MOHAVE COUNTY BUSINESS SERVICES

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MOHAVE COUNTY BUSINESS SERVICES
Mohave County One-Stop Centers Community and
Economic Development Dept. Kingman, Bullhead
City, Lake Havasu City
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THE CHALLENGE Workforce Development Business
Services Representatives will build bridges among
the One-Stop partners to facilitate employer
success in hiring and retaining quality staff AND
workforce program success in providing work
readiness or job opportunities for adult and
youth participants.
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WHAT STANDS IN THE WAY?

• One-Stop doesnt reflect One- Mindset.
• - One-Stop partners dont always view
  collaboration as a building block for their
  success (SILOS?). Communication gaps exist
  between employer representatives and W.I.A./
  other program representatives. Employer and
  program success are not viewed as
  interdependent.
• - With limited One-Stop resources, it is critical
  to cultivate a collective mindset that when one
  wins, we all win!
• Employers arent knowledgeable about their
  options.
• - Presentations need to encompass One-Stop
  workforce service options beyond recruitment
  including pre-screening, assessments, grant
  facilitation, facility usage, etc.
• - Employer outreach needs to emphasis
  alternatives for employer participation in
  workforce development beyond regular employment
  (WEX, OJT, Mentor, Volunteers, funding partner).
  

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Business Services Objectives

• ONE-STOP BUSINESS REPRESENTATIVES
• ? Link employers with the One-Stops broad
  array of workforce services provided by
  collaborative agencies and programs
• ? Disseminate employer information to integrate
  and leverage One- Stop programs and resources
• ? Coordinate collaborative activities to
  fulfill employer services and facilitate
  job-seeker access and support
• ? Monitor and report employer satisfaction and
  results
• ? Build bridges among the workforce development
  community and those it serves.

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Resources Applied to the Challenge

• ? Visioning and Strategic Goals
• ? Position Definition within the Department and
  among the One-Stop Partners We All Win
• ? Funding (Thanks, Maricopa?)
• ? Web Site Development
• ? Process, Product, and Protocol Development
• ? Tracking and Reporting
• ? Continuous Improvement

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Business Services Process

• OUTREACH and SALES to EMPLOYERS on behalf of
  ONE-STOP PROGRAM PARTNERS
• SERVICE IMPLEMENTATION for EMPLOYERS with
  ONE-STOP PARTNER COLLABORATION, TURNING JOB
  SEEKERS from RAW MATERIALS TO FINISHED (HIRED)
  PRODUCT!
• FOLLOW-UP and CONTINUOUS IMPROVEMENT

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OUTREACH and SALES

• ? ONE-STOP REPRESENTATION
• gt SYSTEM OF SERVICES
• - Information Packets Brochures Promotional
  Materials
• ? EMPLOYER CONTACTS
• gt OPEN THE OPTIONS DOOR
• - Web Site Presentations Letters of
  Introduction
• ? EMPLOYER/PARTNER AGREEMENTS
• gt DEFINE PRODUCT, PLAYERS and INTENDED RESULTS
• - Written Agreements Flow Charts Points of
  Contact
• ORGANIZE and COLLABORATE FOR WORKFORCE
  RESULTS

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Service Implementation

• ? DISSEMINATE INFORMATION!
• BROADCAST EMPLOYER SERVICES and OPPORTUNITIES
• THROUGHOUT THE ONE-STOP (WORKFORCE BULLETIN).
• ? MAKE IT EASY FOR JOB SEEKER TO NAVIGATE THE
  PROCESS
• CREATE WRITTEN APPLICANT INSTRUCTIONS THAT ARE
• SPECIFIC FOR THE EMPLOYERS HIRING PROCESS.
• ? MAKE SURE ONE-STOP STAFF ARE UNITED IN THE
  SERVICE DELIVERY.
• CREATE STAFF PROTOCOLS THAT DEFINE THE TEAM and
  ARE SPECIFIC TO THE EMPLOYER SERVICES BEING
  PROVIDED.
• ? KEEP FLUID CONTACT WITH EMPLOYER AND ONE-STOP
  TEAM.

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Follow-up Its never over till its over.

• ? Business Services Summary
• ? Customer Service Satisfaction Survey
• ? Continuous Improvement?

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RESULTS ACHIEVED

• WDD website is completed and has been well
  received by businesses. The Kingman Chamber has a
  direct link to it from their home page. The site
  reflects the One-Stop System and the Mohave/ La
  Paz Workforce Investment Board activities
  creates a Contact Us that is being utilized by
  the public.
• http//www.co.mohave.az.us/webservices/cedd/wdd/D
  efault.aspx
• New procedures and supporting documents have been
  created and/or enhanced to support business
  services.
• - Business Services Summary provides employers
  with applicant processing information and
  statistics on
• - Workforce Bulletins are distributed to
  One-Stop program staff to showcase new
  opportunities and provide the jump-start for
  integrated service delivery.

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RESULTS ACHIEVED, cont.

• WDD link with Economic Development strengthened
  as impact of new jobs and wages is factored into
  Mohave County Economic Output.
• Staples Year 1
• 25 jobs and 766,000 wages translates to
  1,500,000 direct economic output. Direct,
  indirect, and induced jobs and wages results in
  2,429,000 economic output for the county. and
  we helped!
• W.I.A. program staff and Business Services staff
  work synergistically to promote program
  objectives. Business Services rep successfully
  solicited donations for Youth Program program
  staff responded to Workforce Bulletins with
  qualified participants.
• .

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Business ServicesLESSONS LEARNED

• Collaboration and Communication are required to
  merge the interests and activities of employers,
  One-Stop partners, and program staff.
• - Employers and program staff serving job
  seekers have a different vocabulary. Business
  Services reps must talk both languages.
• - The rep must be able to create agreements/
  understandings verbally and translate them into
  written agreements, instructions, and
  information for distribution.
• In order to bridge the gap between employers and
  programs, Business Services reps must understand
  workforce programs and their performance measures
  and mandates.

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Business ServicesLESSONS LEARNED, cont.

• Dont assume the employer knows what he/she
  wants.
• Explain the options!
• It takes time and dedication to steady progress
  to cultivate
• collaborative systems across programs and
  agencies.
• Dont get discouraged.
• One-Stop top management and the local Workforce
  Investment Board must wave the flag for
  collaborative initiatives and support staff in
  cross-program/agency implementation.

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Bridging the One-Stop GapsWe ALL Win