Customer Relations Through the Eyes of the Beholder

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Customer Relations Through the Eyes of the
Beholder
What you See Is What You Get From Your Utility
Company
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Utilities Need To Evolve
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We need you!
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Relationship
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The Smart Bet Is On Great Customer Service!
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Rural Waters Role?
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Be Our Guide
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Make a Noticeable Difference!
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Smiles are Cheap!
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• Work Site
• Home
• Street

Everywhere!
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Ye Old Model
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Where else does this work?
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Repair Maintenance
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Happy Customers Make You a Consistent Winner
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Smart Bet No.1
Keep the Boss Happy
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Smart Bet No.2
Use Your Phone Wisely
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QUESTION Do YOU feel important while I am on
the phone?
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Smart Bet No.3
Treat Customers Like VIPs
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Treatment
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Smart Bet No.4
Respect Your Customers Home
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Smart Bet No.5
Talk To ThemOften
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Smart Bet No.6
Solve Their Problems
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Sorry, thats our policy.
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Smart Bet No.7
Be right the first time
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Smart Bet No.8
Train Your People
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Smart Bet No.9
Walk the Talk
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Walk the Talk
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Smart Bet No.10
Be Accessible
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Smart Bet No.11
Under Promise Over Deliver
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Smart Bet No.12
The Power of Thank You
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I cant fix it if I dont know its broken.
Thank You
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Never Corner a Wild Animal
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Proven Results
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Customers dont make up stories about you
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Give your Customers a GREAT story to tell!
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Get a pen and paper
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Write the names of two utilities who need help
with this
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Circle one of your answers
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(note just two points weve discussed)
could really benefit from
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Circle justone of these
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I will discuss this with them on (date) .
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Sign it.
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Congratulations!
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Questions?
www.daphneutilities.com