User Empowerment Account Security

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User EmpowermentAccount Security

• Camille de Stempel
• Director of Security and Network Policy,
• AOL EUROPE

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AOL Europe

• AOL Europe is a subsidiary of the AOL Inc an AOL
  Time Warner Company
  
• 4.6 million members in Europe for AOL and
  CompuServe
  
• 33 million members worldwide
• Established in 6 European countries

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AOL, the ISP

• Easy to use
• For the whole family
• 7 screen names
• Access to interactive education, entertainment,
  financial and information content
  
• Specific help and information areas
• Tailored controls for each user

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Our commitment

• Protect our members privacy and comply with all
  relevant privacy and data protection legislation
  
• Educate our members about online security
• Provide a robust reporting mechanism
• Provide online help 24/7 with a team of
  volunteers
  
• Empower our members with the best software tools
  to tailor their familys online experience
  

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Protecting Privacy and Security

• Privacy of correspondence- we do not look into
  peoples emails
  
• Navigational data is not collected on an
  individual basis
  
• All access to view account details are recorded
  and there is no possible access to a members
  password.

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Education

• Easily accessible information
• Practical advice
• Tips and tricks to help members stay safe online
• Catchy messaging to make people notice
• Informing without scare mongering

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Online Information
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Information
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Information
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Parental Controls
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Easy to Use
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Warnings

• Raise AOLs members ability to take control
• Warn appropriately at the right places and
  according to importance
  
• Raise awareness on specific issues/problems we
  encountered

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Warnings
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Warnings
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Reporting Mechanisms

• Easy to use
• Helps the user resolve its problem
• Allows other users to be reminded of the AOL
  Conditions of Service and Online behaviour
  guidelines
  
• Provides AOL with valuable data
• Assists AOL in reporting and combating crime

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Reporting Mechanisms
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Reporting Mechanisms
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User Empowerment

• It is part of the answer to better security
• Raises awareness of the importance of security
• We need users to help solve our problems
• Problem shared, problem halved