New Challenges for Quality

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• New Challenges for Quality
• An Endless Journey
• By
• Hakan Kilitcioglu
• 15th Quality Congress

2
Scope

• Start of Quality Efforts in Turkey 1980s
• The Players in Quality Arena
• KalDer founded - 1991
• Highly Visible Period of Quality Efforts,
  1990-2000
• Consolidation of Quality Efforts, Excellence
  Movement
• Changing Trends in Quality and Excellence
• International Success Stories
• Changing Roles and Future Perspective

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Developments in Quality1980 - 2000

• Overall
• Popularity of Management Systems (ISO 9000, ...)
• Many Quality Initiatives in Large Corporations
• Launch and popularity of the Quality Awards
• Certification companies foster
• More emphasize on Human resources and new
  techniques
• Turkey
• Consultant companies dominate ISO 9000 process
• Quality infrastructure getting better with
  customs union and EU accession
• National Quality Congress and National Quality
  Award launched in 1992
• KalDer launches the National Quality Movement

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Developments in Quality1980 - 2000

• The emphasize on human resources and new
  techniques
• The importance of Human Resources increases
• Lean Management
• Balanced Scorecard
• Hoshin Planning Policy Deployment
• Quality Improvement Teams / Quality Circles
• TPM
• Six Sigma
• ...
• Increase in International Cooperation
• International Academy for Quality
• EFQM
• Asia-Pacific Quality Organisation
• Middle East Quality Association
• Bilateral Partnerships

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Changing Trends in Quality and Excellence

• Quality as a hygiene factor
• Shop floor quality driven by middle management
• Top management interest on new intiatives with
  less coordination on the quality side
• QCD now became a fact of life
• Search for a new way / method for dealing with
  the enormous speed of change
• Holystic view of management

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Changing Trends in Quality and Excellence - 2

• Public Perceptions of
• Quality
• Quality Professionals
• Management System Certificates
• Quality Awards
• Systems Approach

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Key Forces

• As defined by ASQ
• Globalization
• Innovation / Creativity / Change
• Outsourcing
• Consumer Sophistication
• Value Creation
• Changes in Quality

• Some emphasize points
• Cooperation / Partnership / networking
• Differentiation
• Social Responsibility

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Impact on

• Quality professionals
• Organizations and the Quality field
• KalDer, Turkish Society for Quality

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Quality professionals

• Think out of the box
• Integration of new skills
• Increase the holystic / strategic view
• Integrator, consultant, change agent
• More international understanding
• Keep the basic thinking
• Keep it simple

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Quality professionals

• Understand different professions, rotate
  positions
• Be the best communicator
• Be the CEO consultant
• Be the CEO
• Promote quality
• Dont wait
• Begin with the change process immediately
• Act now!

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Organisations and the quality field

• More involvement with the corporations and public
  services
• Use of regional and global partnerships
• Increase global offerings of services
• Need for global products, implemented with local
  differentiation
• Develop member base
• Never lower the standards!

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Organisations and the quality field

• Promote the Quality profession
• Management of voluntary participation
• Perception of the Mission
• Management of Prestige (Perception)
• Identification with Social projects
• Be a reference organisation
• For companies, government and public
• Be part of the Top Management agenda

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KalDer - Turkish Society for Quality

• Founded in 1991 by representatives of prominent
  Turkish Industrialists Groups, mainly to
  coordinate quality efforts and promote Quality
  Management
• KalDer is an independent, non-profit
  organization,
• To provide an environment where experts from
  different companies can share and disseminate
  quality knowledge through a voluntary
  organization
• Established partnership with TUSIAD in running
  the National Quality Congress and Award
• KalDer has been managing the National Quality
  Award process based on the criteria of EFQM
  Excellence Model  since 1992.

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KalDer Mission

• To motivate and prepare an appropriate
  environment for all organizations public, private
  and non-profit, in which these organizations can
  reach world-class quality level and increase
  their competitiveness.

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KalDer Products Services
Organizational support
Member/ Network services
TQM Promotion Awareness Raising
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KalDer - Turkish Society for Quality

• Local deployment, branch offices
• Top management drive
• Board consists of Businessmen and CEOs
• Quality management drive
• Executive Committee
• Wide network of volunteers and members for
  implementation
• Partnership with business organisations (NGOs)
• Keep the high image

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Activities

• Training
• 38 programs, 4000 students/year
• Benchmarking
• Excellence One, consortium benchmarking, DBase
• Publications
• Monthly magazine
• 31 books
• Communities of Interest
• 20 ea.team, 150members
• National Quality Congress
• National Quality Award
• NGO as a separate category since 2002

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Activities

• Symposiums Conferences
• Three annual conferences of branches, thematic
  symposiums
• Quality Circles, HR, Strategic Planning, ...
• TCSI
• Turkish Customer Satisfaction Index
• Assessment Center
• External Assessments based on EEM, Technology
  Assessment, Innovation Assessment, Process Survey
  Tools, EFQM Frameworks
• Development Center, Quality Leadership Academy

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Partnerships

• TUSIAD
• EFQM, National Partner Organization
• ASQ, World Partner
• MEQA, Middle East Quality Association
• CforC, Innovation
• Many Turkish Institutions

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National Quality Movement
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Search Conference/Perspective for the Future

• KalDer as the intellectual leader
• Academic board
• At the forefront of management best practices
• EFQM/MEQA/ASQ network
• KalDer as a meta-referrant organisation
• Not the sole leader of Quality movement, but
  influencer of parallel movements

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Last Words...

• Quality
• Like 3000 years ago Q will change the world
• Will be differentiator in the future also
• Is never a fashion
• ... Professionals
• It is your time, go ahead
• ... Organisations
• Innovate and integrate
• Increase the image

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Thank You !Tesekkür Ederim !