Useful TQM tools for the Origami Competition

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Useful TQM tools for the Origami Competition

• Siriphong Lawphongpanich
• EIN 3101C

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TQM Approach to Solving Problems

• Creating a problem statement
• Use effective meeting criteria
• Involve customers throughout the effort
• Make data driven decisions

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Creating a problem statement

• You want to do better in the 2nd round of the
  origami competition.
• What is the problem you want to solve?
• How can we make the animals faster?
• How can we reduce the number of defects on the
  animals?

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Make Data Driven Decisions

• Problem How to reduce the number of defects?
• Data
• Collect data on the number of defects

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Type of Defects Turtles

• Heads are not pointy
• Hind legs are not pointy
• The smaller area is not a square
• Folds and creases do not meet at the same points
  at the bottom of the front legs
• Center creases and folds do not form a straight
  line

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Sample data
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Pareto Chart
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Finding Solutions

• Focus on two or three most common defects
• Small area not square (SANS)-31
• Creases and folds do not meet at the same point
  (CFSP)-27
• Center creases and folds do not form a straight
  line (CPSL)-19

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Brainstorm for causes

• Structured Each team members gives ideas in turn
• Causes for small area not square
• Unstructured Team members give ideas as they
  come to mind

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Group and display causes

• Small area not square
• Raw Material
• Pre-cut paper not square 8.5 ? 8.5
• Paper too thick
• Tools Techniques
• No tool to ensure that fold is straight
• No tool to ensure that papers do not overlap
• Paper cutter is dull
• No ruler or straight-edge
• People
• Not aware of defects
• Fingers have no dexterity
• Nervous
• Feel rush
• Facility
• Chair not comfortable
• Layout not convenient

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Cause Effect Diagram
Facility
People
Inconvenient Layout
Nervous
Unaware of defects
Uncomfortable Chair
No dexterity
SANS
Pre-cut not sqr.
No ruler
No jig
Dull Paper Cutter
Paper too thick
Tools Techniques
Raw Material
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Eliminate causes

• Brainstorm
• Assign to team members
• Can all causes be eliminated?
• Uncomfortable chair
• Inconvenient Layout
• No dexterity

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Other problems

• How can we make the animals faster?
• Data
• Some are already available from our web site
• What is the fastest time for making turtles and
  rabbits?