The Future of Virtualization CIO Panel

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The Future of Virtualization - CIO Panel
presented by Ben Berry, Chief Information
OfficerOregon Department of Transportationben.be
rry_at_odot.state.or.us
REGISTER http//w.on24.com/r.htm?e120626s1k2
D70D951645EDC6CDC8A533ADA8A9898
October 9, 2008
- Computing and
Networking Infrastructure Consolidation- What is
Included?- CNIC Roles and Responsibilities-
CNIC Strategic Timeline- CNIC Governance Model
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Computing Networking Infrastructure
ConsolidationUtility Value Proposition
CNIC Key Concepts
Highest Customer Value
Applications

• Internet or E- Government
• Line of Business Systems
• Process Control Systems
• Web-based Employee Services
• Supply Chain Mgt Linkages
• Customer Care applc.
• HR Finance Applications/
• Strategic Planning

• Allocation of resources to areas of greatest
  business value for the enterprise
• Technology guarantee growth in backbone,
  performance statewide
• Service Level Agreements
• Constant predictable infrastructure budgeting
  System-wide (capital/operating)
• State Data Center Single-point responsibility for
  Infrastructure Mgt. Risk
• Flexibility to leverage State with single
  infrastructure contracts

System Integration
Help Desk

• Call Mgt.
• Trouble Tickets
• 1st Tier Resolution

• Interface Engine
• Data Integration

• Tools Admin.
• Alerts Mgt.
• Critical Call Mgt.

IT Monitoring
Security

• Internet Mgt.
• Intrusion Detect.
• Content
• Inspection
• - Email
• - Internet
• - FTP

A G E N C Y B U S I N E S S V A L U E
Data Center

• Consolidation
• Server Mgt.
• Database Mgt.
• Email /
• messaging
• Imaging/ Archiving

Network Services

• Network Consulting
• Network Design
• Installation Mgt.
• SW Support
• Performance Analysis/Rpts.
• Capacity Planning
• Problem Management
• NOC support 24x7
• (Network Operations Center)

Hardware Maintenance Services

• User Devices
• Servers
• Disaster Recovery
• Cabling Services

Lowest Customer Value
SINGLE INFRASTRUCTURE MANAGED
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What is Included?
On-site Engineering
7/24 Network Monitoring
Project Management Support
Service Delivery Management
Network Reporting
Technology Staff Certification
Server Management and Back up
Shared Services Virtualization
IT Infrastructure Utility
Customized Regional Charge back /Assessment
Physical Cyber Security
Education Training
Data Storage Management
Service Level Performance Reports
Design Services
Systems Provisioning
Data Center Controls Documentation
7/24 Onsite Operations Support
Troubleshooting Support
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CNIC Roles Responsibilities
E-Gov and Line-of-Business Applications
Program Customer Relationship Management
Applications Development Testing
End User Help Desk
Change Mgmt. Process
SLA Mgt.
Reporting
Security
Charge Back
Software Distribution
Software Management
Performance Management
Data Gathering
Capacity Planning
Surveillance
WAN / Telecom Switches
LAN Switches
Routers
Internetworking
Cable Infrastructure
Agency-Specific
Shared
Central Infrastructure Utility State Data Center
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CNIC Strategic TimelineState Data Center - SDC
Implementation
ODOT SDC Operations Transition
SDC Service Level Agreement Template Completed
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State Data Center Site Rendering