirements Centralize and standardize customer
information from multiple sources. Manage service
requests witch corrected resolutions
processes. Capture service requests,
service-level agreements, and incident management
processes. Check the validity of contact or
account addresses. Which two options fulfill the
requirement? (Choose two.) A. Oracle Customer
Data Management, Data Quality, Oracle Data as a
Service, and Oracle Address Verification Cloud
Service B. Oracle Customer Data Management,
Oracle Data as a Service, and Oracle Address
Verification Cloud Service C. Oracle Customer
Data Management, Oracle Engagement Cloud, and
Oracle Address Verification Cloud Service D.
Oracle Customer Data Management, Oracle Service
Cloud, and Oracle Address Verification Cloud
Service E. Oracle Customer Data Management, Data
Quality, and Oracle Address Verification Cloud
Service Correct Answer BE
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Questions NO 6, Which three character-encoding
formats can be used in the file for an account or
contact import job? (Choose three.) A. UTF-4 B.
UTF-8 C. Big5 D. Big4 E. UTF-16 Correct Answer
BCE
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Questions NO 7, How is access granted to
personality identifiable information (PII)
attributes in Oracle Sales Cloud? A. Create a
custom role with four data security policies and
assign PII privileges. B. Access is default with
the standard role SALES_MANAGER, which has PII
privileges. C. Create a custom role with two data
security policies and assign PII privileges. D.
Create a custom role with three data security
policies and assign PII privileges. Correct
Answer A
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Questions NO 8, While running a File Import job
for a Contact Import, you get the Address is
required error. Which profile option should be
set to No to avoid this error? A.
ZCA_ACCOUNT_ADDRESS_MANDATORY_ENABLED B.
ZCA_ACCOUNT_ADDRESS_MANDATORY C.
ZCA_ACCOUNT_ADDRESS_REQUIRED D.
ZCA_ACCOUNT_ADDRESS_REQUIRED_ENABLED Correct
Answer D
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Questions NO 9, A client is implementing Oracle
Sales Cloud along with Oracle Customer Data
Management (CDM). The data migration scope has
around 10 million records in Contacts and
Accounts, and a large percentage of duplicates is
expected during initial data load. The client is
asking for your recommendation to improve
the performance of the duplication data
identification and resolution process. Which two
would you recommend to the client? (Choose
two.) A. Set ORA_ZCH_MERGE_SCOPE_LOOKUP to CRM
instead of ALL. B. Set ORA_ZCH_MERGE_MAX_REQUEST
_LIMIT to less than 10 during initial data
load. C. Set ORA_ZCH_SETMASTER_LOOKUP to Rule
during initial data load. D. Decompose the data
sets into smaller chunks by the selection
criteria while submitting a duplicate
identification batch. Correct Answer BD
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Questions NO 10, Your customer is implementing
Oracle Sales Cloud and Oracle Customer Data
Management and has built party usage filter
rules. However, the rules are not working and
cannot be seen in the user interface. As an
implementation advisor, what would you do to
resolve this? A. Compile filter rule before
use. B. Activate filter rule before use. C.
Configure user interface pages by using
Application Composer. D. Run the Enable Party
rules job. Correct Answer A
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