Key Factors

1
Key Factors

• in
• Group Development

2
Key Factors

• Commitment Group members see themselves as
  belonging to a group rather than individuals who
  operate autonomously.
• Trust Group members have faith in each other to
  honor their commitments, maintain confidences,
  support each other, and generally behave in a
  consistent and predictably acceptable fashion.

3
Key Factors

• Purpose The group understands how it fits into
  the overall business of the organization. Group
  members know their roles, feel a sense of
  ownership, and can see how they make a
  difference.
• Communication Communication refers to the style
  and extent of interactions among/between members
  and those outside the team as well as the way
  members handle conflict, decision making, and day
  to day interactions.

4
Key Factors

• Involvement Everyone has a role in the group.
  Despite differences, members must feel a sense of
  partnership with each other. Contributions are
  respected and solicited, and a real consensus is
  established before committing the team to action.
• Process Orientation Once a group has a clear
  purpose, it must have a process or mean to get
  there. The process should include problem-solving
  tools, planning techniques, regular meetings,
  meeting agendas, and minutes, and accepted ways
  of dealing with problems.

5
Stages of Team GrowthForming

• Feelings
• Excitement, anticipation
• Pride in being chosen
• Tentative attachment
• Suspicion, fear, anxiety about job ahead

• Behaviors
• Attempts to define task
• Attempts to determine acceptable team behavior
• Decisions on what is needed
• Abstract discussions of concepts and issues
• Discussions of problems not necessarily relevant
  to the task
• Complaints about organization

6
Stages of Team GrowthStorming

• Feelings
• Resistance to tasks and methods of work
• Sharp fluctuations in attitude about teams
  chance for success

• Behaviors
• Defensiveness and competition
• Questioning the wisdom of those who selected
  project and team
• Establish unrealistic goals
• Concerns regarding excessive work
• Creation of pecking order leading to tension
  and jealousy

7
Stages of Team GrowthNorming

• Feelings
• Sense of team cohesion
• Acceptance of membership in the team
• Relief that everything will work out

• Behaviors
• Attempt to achieve harmony by avoiding conflict
• More friendliness, confiding in each other
• New ability to express criticism constructively
• Establishing and maintaining team ground-rules
  and boundaries

8
Stages of Team GrowthPerforming

• Feelings
• Insights into personal and group processes
• Satisfaction at teams progress
• Close attachment to team

• Behaviors
• Constructive self change
• Ability to prevent or work through group problems

9
Processes Systems

• Textbook Adoption

10
What is a Process?

• SIPOC
• Suppliers
• Inputs
• Process Steps
• Outputs
• Customers
• Diagram on page 4-4 4-5

11
Thinking Processes!!

• Profound change that occurs when you begin to see
  tasks as a related serious of activities.
• Common understanding of what jobs are and how
  they are linked.
• Improves effectiveness by asking such questions
  as
• What is the purpose of this process?
• What do we have coming into the process?
• What must we do to get from one step to the next?
• Which steps are unneccesary?
• Where do we run into problems?

12
What is a System?

• A group of related processes
• Organizations are systems designed to serve
  customers.
• Campus example (teaching class)
• List the processes that have to happen before
  first day of class

13
Process Management

• Operational Definitions

14
What Is an Operational Definition?
A definition that gives communicable meaning to a
concept by specifying how the concept is measured
and applied within a particular set of
circumstances. A precise definition that tells
how to get a numerical value for the
characteristic you are trying to measure.
15
Why Should a Team Use Operational Definitions?

• Put a workable definition to everyday
  terminology
• Eliminate misunderstandings
• Aid in data collection

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Elements of anOperational Definition

• Criterion Standard against which to evaluate
  results of the test
• Test Procedure for measuring a characteristic
• Decision Determination whether test results
  show the characteristic meets the criterion.

17
Developing anOperational Definition

• We want a 50 wool blanket.

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Is this what we want?

Cotton
Wool
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How would we write a clearer definition?

• Criteria - Wool fibers evenly distributed
  comprise half the blankets weight.
• Test - Analysis of samples measures
  distribution proportion of fibers.
• Decision - Wool fibers evenly distributed
  comprise half the weight. Blanket is 50 wool.

20
Developing anOperational Definition

• Decision ______________________
• _______________________________
• Test __________________________
• _______________________________
• Criterion ______________________
• _______________________________
• ____________________

21
Operational DefinitionExercise 1

•  
• An auto body shop manager was conducting a
  training session on preparing a metallic surface
  for painting, stressing the requirement that the
  surface must be rust-free. Operationally define
  the term rust-free.
• Criterion
• Test
• Decision

22
Operational DefinitionExercise 2

•  
• A quality improvement team at a medical clinic
  pharmacy was attempting to improve its process by
  making prescription service as fast as possible.
  Operationally define the term fast in this
  context.
• Criterion
• Test
• Decision

23
Text Book Adoption Process

• What is the process?
• Everyone is involved in one or more parts of
  process
• Homework assignment
• What is your part in the process?
• SIPOC
• Describe, either words or diagrams or both
• Do we need Operational Definitions?
• Next week we will create a flow chart