Citizen

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• Citizen

Leadership
Institute
Gulf Coast Community College Panama City,
Florida Made possible with funding by the W.K.
Kellogg Foundation, a private,
grant-making organization created to
help people help themselves
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Citizen Leadership...
The Wave of the Future!
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American Democracy Problems and Solutions

• The Vision of the Founding Fathers

• Alexis de Tocqueville Democracy in America

• The New Millenium Challenges
• Apathy
• Lack of Confidence
• No Public Voice
• Lack of Skills
• Distrust
• Sense of Helplessness
• Politics as Usual?

• The Work of the Kettering Foundation

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The Response of Community CollegesCitizen
Leadership EducationIntroducing the Citizen
Leadership Training Program
The Overall Goal Community Renewal
The ability of diverse people to collaborate to
resolve conflict, accept responsibility for the
direction of the community, reach consensus about
community problems and solutions, creatively
solve problems on behalf of the common good, and
restore hope for the future.
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The Essence of Citizen Leadership Learning

• Citizen leadership learning for community renewal
  demands education for democratic participation,
  with a focus on the individual and the outcomes
  expected from citizen participation

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Citizen Leadership Training...

• is driven by the individual
• is problem-centered
• is a process
• influenced by context and history
• that functions inductively
• grounded in trust
• that moves the individual from incidental
  reactions to personal mastery and expertise, to
  empowerment of others
• that balances structured learning with active,
  self-generated learning
• that enhances foundational knowledge,
  interpersonal effectiveness, and resources
  utilization practices

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Citizen Leadership Training...

• the foundation of which is deliberation and
  creation of a public
• that entails both conflict and consensus
• that demands relentless, precise execution of new
  paradigm
• that avoids arbitrary, purposeless, or
  destructive change
• propels the individual through distinct
  developmental stages to ACTION

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Public resolution of conflict within a basic
consensus is the definition of politics. Citing
PlatoPolitics begins, not in governing, but in
those difficult choices the public about the
purpose and directions of communities
Dr. David Matthews President, Kettering
Foundation and former Secretary of Health,
Education, and Welfare (President Carter)
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Neighborhoods, Towns, and Cities Struggle with
Serious Problems

• an economy that seems to be increasing gaps
  between haves and have nots
• poverty, homelessness, illiteracy
• increasing crime
• environmental pollution
• deteriorating infrastructures
• a vulnerable health care system
• challenges of global competition
• and questions about Americas role as
  international policeman

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Among the most important itemson the nations
twenty-first century agendais the need to renew
and rebuildthe concept of communityin which
people are empoweredand provided the
opportunityto develop their innate leadership
abilitieswithin their own surroundings
Edgar J. Boone, North Carolina State University
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Cornerstone(one who serves as the foundation
one who recognizes personal community resources)

• Affirms the potential for leadership within all
  citizens, the premise that community leaders
  begin as ordinary citizens
• recognizes that the community must lead itself
• demonstrates self-reflection--discovering,
  identifying, nurturing, and sustaining
• acknowledges that the transforming aspect of
  citizen leadership may alter the personal life of
  the citizen leader
• determines and reflects community will
• recognizes resources represented by others
• distinguishes between formal authority and
  leadership
• works constructively with all people
• recognizes that human responses to life are
  inherently diverse and that conflict results from
  this diversity of responses

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Cornerstone

• Distinguishes between formal authority and
  leadership
• works constructively with all people
• recognizes that human responses to life are
  inherently diverse and that conflict results from
  this diversity with all people
• affirms the relationship between politics and
  public choice making
• facilitates the sharing of power
• acknowledges that development is lifelong

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Collaborator(one who works jointly with others)

• Acknowledges that complex problems demand complex
  approaches to solutions
• acts to influence others in a positive fashion
  with or without formal authority
• behaves in other-centered manner
• fosters decision-making for the welfare of the
  group without sacrificing the rights of the
  individual
• engages others in efforts to reach high levels of
  human awareness regarding relationships
• promotes decision-making processes which involve
  those affected by problems being addressed
• recognizes that community renewal requires
  collective judgment and incorporates perspectives
  and concerns of all citizens

