IVR Software | IVR System

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XENOTTABYTE SERVICES PVT. LTD.
IVR SOFTWARE
www.vert-age.com
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INDEX
INTRODUCTION
WORKING
ADVANTAGES
IMPORTANCE
FEATURES
CONTACT US
www.vert-age.com
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INTRODUCTION

• Interactive Voice Response Software IVR, it is an
  automated phone calling system that dial number
  and direct callers using DTMF or Speech
  recognition technology.
• It is a system where the client call received and
  a prerecorded voice message is played. T
• he recorded voice message will direct the agent
  to get the perfect solution for the customers
  problem.
• The caller has to press the number which is
  related to their problem and the perfect solution
  is provided at a time.
• IVR software only escalates those matters which
  require a live agent rather than focusing on your
  customer service.
• The software will provide you recording which
  gives you a better experience as there are many
  options which guide you to choose your
  appropriate service.
• IVR refers to Interactive Voice Response provide
  customer fast answers and route them where they
  want to go.
• IVR allows customers to interact with the company
  system using telephone keypad or by speech
  resolution.
• IVR is the technology which can help the
  customers through the call and plays pre-recorded
  options using voice for the customer.

www.vert-age.com
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WORKING

• IVR or Interactive Voice Response is a software
  technology which allows the incoming callers to
  navigate phone system which talks to a human
  operator.
• An IVR works with DTMF tones touches tones with
  telephone and some have voice recognition or AI
  to route callers.
• Telephone lines which connect with IVR System
  help support lines and call centers.
• IVR Software helps both the caller as well as the
  call center agents by receiving the call and
  transfer it to the agent.
• The DTMF tones and Speech recognition allows the
  caller to simply talk in their native languages
  for better response.
• Using AI with IVR Software helps in routing the
  callers to their intended place or to their
  needed information.

www.vert-age.com
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IMPORTANCE

• Easy Accessibility- IVR Software solution is easy
  to switch to new automated system. With this plan
  the companies of all sizes can take advantages of
  all benefits without any worrying.
• Better Services- Using the IVR software customers
  feels that they are being better attended to. If
  customers are calling with specific questions,
  the automation gives quick response and time
  efficient.
• Wider Personalization- IVR Software system allows
  better personalization which helps in creating
  better relationship with the customers. Each IVR
  knows caller with their caller ID.
• Create Better Image- Smaller companies as well as
  bigger companies can create their better image
  using IVR System. IVR is a great tool which fits
  with a number of benefits and advantages.

www.vert-age.com
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ADVANTAGES

• Reminder for insurance/LIC renewal/ healthcare
  policies.
• Reminder to pay EMI timely.
• Service downtime reminder.
• To remind customer to deposit payment before the
  date.
• Reminder to extend warranty of products.
• Maintenance charge reminder.
• General meeting, Special event reminder.

www.vert-age.com
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FEATURES

• Automated Survey- The software can integrate a
  phone-based survey into your phone system for
  your help. Our phone system can call your
  customers within a few minutes of their call for
  a quick, short survey. The survey is customized
  and would be available 24/7.
• Package Delivery- As you are delivering the
  packages, furniture, appliances, etc. it is too
  difficult for the agents to call each and every
  customer for confirming the delivery time. It
  will provide users great customers satisfaction
  as the customer can track the progress of the
  order.
• Auto Attendants- There are many small and big
  industries which try to deliver and looking to
  provide services beyond the traditional 9 to 5 PM
  time frame. But many of them hesitate due to high
  labor cost and extra charges. The IVR system
  works as simple or sophisticated as you need and
  it is able to handle all the routine inquiries.
• Collections Notifications- There are much
  business and all have to deal with the customers
  which are falling behind in their payments and
  many of them either end up using collection
  agencies, which take their profits, or spend
  their own resources with constant follow-ups.

www.vert-age.com
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CONTACT US
GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT.
SO, KEEP IN TOUCH. XENOTTABYTE SERVICES PVT
LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT-
0120-4349743/9650095791 E-MAIL-
SUPPROT_at_VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM
www.vert-age.com
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www.vert-age.com