Front

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Front
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Virginia Department of Health InterpreTalk User
Training
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InterpreTalk

• Over-the-phone interpreting
• Available 24/7/365
• 212 languages as of 8/07
• Customizable information
• Real-time call reporting

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The Call Process

• Step 1 Dial Dedicated Toll-Free Number
• 866.437.4610
• Step 2 Our automated system will collect your
  access codes
• Thank you for calling InterpreTalk. Please
  enter your 3-digit access code.
• This number is validated against a predetermined
  list. If the number is invalid, the caller will
  be prompted one more time. If the number is
  invalid a second time, the call will terminate
• Step 3 Please enter your 3-digit cost code
• If less than 3 digits are entered, the recording
  will declare the number is invalid as above
• Step 4 Please enter your 3-digit FIPS code.
• This will also be validated. Incorrect numbers
  dialed will have the option to try again. A
  second incorrect entry ends the call

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The Call Process

• Step 5 The Coordinator
• Once the correct numbers have been collected, you
  will be routed to a Coordinator, who will ask for
  a PSD code (this will be either 1 or 2 letters),
  and the language requested
• You will then be placed on hold while an
  interpreter is connected. The interpretation then
  begins
• If you mistype any of the codes, you may do 1 of
  3 things
• Hang up and redial the number, entering the
  correct codes,
• Intentionally enter a code that is invalid (less
  than 3 digits) to try again, or
• Inform the Coordinator before an interpreter is
  connected, and give the correct information. Our
  accounting can change the codes retroactively

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The Interpretation

• Once the interpreter has been connected, the
  Coordinator will introduce the interpreter by ID
  number
• 6-digit code, unique to each interpreter
• Used if you have a preference for an interpreter
• Can request that interpreter for future projects
• Also identifies the interpreter should a
  complaint arise
• Interpreter may also give their first name, but
  for security reasons, they are not allowed to
  give their last name

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On the Phone with an Interpreter Useful Tips

• Speak to the non-or-limited English speaker (LEP)
  directly, as if you understand each other
• Example What is your question for VDH? instead
  of, Ask him what his question is for VDH.
• This helps to eliminate confusion
• The interpreter will interpret everything that is
  said (this includes offensive language and
  swearing)
• Speak in short phrases, and pause. This gives
  the interpreter a cue to speak, and ensures that
  what is said is accurate
• The LEP might not follow this rule, and may give
  very long-winded answers in this case, the
  interpreter might ask for permission to ask the
  caller to speak in shorter phrases

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On the Phone with an Interpreter

• When you are finished the call
• Signal the end of the conversation
• Dismiss the interpreter
• Hang up the phone
• Your time is automatically recorded in our system
  for billing

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Optional 3rd Party Calling

• Used for
• Single-line phones that do not have speakerphone
  (or when, due to privacy concerns, speakerphone
  cannot be used)
• Phones that do not have the ability to conference
  calls
• When you need more people on the phone than you
  have lines for
• If you need additional dial-outs
• Inform the Coordinator that you need a dial-out
  during the intake process
• The Coordinator will then ask for the number to
  dial out, and then connect the interpreter
• After introducing the interpreter, the
  Coordinator will dial the additional parties and
  conference them
• If the Coordinator is unable to reach the party,
  he or she will ask for an alternate number to try

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Translation Localization

• Joe Bayerl
• Manager, TL Department

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Agenda

• Services and Media
• Key Terms
• Submitting Project Files to LSA
• Overview of the Process
• Upcoming Events

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Services and Media

• Media
• MS Word
• Letters
• Radio Scripts
• Press releases
• InDesign, Illustrator, Quark
• Posters
• Brochures
• Fact Sheets
• Complex Forms
• PowerPoint
• Training and information Presentations
• HTML, PHP, ASP, JS
• Web content

• Services
• Translation
• Graphic Design (DTP)
• Localization

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Services and Media

• Media
• MS Word
• Letters
• Radio Scripts
• Press releases
• InDesign, Illustrator, Quark
• Posters
• Brochures
• Fact Sheets
• Complex Forms
• PowerPoint
• Training and information Presentations
• HTML, PHP, ASP, JS
• Web content

• Services
• Translation
• Graphic Design (DTP)
• Localization

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Services and Media

• Media
• MS Word
• Letters
• Radio Scripts
• Press releases
• InDesign, Illustrator, Quark
• Posters
• Brochures
• Fact Sheets
• Complex Forms
• PowerPoint
• Training and information Presentations
• HTML, PHP, ASP, JS
• Web content

• Services
• Translation
• Graphic Design (DTP)
• Localization

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Services and Media

• Media
• MS Word
• Letters
• Radio Scripts
• Press releases
• InDesign, Illustrator, Quark
• Posters
• Brochures
• Fact Sheets
• Complex Forms
• PowerPoint
• Training and information Presentations
• HTML, PHP, ASP, JS,
• Web content

• Services
• Translation
• Graphic Design (DTP)
• Localization

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Key Terms

• Source Text
• The content you need translated
• Target Text
• The translated document
• Publication Files
• AKA Mechanicals
• Adobe CS, Quark, etc.
• Editable files
• MS Word, HTML, InDesign, Illustrator, some PDFs,
  etc.
• Non-Editable files
• JPEG, TIFF, some PDFs

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Submitting Files to LSA

• Packaging files for Translation
• Type of project determines file type
• Format options in order of preference
• Editable files
• PDFs
• Scanned images
• Faxes
• VDH Intake Form

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Intake Form

• Critical elements of information
• Contact information
• Billing information
• Description of work
• Authorized signature (faxed or electronically
  signed)
• Form available as fillable, saveable PDF
• Completed form may be faxed or emailed

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What then?

• After receiving files and authorization we may
  request
• Estimate review
• Review of proofs
• You may also request to review content prior to
  layout of publications
• We try to make this look and feel easy.

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Upcoming Events

• WorldServer TransPort
• Fielding scheduled for 1 October
• Web interface for translation submissions
• Online tracking of job status
• Download completed jobs from the server
• Initial fielding for Health Emergency
  Translations
• Then Available to all VDH authorized users
• Additional training will be provided

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Questions
Joe Bayerl Translation Localization 215-657-6571
x 126 215-917-8935
Desk Cell