online Reputation management - How to handle negative reviews

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online Reputation management - How to handle negative reviews

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Online Reputation Manage is an award-winning online reputation management firm founded in 2017 that specializes in helping individuals and businesses to repair, protect, enhance, and manage their online reputation. The Online Reputation Manage Team has successfully helped thousands of clients fully resolve their online reputation issues. Our clients have included celebrities, politicians, executives, professional athletes, small businesses, Fortune 500 companies, and many more. – PowerPoint PPT presentation

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Title: online Reputation management - How to handle negative reviews


1
How to Handle Negative Reviews

  • Presented by,
  • Online Reputation Manage
  • Contact No 91- 8700450757
    Email info_at_onlinereputationmanage.com

2
  • With the world moving towards digitalization,
    customers give their valuable feedback to the
    products and services offered by businesses.
  • Feedback is the accurate measure which tells you/
    your brand on what to improve.
  • Feedback is often received from customers in the
    form of reviews, articles, blogs and of course
    comments on social media platforms that you/your
    brand engages on.
  • Feedback is always considered as an invaluable
    measure because it helps you/your brand think
    from the customers perspective. And what better
    than customers themselves conveying both the good
    and bad aspects of the products or services
    offered.

3
  • The most important form of feedback is an online
    customer review. Customer reviews sway genuine
    business results and the choices potential
    customers make to belittle or not disparage
    certain outfits.
  • Every business wants to see only positive reviews
    and comments about their product or services.
  • The truth is that we dont live in a perfect
    world, and you will get negative customer
    feedback, however hard you try to please your
    customer, theres no way around it. But there are
    many ways you can tackle them and turn them into
    positive engagement.

4
  • let us look at some ways to handle negative
    reviews
  • Respond Pensively and Swiftly
  • Customers often write negative reviews when they
    are angry about your product or service but this
    should not happen from your end.
  • Your response should be prompt but in a swift
    manner. Very few people are skilled at presenting
    their criticism and so dont take negative
    reviews as a personal attack and so avoid
    self-defence.
  • Its obvious to react to negative feedback but
    try to distance yourself from emotions and
    closed-mindedness. Document the incident properly
    and try to figure out how to handle it with
    positivity.

5
  • Take the issue offline
  • Never make your customers reach out for you after
    they have posted a negative review.
  • Try to take the issue offline by asking for their
    email id or a personal contact number. Apologize
    for the displeasure with your product or service.
  • The best part of taking the issue offline is you
    can properly listen to the query and resolve it.
    This technique can clearly tell what
    imperfections to improve and come back strong.
  • Once you have resolved the query, you can take
    that extra step to offer him/her compensation or
    future discounts. Remember, avoid doing it
    publicly as it can cast a bad impression on your
    other existing or potential customers.

6
  • Request the reviews to be removed
  • Most customer review sites wont permit you to
    expel surveys.
  • On account of one that is disparaging or
    denouncing, demand that the site bring it down.
    Commonly, you should guarantee your professional
    reference before making the solicitation.
  • After the query is solved you can ask the
    customer to delete the review so that it doesnt
    account to any further loss of customers.

7
  • Monitor your presence over the internet
  • In order to handle negative reviews, you first
    need to know what customers are saying and where
    are they saying it.
  • The tools like Mention and Google Alert are
    commonly used to monitor when and where people
    talk about your brand. You can leverage your
    social media handles to interact with customers
    and even ask them questions on how happy they are
    using your product or service.
  • This technique empowers customers to share fun
    stories in the form of reviews while boosting the
    social media engagement of your brand.

8
Our Services
  • Online reputation Manage is one such agency with
    the best industrial expertise for relevant review
    generation.
  • It has the best online reputation management
    tools to monitor you or your brands reputation
    sensibly in the online community i.e. blogs,
    articles, online forums, search engines and of
    course, social media.

9
  • For more Enquiries, Feel free to Contact us,
  • Website https//onlinereputationmanage.com/
  • Email info_at_onlinereputationmanage.com
  • Contact No 91-8700450757
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