Get your Business Back with Retail Customer Portal

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Get your Business Back with Retail Customer
Portal
Covid-19 started and disrupted everything. It
changed our normal, outing habits, shopping
habits, and more. 2020 is about to end and here
we are trying to adapt to the new post covid
era. It has changed the way we shop and the way
business runs. This year in March most retail
store owners had to close their shops because of
the pandemic. And since then many things have
changed for you and your customers.
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• Many people started to opt for online shopping
  and this made online businesses huge profits
  whereas retail owners a huge loss. Lets see
  some of the major issues retails shop owners
  face
• Closing all shops
• A major issue the pandemic brought was closing
  all the retail stores. It took away lots of
  opportunities for the daily earnings of
  shopkeepers as well as employees. Many companies
  were not able to even provide basic support to
  their employees. The sudden lockdown across the
  globe helped in decreasing the carbon footprints
  but also affected the revenue of the retail
  store.
• Lost touch with customers
• Another issue which businesses face is losing
  touch with customers. Shops are closed and one
  needs to stay indoors come what may. This made
  it very difficult for shop owners to come up
  with business continuity plans, serve their
  customers, and be in touch with them.
  Additionally, this also made customers lose
  trust in businesses and hardly buy anything from
  in-store shops.

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• Challenges of taking the business online
• This is one of the biggest issues that many
  businesses faced. Finding the right technology
  partner, taking the entire inventory online,
  building websites/apps, etc. all these things
  are challenging and takes a lot of time to make
  your presence online. Many retail owners dont
  know how to do it and whom to reach out to.
• Bad customer service
• After all the hard work you finally took your
  business online but still struggled to serve
  customers. All these struggles result in having
  bad customer service. And bad customer service
  results in losing your customers.
• Lack of faith of people in purchasing things in a
  person
• Now customers are less likely to step into stores
  and make any purchase. And as a business owner,
  it becomes difficult to get customers in-store
  and purchase. They are very likely to prefer
  online solutions for their safety and convenience.

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• But, the post covid era has helped a lot in
  understanding new ways to keep the business
  going. So, now lets see how you can open the
  retail stores in this post covid era
• One of the biggest examples is from Apple
• Were also taking some additional steps in most
  places. Face coverings will be required for all
  of our teams and customers, and we will provide
  them to customers who dont bring their own.
  Temperature checks will be conducted at the door,
  and posted health questions will screen for
  those with symptoms like cough or fever or
  who have had recent exposure to someone infected
  with COVID-19. Throughout the day, we're
  conducting enhanced deep cleanings that place
  special emphasis on all surfaces, display
  products, and highly trafficked areas.
• There are some of the basic and first step
  solutions to restart your business and gain your
  customers' trust back
• Curbside pickup
• You can provide your customers with this
  exclusive feature right inside your retail
  customer portal. Your customers can select the
  date, time, and store location. At that specific
  time, your employees can go to the parking area
  and provide them with all their products. This
  requires less contact,

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• saves everyones time, and helps your business to
  work smoothly.
• Scheduled delivery
• Let your users select their preferred date and
  time for the delivery. This again will be a
  win-win situation for you, the customers, and
  the delivery person. The delivery person doesn't
  need to do anymore back and forth to the
  customer's place nor do customers need to wait
  the whole day to receive their delivery. Hence,
  it saves time, fuel, and helps you provide over
  the top customer service.
• Provide multiple delivery options
• Provide your customers with multiple delivery
  options like curbside, in-store pickup, or home
  delivery. Customers can select which delivery
  option is comfortable for them. You can provide
  them this feature either on every product page
  or during checkout. Provide more ease while
  shopping without thinking much about delivery
  options. This will help you to retain customers
  and also attract new ones.
• Online payments

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• In the post covid era, it is better and also
  recommended to avoid cash on delivery to avoid
  transmitting the virus. Keeping the safety of
  your delivery person, customers, and provide
  your customers with online payment. Now, using
  the Dynamics CRM customer portal for retail you
  can integrate an online payment gateway for your
  customers. Let them link it with their bank
  accounts and allow them to make an online
  payment.
• Maintain customer directory
• Maintain a directory of your regular customers so
  you can send them exclusive offers and
  promotions. You can send them special offers and
  promotional offers directly from the Dynamics
  CRM customer portal for your retail business.
• Cater to them, make them feel special with your
  services, and keep them coming back to your
  store.
• Manage invoices
• Your Dynamics 365 customer portal can handle
  invoice generation. Rather than printing bills
  and sending them to each customer, you can show
  them invoices of their purchased products
  directly in the portal or send them via

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• email. This helps you to provide all the detailed
  information to your customers and also do your
  bit for the environment.
• Limit people in store
• Limit the number of people allowed in the store.
  This will help you to maintain social distance
  and gain customers trust. Many retail companies
  have started doing this and it has helped them
  to get their customers back in the shop.
• Conclusion
• This year has been tough on all of us in some way
  or another. But, how to find a way from it, move
  ahead, and grow your business is the key to
  success. Implement these steps and use the
  Dynamics CRM customer portal to its full
  potential to move ahead in your business, gain
  your customers trust, and try to adapt to the
  new normal.

Source https//www.crmjetty.com/dynamicscrm-custo
mer-port al.htm
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