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Collaborator

• Demonstrates and promotes creativity in problem
  solving
• influences groups as well as performs in concert
  with groups
• acknowledges that every social problem may result
  in both desirable and undesirable consequences
  and may generate conflicts between desirable
  outcomes
• formulates solution options and predicts
  consequences of those options
• discourages the expectation of perfection from
  leaders so that the potential to create synergy
  among citizens is not distorted

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Catalyst(one who provokes significant change)

• takes action
• assesses his/her own problems, determines what
  can and cannot be tolerated, and takes a stand
• facilitates organized action to sustain
  well-being or improve conditions
• asserts social responsibility for the human
  condition, holding the political, economic, and
  social system accountable for whom it does and
  does not serve
• builds bridges between experimentation and
  adaptation
• acknowledges risks associated with leading others
  to solutions that may be more characterized by
  rightness than by general popularity

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Collaborator

• Defines empowerment as alerting others to their
  own capacities
• exhibits decisiveness and courage as a change
  agent
• recognizes that community problem solving demands
  that all citizens become stakeholders, goals
  cannot just be the purview of the leader
• demonstrates civic knowledge
• facilitates the mobilization of resources to
  solve the problem

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Communicator(one who conveys by clear sign one
who causes information to be effectively passed
from one person to another

• Recognizes that communication is central to
  conflict resolution
• exhibits ease in applying various forms and
  patterns of communication so that information
  flows and dialogue occurs in a meaningful,
  constructive way
• prompts the asking of appropriate questions
• demonstrates and facilitates the articulation of
  shared and reflective judgment and community will
• exhibits openness, clarity of thought,
  positiveness, support, empathy, respect,
  nonpartisanship, and equality
• conveys trustworthiness, integrity, and
  compassion as a human being

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Philosophy of the Citizen Leadership Institute

• Citizen leaders exist in all communities.
• Most leaders are made only few were born as
  leaders
• Educational background, socioeconomic status, and
  other similar characteristics are irrelevant in
  the development of citizen leaders
• Individuals recognize and accept responsibility
  for active participation in problem-solving at
  the community, state, and national levels

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Basic Definitions

• Community
• Any group of people who share something in
  common
• Citizen
• Any member of that group

Core Tasks of Citizen Leaders

• Define public problems
• Engage in constructive public discourse
• Construct creative solutions
• Anticipate consequences of possible solutions

• Resolve conflict
• Practice making informed choices
• Reach consensus
• Develop a plan for action
• Take action on behalf of the common good

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The Community PuzzleCommunity Colleges and
Citizen Leadership Training as the Missing Link
The Public
Civic Organ.
Schools
Government
CLTP
Media
Business
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The CLTP and Community Colleges
Community Development
Responsible Citizens
Colleges as Catalysts
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Impact of Citizen Leadership Training
Revised Role of Higher Education
Renewed Emphasis on Civic Education
Citizen Leadership Training Program
Civic Skills (Communicator, Cornerstone)
Action Plan (Collaborator)
Action (Catalyst)
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Stages of Citizen Leadership Development
Stage One Awareness
Stage Two Transformation
Stage Three Commitment
Stage Four Action
More...
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Stages of Citizen Leadership Development, cont.
Stage Five Renewal
Stage Six Facilitation
Stages guarantee effective, thorough,
step-by-step development of citizen leadership
skills
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Target Markets
Women
Minorities
Education
Senior Citizens
Civic/Social
Youth
Workforce
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The Citizen Leadership Training
ProgramReplication in Florida
The Replication Model
Citizen Leadership Institute
Four Lead Institutions
Remaining 23 Florida Community Colleges
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Citizen Leadership Training Program
DeliveryReplication Efforts
Years 1-4 Florida
Years 5-6 National
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Leadership in Action
The Citizen Leadership Institute Gulf Coast
Community College 5230 West U.S. Highway
98 Panama City, FL 32401 http//www.gc.cc.fl.us/le
ader/leadhome.htm
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Citizen Leadership Training Program
DeliveryInstructional Model

• Conceptual Causal Model

Civic Skills (Communicator, Cornerstone)
Citizen Leadership Training Program
Action Plan (Collaborator)
Action (Catalyst)
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Structure of Programs
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The Curriculum...

