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Translating Print Listings into an Interactive
Phone Service for Intelligence Gathering, Public
Utility Performance Benchmarking Speech and
Voice Technology for Military and Government
ApplicationsSwissotel Washington, Washington,
DC, July 30-31, 2002

• Susan Turnbull, Agency Expert, Office of Citizen
  Services, US General Services Administration
• Brand Niemann, XML Web Services Solutions
  Architect, Office of Environmental Information,
  U.S. Environmental Protection Agency

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Preface

• Traditionally, telephone directories have been
  compiled for print publication and dissemination
  by aggregation from multiple, distributed
  sources.
• More recently, telephone directories have been
  provided in electronic form on CD/DVD and the
  Web.
• Most recently, telephone directories have begun
  to be reinvented using XML and VoiceXML Web
  Services. They have appeared as exercises in XML
  tutorials!

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Overview

• 1. Use FirstGov.Gov to Locate Myself
• 1.1 Reference Phone Directories
• 1.2 U.S. Government Telephone and E-Mail
  Directories
• 1.3 Federal White Pages (first choice)
• 1.4 Agency Phone Directories by Organization
  (second choice)
• 1.5 EPA Directory
• 2. My E-Gov Project Use XML and VoiceXML Web
  Services for Government Telephone Directories
• 2.1 Inventory
• 2.2 Repurpose
• 2.3 Demonstrate
• 2.4 Work Left to Do
• 3. Contact Information

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1.1 Reference Phone Directorieshttp//firstgov.g
ov/
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1.2 U.S. Government Telephone E-Mail
Directorieshttp//firstgov.gov/Contact/Directorie
s.shtml

• The Choices are
• Contact Your Elected Officials
• House of Representatives Phone Numbers
• Senate Phone Numbers
• Federal White Pages (first choice)
• U.S. Government TTY Directory
• Agency Phone Directories by Organization (second
  choice)
• National Contact Center
• Military Personnel Locators
• Congressional Pictorial Directory
• Toll Free Numbers
• By Agency (Federal Consumer Information Center)
• To provide e-mail feedback and other comments to
  the U.S. government, go to Comments to Government.

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1.3 Federal White Pageshttp//directory.gov/wpv2b
eta1.jsp
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1.3 Federal White PagesIt is out of date! How do
I fix it?
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1.4 Agency Phone Directories by
Organizationhttp//www.info.gov/phone.htm
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1.5 Environmental Protection Agencyhttp//www.epa
.gov/epahome/locator.htm
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1.5 Environmental Protection Agencyhttp//www.epa
.gov/epahome/locator.htm
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2.1 Inventory

• U.S. Government Telephone and E-Mail Directories
• 2.1.1 Contact Your Elected Officials
• http//firstgov.gov/Contact/Elected.shtml
• HTML(6)
• 2.1.2 House of Representatives Phone Numbers
• http//clerk.house.gov/members/mcapdir.php
• HTML
• 2.1.3 Senate Phone Numbers
• http//www.senate.gov/contacting/index_by_state.cf
  m
• HTML
• 2.1.4 Federal White Pages (21 Departments and
  Agencies)
• http//directory.gov/wpv2beta1.jsp (see previous)
• Java Server Pages (requested sample)

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2.1 Inventory (continued)

• U.S. Government Telephone and E-Mail Directories
  (continued)
• 2.1.5 U.S. Government TTY Directory
• http//www.pueblo.gsa.gov/cic_text/misc/ustdd/tty.
  htm
• HTML (17)
• 2.1.6 Agency Phone Directories by Organization
• http//www.info.gov/phone.htm
• HTML
• 2.1.7 Federal Government Blue Pages
• http//bp.fed.gov/
• Oracle to Access for pilot with NXT 3 Database
  Adapter
• 2.1.8 Frequently Requested Tool Free Numbers
• http//www.info.gov/toll-free.htm
• Same as above
• 2.1.9 Cabinet Agencies and Other Agencies and
  Commissions
• Same as above

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2.1 Inventory (continued)

• U.S. Government Telephone and E-Mail Directories
  (continued)
• 2.10 National Contact Center
• http//info.gov/
• Lots of content
• 2.11 Military Personnel Locators
• http//www.defenselink.mil/faq/pis/PC04MLTR.html
• Last updated May 28, 1998
• 2.12 Congressional Pictorial Directory
• http//www.access.gpo.gov/congress/107_pictorial/i
  ndex.html
• PDF
• 2.13 Toll Free Numbers By Agency (Federal
  Consumer Information Center)
• Same as above
• 2.14 To provide e-mail feedback and other
  comments to the U.S. government, go to Comments
  to Government.

