7392X Online Practice Test

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Here we present 7392X Exam Questions
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Question No 1
A call center operationsmanager wants agents to
manually entera code toidentifythe reason for
being in auxiliary (AUX) work status. Which
feature must be activated on the
system-parameters customer-options to allow
this? A. Call Work Codes B. Authorization
Codes C. Reason Codes D. AUX State Codes Answer
C
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Question No 2
A customer wants to routinely monitor their
vectors for unexpected results. How should they
monitor their results? A. Use the display events
command in the Communication Manager. B. Use the
lint history command in the Communication
Manager. C. Use the System Maintenance gt Reports
gt Error Log Report in the Call Management
System. D. Use the Exceptions gt Reports gt Vector
Exceptions in the Call Management
System. Answer A
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Question No 3
A customer wants the ability to track the call
types for Automatic Call Distribution (ACD) calls
answered by agents. These call types will be
defined by the customer. Which call center
feature can the customer use to track their
defined call types? A. Least Occupied Agent
(LOA) B. Call Work Codes (CWC) C. Feature Access
Codes (FAC) D. Redistribution on No Answer
(RONA) Answer B
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Question No 4
What provides built-in real-time and historical
reporting capabilities for the call center,
Including, reports tor Splits/Skills, Agents,
Vector Directory Numbers (VDNs) and trunk
Groups? A. Automatic Number Identification
(ANI) B. Basic Call Management System (BCMS) C.
VuStats D. Service Level Maximizer(SLM) Answer B
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Question No 5
When a customer upgrades from Basic Avaya Call
Center to Avaya Aura Call Center Elite, which
three features are added? (Choosethree.) A.
Service Level Maximize B. Advocate C. Hunt
Group D. Call Management System (CMS) E. Agent
Selection (EAS) Answer A B E
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