Popular Tips To Reduce No- Show Rates Easily

About This Presentation

Title:

Description:

Number of Views:6

Slides: 14

Provided by: petermessi

Transcript and Presenter's Notes

Title: Popular Tips To Reduce No- Show Rates Easily

1
POPULAR TIPS TO REDUCE NO- SHOW RATES EASILY

2
INTRODUCTION

With all the busy administrative works, billing
process, payment collections, its very common
for physicians to think about the scheduled
healthcare appointments.
But, the no-show is one of the major reasons that
creates frustration for physician practices and
has a great impact on practice revenue and
efficiency.

3
1. Use Automated Reminders

Providing a quick reminder to patients about
their upcoming appointments not only improves
patient trust but also reduces no show
appointments.
CapMinds patient portal software includes an
amazing feature called automated reminders
(Notify that lets you automate reminders for
appointments) which ultimately reduces your
no-show rates.

4
2. Make It Easy to Cancel or Reschedule

Sometimes people may miss their appointment due
to some other important works.
So if they know that they cant able to visit
their physicians at the time of appointment, they
wish to cancel or reschedule their appointments
to some other dates.
Thats why you must make it easy to reschedule
(preferably before the appointment date)

5
3. Offer Multiple Time Slots

Always offer a couple of different meeting timing
to your clients.
If none of the times work, theyll either let you
know or offer a few alternatives.
Be sure to include the length of the appointment
so that people can plan their day around it.

6
4. Use Multiple Reminder Methods

Allow your patients to designate which
communication channel works best for them. Do
they prefer a text message or phone call?
Providing multiple options for patients to
confirm or reschedule appointments in case their
schedule changes, which can prevent them from
becoming a no show.

7
5. Keep Your Wait Room Time to a Minimum

As busy as people are these days, asking a
patient to wait 20 to 40 minutes or more for an
appointment will increase the likelihood of them
opting out of future appointments.
If patients dont feel you value their time, they
are less likely to value yours. This is how a
no-show turns into a lost patient.

8
6. Reward Patients Who Keep Appointments

When a patient no-shows, you can place a small
fee on their bill that remains until they
schedule and keep the new appointment.
For patients who keep their appointments and
arrive on time, you can reward them with a small
discount on their bill.
You can also enter the names of your on-time
arrivals into a drawing for a gift card each
month.

9
7. Extend Office Hours

In reviewing the reasons why people miss
appointments, it is clear that inconvenient
office hours play a role.
To solve this problem and increase patient access
some providers choose to offer Saturday or late
evening appointments once or twice a month.
To accommodate the offering, scheduling one of
these appointments can come with a convenience
fee.

10
CONCLUSION