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Door-to-Door Review

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User-Centered Design: Design Concepts Mike Bukhin & David Shulman. Door-to-Door Review ... User-Centered Design: Design Concepts Mike Bukhin & David ... – PowerPoint PPT presentation

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Title: Door-to-Door Review


1
Door-to-Door Review
  • Taking example from HVAC (Heating Ventilation and
    Air Conditioning) industry (HVAC industry uses in
    home visits to help individuals conserve energy)
  • In home visits from city evaluate users
    recycling habits and container organization
  • Individuals are incentivised with a coupon or
    possibly a tax deduction

2
In Store Signage
  • Campaign by city begins at point of purchase
  • In store signage can give instruction on how to
    properly process the different types of
    recyclables and remind individuals on the
    environmental necessity to recycle
  • Signage can be detail oriented and organized by
    store aisle

3
Ad Campaign for Recycling Process
  • City-wide ad campaign shows citizens the full
    recycling process
  • Recycling process begins at an items purchase
    and continues through to the items pickup,
    processing and reintroduction into another
    product
  • With a connection to the recycling process, the
    hope is that citizens feel a stronger social
    responsibility to recycle

4
Passive RFID
  • Use Passive RFID to give individuals an even
    stronger connection to the recycling process
  • As a promotion, certain purchased products have
    an embedded RFID tag. As the object moves
    through the recycling process, individuals can
    monitor its location online
  • Makes recycling educational, instructive and fun
  • Like the ad campaign, a stronger connection to
    the process will create greater responsibility
    and lead to an uptake in recycling

5
Public Shaming
  • Recycling may be the law, but its not taken
    seriously because of weak penalties and fines
  • If we want to protect the environment, we must
    start taking recycle and all other aspects of the
    three Rs (reduce, reuse, recycle) much more
    seriously
  • Employ tactics used by state child support
    agencies to shame deadbeat dads to highlight
    deadbeat recyclers

6
Eligibility Stickers
  • Since most people dont know whats recyclable,
    tell them at the point-of-purchase.
  • Stickers, similar to those affixed to cigarette
    packages, can clearly and unequivocally tell
    consumers which packages are recyclable and which
    packages arent.
  • The letter R could represent Recyclable while
    the letters NR could represent Not
    Recyclable. Its clear, concise and to the
    point.

7
Web-Based Eligibility Verification System
  • Using something similar to a bar code scanner
    attached to a computer, users can scan a bar
    code/SKU/ISBN to see if item in question is
    eligible to be recycled.
  • System could tell user which part of a multi-unit
    item is recyclable. For instance, when buying a
    package of cookies that contains on outer package
    as well as an interior plastic holder, system
    tells user to recycle the plastic holder and to
    discard the outer packaging.

8
Phone-Based Eligibility Verification System
  • Similar to the web-based system, this solution
    allows users to call on dedicated number and
    enter SKU/ISBN/UPC numbers to see if item in
    question is eligible to be recycled.
  • System could tell user which part of a multi-unit
    item is recyclable. For instance, when buying a
    package of cookies that contains on outer package
    as well as an interior plastic holder, system
    tells user to recycle the plastic holder and to
    discard the outer packaging.

9
Rework Existing NYC Recycling Literature
  • Part of the confusion our subjects encountered
    stemmed from unclear direction from the NYC
    Sanitation Department, which runs the recycling
    program. Many of our subjects complained that
    existing recycling literature is unclear.
    Subjects cited confusion with terms such as
    heavily soiled items as ineligible whats too
    soiled and just soiled enough?
  • Creating clearer literature, with instructions on
    how to determine whats eligible can help to
    alleviate confusion, and increase effective
    recycling.

10
City-Sponsored Group Tutorials
  • If people understood what to recycle and what to
    trash, their ability to recycle more effectively
    would, no doubt, increase. This concept sees the
    city sponsoring tutorial sessions for groups --
    by neighborhood, company, organization, etc. --
    by which representatives from the city teach
    people the roots of recycling, what to recycle
    and the channels of recycling.
  • As these sessions progress, groups are given the
    opportunity to visit recycling centers to see how
    the processes of recycling, how items are
    recycled and how ineligible items foul up the
    process.
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