Best Help Desk Software In 2021 Latest Quadrant Ranking Released by 360Quadrants

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Best Help Desk Software In 2021 - Latest
Quadrant Ranking Released by 360Quadrants
Help Desk Software refers to the computer system
used for logging customer queries and organizing
and resolving them. Customers can raise tickets
for their queries for resolving them. The help
desk software benefits companies in various ways
as it has provides quick turnovers on any
technical issues, which enhances client
satisfaction and retention. The software also
helps in increasing the revenue and productivity
of the organization. The major purpose of the
help desk software is the centralized platform
for customers and company for answering queries,
troubleshooting problems and facilitating
solutions. 360Quadrants has chosen a few of the
Best Help Desk Software providers in the market.
This assessment helps buyers know more about
help desk software and make the most suitable
alternative based on their software needs. All
the help desk software providers in this
evaluation have been evaluated against their
products offered and business strategies and were
placed on a quadrant, which is updated
quarterly. 360Quadrants also offers a SWOT
analysis and helps these software providers
identify new opportunities and areas of
development. Help Desk Software Companies
Quadrant Positioning 360Quadrants has
assessed70software vendors that offer help desk
software, out of which 30 were placed on a
quadrant under the categories Visionary Leaders,
Innovators, Dynamic Differentiators, and
Emerging Leaders. Zendesk Support, Zoho Desk,
LiveChat, Freshdesk, Salesforce Service Cloud
Help Desk Software, Intercom Help Desk, LogMeIn
Rescue, Helpshift, Hiver, and Dixa have been
identified as Visionary Leaders in the Help Desk
Software market. Salesforce Essentials, Oracle
Service Cloud, and Kayako have been recognized as
the Innovators in the Help Desk Software
market. osTicket, Agile CRM Help Desk Software,
Issuetrak, GrooveHQ, Boomtown, Apptivo, and
Thulium have been positioned as the Emerging
Companies in the Help Desk Software
market. HappyFox, Gladly, LiveZilla, OTRS,
Gmelius, Teamwork Desk, HelpCrunch, LiveHelpNow,
Deskpro, and Vision Helpdesk have been
identified as Dynamic Differentiators in the Help
Desk Software market.

• Top Vendors of Help Desk Software includes
• Zendesk Support Zendesk Support is one of the
  best help desk software solution that is designed
  to fit various needs and resolve various
  problems at the workplace. Zendesk is a cloud
  based software that is used for improving client
  and customer communication.
• Freshdesk Freshdesk is a cloud-based customer
  service helpdesk software that provides a single
  platform to handle conversations with every
  customer. Freshdesk enables users to automate
  workflows, provide self-service, manage SLAs, and
  measure metrics.

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• Zoho Desk Zoho Desk is a customer service
  platform that helps companies to offer a great
  customer support experience. Zoho Desk extracts
  all customer interactions across multiple
  channels into a single and clean interface.
• Intercom Intercom is a modern business
  messaging solution that provides a more personal
  experience for a customers entire lifecycle.
  Intercom enables users to communicate personally
  with every single customer and handle the tasks
  related to customer acquisition, engagement, and
  retention.
• LiveChat LiveChat is a premium live chat and
  help desk software for business websites. It is
  specifically designed to deliver amazing customer
  services to improve customer satisfaction and
  increase online sales results.
• HubSpot Service Hub HubSpot Service Hub is a
  help desk customer service management software
  that enables users to track customer requests and
  makes it easy to manage and connect with
  customers. HubSpot Service Hub includes Marketing
  Hub, Sales Hub, Service Hub, free CRM tools to
  finding solutions for customers.
• Salesforce Service Cloud Salesforce Service
  Cloud is a CRM platform, built on a SaaS model
  that allows companies to manage all customer
  information and service applications. This
  platform provides a 360-degree view of customers
  enabling organizations to offer smarter and more
  personalized services.
• LiveAgent LiveAgent is a cloud-based
  fully-featured help desk software that provides
  better customer service across all communication
  channels such as email, chat, social media and
  phone. It is an omnichannel help desk system,
  available through an online browser, plugins, and
  mobile applications to operate from anywhere at
  anytime.
• Other vendors of Help Desk Software are Crossover,
  Issuetrak, Webkul, SalesAutoPilot, Requestor,
  Vision Helpdesk, Teamdynamix, NTG Clarity
  Networks, Hund, Trouble Ticket Software,
  Enchant, Grexit, Talkative, Boomtown, Otrs,
  Gorgias, One-to-one service.com, Thulium,
  SupportSystem, Gladly, HappyFox Inc, Supportbee
  and Gmelius SA.
• Essential Features of a Helpdesk
• Helpdesk software system can manage incoming
  tickets by automatically tagging, categorizing
  and assigning tickets from multiple sources into
  one place.
• Helpdesk software will help internal staff to
  cooperate with other teams by increasing
  visibility between them. The software can keep
  the customer responses and priorities ahead of
  the team on the same page so that the staff can
  just focus on supporting customers.
• It is a customer portal that has a customizable
  and customer-facing interface to enroll tickets
  and communicate with representatives.
• Helpdesk software provides an automatic and
  standard response to a customer when they first
  inquire.