DCSS Trainer Certification Program

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Expectations
DCSS Trainer Certification Program
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Definition of Training
DCSS Trainer Certification Program
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DCSS DEFINITION OF TRAINING
Training is the process of employing a formal
program of instructional methods and techniques
through lesson plans, trainers, mentors and/or
instructional devices, for the purpose of
developing the competencies that enrich and
enhance the performance level of child support
staff.
DCSS Trainer Certification Program
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DCSS Trainer Certification Program
Lunch Break 1130am - 1245pm
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Approach Training Systematically
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Overview of the 5-D Training Process
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DCSS Trainer Certification Program
Afternoon Break 200 - 215
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Characteristics of a LEADER
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Trainer Power
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Minipresentation Guidelines
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End of Day One
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Goals Objectives
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DCSS Trainer Certification Program
Morning Break 1000 - 1015
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Characteristics of a Leader Trainer Power Goals
Objectives Trainer Styles Trainer Role(s)
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DCSS Trainer Certification Program
Lunch Break 1130am - 1245pm
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Building a Helicopter
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Plan Research Organize Create Deliver
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DCSS Trainer Certification Program
Afternoon Break 200 - 215
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Training Customer Service
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Minipresentation Preparation (Lab)
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Adult Learning
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Trainer Technique Presentation
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DCSS Trainer Certification Program
Morning Break 1000 - 1015
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Trainer Technique Presentation
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DCSS Trainer Certification Program
Lunch Break 1130am - 1245pm
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PresentationSkillsPart 1
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Organization and Development of Content
Tell Them What Youre Going to Tell Them
Opening statement gained immediate
attention Purpose of presentation made
clear Previewed content of presentation Main
ideas stated clearly and logically Organizationa
l pattern easy to follow Main points supported
by examples Main ideas supported by facts,
statistics Effective use of personal
stories Conclusion well summed up
Tell Them
Tell Them What Youve Told Them
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Trainer Technique Presentation
DCSS Trainer Certification Program
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DCSS Trainer Certification Program
Afternoon Break 200 - 215
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PresentationSkillsPart 2
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Goal To certify Child Support staff as Trainers
for future presentations and curriculum
development by focusing on skills, methodologies,
and techniques.

Reading a Script
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Minipresentation Preparation (Lab)
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DCSS Trainer Certification Program
End of Day Three
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The Unique PARTICIPANT
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Trainer Technique Presentation
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DCSS Trainer Certification Program
Morning Break 1000 - 1015
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Self-Directed Team Approach
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Trainer Technique Presentation
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DCSS Trainer Certification Program
Lunch Break 1130am - 1245pm
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Rapport with Audience Eye
Contact Posture Gestures Facial
Expressions Movement Rate of
Presentation Volume Voice Pitch Vocal
Variety Diction
Rating the Minipresentation
Opening Statement Gained Immediate
Attention Purpose of Presentation Made
Clear Previewed Content of Presentation Main
Ideas Stated Clearly and Logically Organizationa
l Pattern Easy to Follow Main Points Supported
by Examples Main Ideas Supported by Facts,
Statistics Effective Use of Personal
Stories Conclusion Well Summed Up
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Trainer Technique Presentation
DCSS Trainer Certification Program
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DCSS Trainer Certification Program
Afternoon Break 200 - 215
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Minipresentation Preparation (Lab)
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DCSS Trainer Certification Program
End of Day Four