• is designed to prompt constructive, proactive
  problem-solving and community renewal
• ...targets cultivation of specific dispositions
  and skills characteristic of citizen leaders
• ...may be flexibly, cost-effectively delivered
  and adapted to meet needs of any group
• produces positive results

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What is a Citizen Leader? The Four Cs of Citizen
Leadership
Cornerstone
Collaborator
Communicator
Catalyst
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The Four Cs of Citizen Leadership

• Cornerstone
• One who serves as the foundation
• Communicator
• One who conveys by clear signs
• Collaborator
• One who works jointly with others
• Catalyst
• One who provokes significant change

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Developmental Stages

• 1. Awareness
• Foundation for the development of citizen leaders
• Recognition of capacity of citizens to solve
  their own problems
• Discovery and characterization of self with
  regard to self-esteem, values, personal power,
  and leadership styles
• Assessment of personal strengths and weaknesses
• 2. Transformation
• Acquisition of knowledge and skills required for
  problem solving and community building
• First steps of transformation from passive
  observer to active citizen leader

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Developmental Stages

• 3. Commitment
• Conscious commitment to citizen leadership
  philosophy, principles, and practices
• Recognition that innovation and risk-taking,
  combined with common sense, are necessary
  ingredients in growth process
• 4. Action
• Learning of practical applications of the first
  three stages
• Application of theoretical knowledge in concrete,
  real-life situation
• Stages 1-4 comprise the 30-hour core of the
  Training Program.

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Developmental Stages

• 5. Renewal (optional)
• Ongoing training in citizen leadership
• Search for opportunities to reinforce learning
  acquired during the first four stages
• 6. Facilitator (optional)
• Preparation to function as facilitator of
  development of other citizens

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The Citizen Leadership Training ProgramI. Core
Core Part I--Awareness and Transformation (15
hours) Awareness (Stage 1, 3 hours) Learning
about Self and Others (Cornerstone, 1
hour) Affirming Citizen Leadership Potential
(Cornerstone, 1 hour) Distinguishing Citizen
Leadership Style (Cornerstone, 1 hour)
Transformation (Stage 2, 12 hours) Appreciating
Diversity and Communicating (Communicator and
Cornerstone, 6 hours) Building and
Effective Team (Communicator, 3 hours) Promoting
a Healthy Community (Cornerstone, 2
hours) Understanding Policy Making (Cornerstone,
1 hour)
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Core Part II--Commitment and Action (15
hours) Commitment (Stage 3, 12 hours) Framing
Problems (Collaborator, 4 hours) Deliberating
and Solving Problems (Collaborator, 4
hours) Negotiating with and Persuading Others
(Communicator, 1.5 hours) Handling Controversy
(Collaborator, .5 hours) Resolving Conflict and
Building Consensus (Collaborator, 2 hours)
Action (Stage 4, 3 hours) Effecting Change
(Catalyst, 1 hour) Making Plans and Taking
Action (Catalyst, 2 hours)
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II. Optional Stages
Renewal (Stage 5) Understanding Your Attitude
and Behavior (Cornerstone) Engaging in
Introspection and Self-Talk (Cornerstone) Embraci
ng Diversity (Cornerstone) Networking and
Assessing in Diversity (Cornerstone) Managing
Emotional Disruptions (Communicator) Developing
Skills as a Moderator (Communicator) Framing
Problems, Level II (Collaborator) Thinking
Critically and Solving Problems Creatively
(Collaborator) Making Rational Decisions
(Collaborator) Facilitating Collaboration
(Collaborator) Functioning Effectively in a
Cross-Cultural Society (Collaborator) Enhancing
Teams and Building Community Coalitions
(Collaborator) Visioning (Catalyst)
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Renewal (Stage 5, continued) Enhancing
Facilitation Skills (Catalyst) Organizing a
Community Forum (Catalyst) Getting and Sharing
Power (Catalyst) Managing Change and Uncertainty
(Catalyst) Making Transitions and Moving Forward
(Catalyst) Building, Sustaining, and Mobilizing
Resources (Catalyst) Replicating Successful
Collaborative Community Efforts (Catalyst)
Facilitation (Stage 6) Workshop designed to help
participants make the transition to module
facilitator
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Training Trainers for Citizen LeadershipTraining
Program Delivery
CREDIT General Public
CREDIT Target Groups
NON-CREDIT Target Groups
NON-CREDIT General Public
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Delivery Options

