BOT 107 Office Systems and Procedures

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BOT 107 Office Systems and Procedures

• Grossmont College
• Mark Pressnall, Instructor

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INSTRUCTOR BACKGROUND

• Education
• Family
• California native
• 2nd decade of teaching
• Philosophy
• Goals

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CONTACT INFO

• 619-644-7000 x7867 (voice mail)
• Mark.Pressnall_at_gcccd.edu
• Office 70-220 (upstairs) Mondays Tuesdays 9-11,
  by appointment
• Flex lab Open labsee you there!

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Class Structure

• First half instructor-trainer lecture/explanation/
  demo(s)
• Second half studiohands-on internet,
  partner activities, teambuilding

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ATTENDANCE/PARTICIPATION

• Required to be here!
• Points awarded for punctuality!
• OPT paid per hr.
• Courtesy discussions

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E.C. OPPORTUNITIES

• Attend OPT events
• Attend Career Center workshops
• Volunteer for special projects as needed by
  teacher
• Provide written documentation / or obtain
  signature of participation

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THE CHANGING OFFICE

• A global market place
• Continual technological advances
• An increasingly diverse labor force

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BOT 107 Goals

• Be a productive member of an office team
• Behave ethically
• Process information via technology
• Communicate effectivelyoral written

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MORE BOT 107 GOALS

• Process email
• Assist with meeting preparation
• Make travel arrangements
• Perform a job search
• Advance on the job
• Lead supervise others

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COURSE OBJECTIVES

• Skills knowledge of todays office
• Problem-solving/decision making
• Participate as an effective team member
• Demonstrate strong customer service skills
• Techniques to reduce communication barriers

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ADDITIONAL OBJECTIVES

• Professional telephone etiquette
• Importance of teamwork
• Stress and time mgt. strategies
• Individual career path

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SOFT SKILLS

• Work independently
• Multi-tasking skills
• Work as a Team Member
• Work Across Teams
• Organizational Project Mgt. Skills
• Following directions (verbal written)
• Knowledge of Business Writing Procedures

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ADDITIONAL SOFT SKILLS

• Negotiation Interpersonal Skills
• Keep Accurate Records
• Leadership Abilities
• Meet Deadlines Work Well Under Pressure
• Motivational Skills
• Knowledge of Cultural Backgrounds

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TYPE OF CONFERENCES

• Video conferencing
• Audio conferencing
• Computer conferencing
• Virtual conferencing

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ERGONOMICS?

• Fit between employees, tools they use and
  physical setting for work
• Study of space, color, lighting, acoustics

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ETHICAL BEHAVIOR

• Business ethics
• Ethical organization
• Discrimination

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OFFICE COMMUNICATION

• Verbal vs. Non-verbal (body language)
• Actions speak louder than words.
• Attitude is everything.
• Barriers to effective communication
• Growth process

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TELECOMMUNICATION SKILLS

• Proper telephone etiquette
• Equipment systems
• Societal impact

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TEXT REFERENCE SECTION

• Abbreviations
• Capitalization
• Number Usage
• Misused words phrases
• Plurals Possessives
• Punctuation
• Proofreaders Marks
• Spelling
• Word Division

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Q A

• Questions?
• Comments?
• Concerns?