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2.1.1 Contact Your Elected Officialshttp//firstg
ov.gov/Contact/Elected.shtml
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2.1.2 House of Representatives Phone
Numbershttp//clerk.house.gov/members/mcapdir.php
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2.1.3 Senate Phone Numbershttp//www.senate.gov/c
ontacting/index_by_state.cfm
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2.1.5 U.S. Government TTY Directoryhttp//www.pue
blo.gsa.gov/cic_text/misc/ustdd/tty.htm
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2.1.6 Agency Phone Directories by
Organizationhttp//www.pueblo.gsa.gov/call/phone.
htm
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2.1.7 Federal Government Blue Pageshttp//bp.fed.
gov/
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2.1.8 Frequently Requested Toll Free
Numbershttp//www.info.gov/toll-free.htm
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2.10 National Contact Centerhttp//info.gov/
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2.2 RepurposeOverview

• Content types
• Files (PDF, Excel, etc.)
• Web (HTML, etc.)
• Databases (Oracle, Access, etc.)
• Conversion to XML
• XML Data Islands within HTML files
• eXtensible Indexing Language (XIL) for
  proprietary formats
• RDBMS-to-XML Content Adapter
• Integrate with XML Web Services
• Hierarchical system of content folders on one or
  more servers
• Content submitted and managed remotely or
  centrally
• Couple with VoiceXML
• Possible database repurposing
• Tools and testing
• Standards-based Commercial Off-the-Shelf
  Software (SCOTS)

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2.2 Repurpose NXT 3 Platform Architecture and
Services (SCOTS)
Standards-based Commercial Off-the-Shelf Software
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2.2 RepurposeSBA XML Data Island
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2.2 RepurposeSBA XML Data Island
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2.2 RepurposeNXT 3 RDBMS-to-XML Content Adapter
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2.2 RepurposeNXT 3 RDBMS-to-XML Content Adapter
Search Form
XML Output
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2.2 RepurposeHierarchical system of content
folders on one or more servers
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2.2 Repurpose Content submitted and managed
remotely or centrally
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2.2 RepurposeVoiceXML tools and testing (SCOTS)
Standards-based Commercial Off-the-Shelf Software
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2.3 DemonstrateSingle HTML Pages
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2.3 DemonstrateMultiple HTML Pages
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2.3 DemonstrateRelational database display
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2.3 DemonstrateRelational database search
Search Form
Web Output
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2.3 DemonstrateIntegrated search across content
sources
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2.3 DemonstrateXML Hitlist search results
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2.3 DemonstrateVoiceXML

• The EPA Local Emergency Planning Committee
  Database on the Web and the Telephone
• http//www.epa.gov/ceppo/lepclist.htm and
• 1-866-745-7735
• Welcome to the E. P. A. Local Emergency Planning
  Committee finder. Please speak or touch-tone your
  5 digit Zipcode. 84040 Here are results for the
  Zipcode 84040. The L. E. P. C. nearest to you is
  listed in the E. P. A. database as follows. Davis
  County. At Davis County Sheriffs Department
  located in the city of Farmington. Thank You for
  calling, goodbye.

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2.4 Work Left to Do

• Specific near-term tasks
• Create XML Data Islands or RDBMS-to-XML for other
  major agency directories .
• Include more geo-referenced content like LandView
  5 in support of the E-Gov Geospatial Information
  One-Stop Initiative.
• Add distributed updating of directory content.
• Add custom XML Stylesheets (XSLT and XSLT/FO) for
  different internal and external Web versions and
  printing with PDF.
• Add State and local nodes using the Earth 911
  model of public-private partnerships
  (http//earth911.org).
• Improve XML database for VoiceXML (semantics,
  what we do in the government, etc. - might
  ultimately be part of E-Gov Authentication
  Initiative).
• The future
• Government Directories become like the
  1-800-555-1212 ATT Directory Assistance.
• FirstGov becomes a VoiceXML Portal like
  1-800-555-TELL.

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3. Contact Information

• Susan Turnbull, 202-501-6214, Agency Expert,
  Office of Citizen Services, US General Services
  Administration, susan.turnbull_at_gsa.gov
• Universal Access Collaboration Expedition
  Workshop
• http//ioa-qpnet-co.gsa.gov/UA-Exp
• Brand Niemann, 202-566-1657, XML Web Services
  Solutions Architect, Office of Environmental
  Information, U.S. Environmental Protection Agency
  (EPA), niemann.brand_at_epa.gov
• XML Web Services Training Materials and Pilot
  Projects
• http//130.11.44.140