Retail

1
Retail Service Management

• Porcia Craig
• Carrie Reddersen
• Amy Charles
• Caryn Leong

2
Risk!

• Uncertainty or lack of predictability

3
Types of Risk

• Pure uncertainty as to whether loss will occur.
• Speculative uncertainty about an event that
  could produce either a profit or a loss.

4
Risk Affecting the Retail Industry

• Pure Risk
• Property Damage
• Criminal Activities
• Consequential Loss
• Liability Claims
• Bodily Injury

• Speculative Risk
• Investments
• New product/Inventory

5
UPS Strike

• Pure Risk
• Dynamic Risk
• Objective Risk

6
Losses

• Product
• Profits
• Repeat Customers
• Reputation
• Well-being

7
Tabloids

• Speculative Risk
• Dynamic Risk
• Subjective Risk
• Moral Hazard

8
Closure

• Retail Industry
• Summary