• 1. Credit Course
• One-hour credit course
• Two-hour credit course
• 2. Non-Credit Course
• One course (30 clock hours)
• Breakup of curriculum into as many as fourteen
  separate courses
• 3. Infusion into Existing Credit
  Courses/Training Programs

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CLTP Evaluation Tools

• 1. The Before and After Design
• 2. Follow-up Study (Mail Survey)
• 3. Follow-up Personal Interview
• 4. Results

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Program Evaluation
Pre-Test
Curriculum
Post-Test
Follow-Up
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CLI Training Services Available to Other Colleges

• 1. Adaptation of the Citizen Leadership
  Training Program
• Four to six-hour workshop designed to prepare an
  organization for adaptation of the CLTP to its
  unique needs and for subsequent program delivery
• 2. Training Trainers for Citizen Leadership
  Training Program Delivery
• Six-hour workshop designed to certify trainers
  both for delivery of the CLTP and for training
  CLTP module facilitators
• 3. Both 1 and 2
• 4. Citizen Leadership Training Program (CLTP)
• Full 30-hour program per the curriculum guide

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Training Offered, continued

• 5. Moderating Forums
• Fifteen-hour workshop based on the Kettering
  Foundations NIF format and designed to prepare
  individuals/groups to host and moderate public
  forums
• 6. Problem Framing
• Six-hour workshop based on the Kettering
  Foundations format and designed to prepare a
  group to frame a problem/issue for discourse and
  deliberation, typically by way of forums or town
  meetings
• 7. Both 5 and 6

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Training Offered, continued

• 8. On-site Consultation and Technical Assistance
• Tailored to meet needs/requests
• 9. Materials Available
• Word-for-word modules for each content area in
  curriculum
• Adaptation Handbook

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Evaluation Framework The Kirkpatrick Approach
Four Levels of Evaluation
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Building Skills Among ParticipantsPercentage of
participants indicating most significant
improvement in skills by program component
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Facilitator Tips 10 Questions

• 1. How do facilitators differ from
  teachers/instructors?
• 2. Why did you enjoy some workshops you attended
  in the past? Why not?
• 3. How do you prepare yourself for facilitating?
• 4. When preparing to facilitate the Training
  Program, what are some of the things you should
  keep in mind?
• 5. Should a facilitator determine and explain
  some ground rules for participants?

• 6. What can a facilitator do to keep
  participants on track?
• 7. When should a facilitator intervene or enter
  the conversation?
• 8. What can a facilitator do to make sure
  participants understand what is discussed?
• 9. How can a facilitator deal with
  difficult/disruptive participants?
• 10. How does a good facilitator close a workshop
  or discussion session?

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Contacts
Citizen Leadership Institute Division of Lifelong
Learning Gulf Coast Community College 5230 West
U.S. Highway 98 Panama City, FL
32401 www.gc.cc.fl.us/leader/leadhome.htm Fax
[phone]

• Pamela L. Whitelock
• Dean, Division of Lifelong
• Learning
• [phone]
• pwhitelock_at_ccmail.gc.cc.fl.us

Lynn Gager Coordinator, Public and Community
Services [phone] lgager_at_ccmail.gc.cc.fl.us
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Questions
Comments
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What Can Citizens Accomplish?
Only the Sky is the Limit!
Whether you think you can, or think you
cant-- you are right Henry Ford
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Who built the pyramids? Not the kings, not the
generals, not the nobles. Ordinary masons and
laborers built the pyramids!
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Citizen Leadership is not a mystery but a skill
that is built brick by brick
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Most of those seeking to develop young potential
leaders have in mind one ideal model that is
inevitably constricting. We should give young
people a sense of the many kinds of leaders and
styles of leadership, and encourage them to move
toward those models that are right for them John
Gardner
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Citizen Leaders pass on their skills to others.
They are true communicators and collaborators.
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Strong Citizen Leaders have deep roots in their
community that allow them to stand tall and serve
as examples for others to follow.
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The CLI is the Recipient of the Following Awards
1. Florida 2. National