Technology Overview Workflow Solution

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Technology Overview Workflow Solution
Shawn Turnbow Workflow Specialist Systems
Engineering
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Symantec Workflow What is it?

• A graphical tool that enables the creation of
  comprehensive workflow and software applications.
• The picture IS the process.
• Fewer questions asking IT how the process works.
• The graphical designer makes the process clear
  and intuitive.
• You can simply print the process and hand it to
  whoever needs to understand it.

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How does it differ from traditional development?
Workflow
Traditional Code
public class GenomeComparer IComparer
public GenomeComparer() public
int Compare( object x, object y) if
( !(x is Genome) !(y is Genome))
throw new ArgumentException("Not of type
Genome") if (((Genome) x).Fitness gt
((Genome) y).Fitness) return 1
else if (((Genome) x).Fitness ((Genome)
y).Fitness) return 0 else
return -1
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Align Business IT Resources
With Workflow the business staff and IT staff
work in the same tool. This helps reduce the
frequent confusion and frustration that occurs
with business to IT communications.
Traditionally the business staff must provide the
IT staff with very specific requirements. The
business staff and IT staff do not share the same
tools.
Traditional
Workflow
Communication Barrier
Business Staff
IT Staff
Business Staff
IT Staff
Common Tool
Speaks Business Process
Speaks Bits Bytes
Use Graphical Components

• Tools
• Code Editor(s)
• Database Engines
• Web Page Builders
• Etc.

• Tools
• Visio
• Word
• Excel

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Align Business IT Resources
OK... heres what Ive built so far . . .
Heres the process I need
Business Staff
IT Staff
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Control Business Processes

• Timeouts
• Time allowed to get something done
• Escalations
• Reminders to complete a task
• Delegations
• Reassigning work to make sure it gets done

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Workflow allows your systems to work together
Inventory/Asset
CMDB
Systems Mgt Tools
Existing Systems
Service Desk
All of these tools participate in larger business
processes.
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Integrate Systems - Generators
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Reuse Components
Search by component names

• Helps organize the team
• Solves the I cant find the component problem
• Prevents re-inventing the wheel
• Allows for adding your own help to components

Create your own custom toolbox categories
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What can you do with it?

• Create processes with Altiris components (Tasks,
  Reports, Assets, Incidents, etc.)
• Generate components that integrate with all major
  databases
• Generate components for working with Web Services
  (ex. SalesForce.com)
• Generate and send notifications and escalations
  via E-mail, IM, and Phone
• Microsoft Word components to create dynamic
  Word docs and merges
• Microsoft Excel components to work with data in
  Excel spreadsheets
• Adobe .pdf components to create dynamic .pdf
  documents
• Transform and map data from one system to another
  
• Store and retrieve documents with the document
  management components
• Generate components to read and write delimited
  files
• Send and retrieve files via FTP
• Build individual web forms or entire web sites
• Get critical performance metrics for each
  business process
• Send data to executive dashboards
• Monitor critical process metrics
• Execute processes on a schedule
• Use decision components to build complex business
  logic
• WORKFLOW!

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Lets look at some examples
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Example 1 Change Management Process
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Example 2 SLA Process

• Highlights
• Report Generator
• Workflow
• SharePoint Integration

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Example 3 Server Request Process

• Highlights
• Workflow
• Deployment Server Integration
• Web Service Integration

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• If time allows
• SQL Generator
• Web Service Generator

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Reference Slides
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SLA Step 1 Run Report
The Create Notification Server Credentials
component handles the credentials to connect to
the NS
The Run SLA report component was created using
the Altiris Report Generator
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SLA Step 2 Loop Through Report Results
For Each Ticket returned from the report
Verify that the ticket has a valid Assigned
Worker email address
Create a Notification task
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SLA Step 3 Create Task
Create SharePoint tasks via the Dialog Workflow
component
Notice that the tasks have been created in the
SLA Tasks SharePoint list
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SLA Step 4 Open Task Form
This is the form that gets displayed to the user
so they can complete the task
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SLA Step 5 - Timeouts
When the task isnt completed in the set amount
of time the component exits via the timed out
path
Notice that the tasks have been moved into the
SLA Timeouts SharePoint list
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SLA Step 6 Update Ticket
The Ticket gets updated in the Dialog Workflows
embedded model
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• Thank You

• Symantec and ManageFusion are registered
  trademarks of Symantec in the U.S. and in other
  countries. The other company names or products
  mentioned are or may be trademarks of their
  respective owners.

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Symantec Consulting Workflow Offerings

• On-site Proof of Concept Workshop3 or 5 days to
  work through sample processes and understand the
  power of Workflow Solution
• Co-pilot Programremote offering that provides
  assistance for people who want to implement on
  their own while having access to experts
• Requirements Assessment Workshopon-site
  discovery project to review, design, and document
  the existing business process that will be
  implemented with Workflow Solution
• Development and Implementationassistance with
  design and deployment of an already modeled
  business process
• Ask at the Consulting Booth for additional
  information!