EMOTIONAL INTELLIGENCE AT WORK

1
EMOTIONAL INTELLIGENCE AT WORK

• A book by DR. DALIP SINGH IAS
• (Response Books
• Third Edition 2006)

2
Notification

• This EQ PP Presentation can be used freely for
  Academic purposes.
• We earnestly expect that user to give due credit
  to the author of the EQ AT WORK book-Dr Dalip
  Singh

3
ARE YOU EMOTIONALLY INTELLIGENT?

• OR
• YOU STILL THINK (not feel) THAT IQ MATTERS MORE
  THAN EQ

4
Before we move ahead please note that

• IQ means intelligence quotient
• EQ means emotional quotient
• EI means emotional intelligence
• My website add is www.eqindia.com

5
WHAT ARE EMOTIONS ?

• Happiness, fear, anger, affection, shame,
  disgust, surprise, lust, sadness, elation, love,
  frustration, anxiety, failure, achievement etc.
• The above are the emotions which directly affect
  our day-to-day life. There are TWO dimensions of
  emotions
• Physiological side Emotion is a complex state
  of human mind, involving bodily changes of
  widespread character such as breathing, pounding
  heart, flushed face, sweating palms, pulse rate,
  gland secretions, etc.
• Psychological side, a state of excitement or
  perturbation marked by strong feelings.

6
Emotions And Their Blends

• Anger fury, outrage, resentment, annoyance,
  hostility.
• Love acceptance, friendliness, trust, kindness,
  infatuation.
• Shame guilt, remorse, humiliation, regret.
• Fear anxiety, nervousness, apprehension,
  terror.
• Enjoyment happiness, joy, relief, contentment,
  pleasure.
• Sadness Grief, sorrow, cheerlessness, gloom.
• Surprise Shock, astonishment, amazement wonder.

lll
7
Examples of Use Of Emotions

• She is too sensitive.
• He takes everything too personally.
• He is jealous of his colleagues.
• My boss is always in a hostile mood.
• She does not understand the feelings of others.
• He is always nagging others.
• The HOD blurts things out without thinking of
  others.
• Nobody understands/listens to me.
• The management is way out of touch with
  employees emotions.
• Why does it happen with me only in life.
• I am always nice with the people around me.
• The above statements refer to various emotions
  we experience in our day to day life.

8
What Exactly Is EQ

• Emotional intelligence or Emotional Quotient
  is simply defined as
• knowing what feels good, what feels bad,
• and how to get from bad to good.
• Knowing your emotions and knowing emotion of
  others.
• It refers to emotional management skills which
  provide competency to balance emotions and reason
  so as to maximize
• long term happiness.

9

• Emotional Intelligence is the capacity for
  recognizing our own feelings and those of others,
  for motivating ourselves, and for managing
  emotions well in ourselves and in our
  relationships. Emotional intelligence describes
  abilities distinct from, but complementary to,
  academic intelligence. Daniel Goleman (1998)

10
The Indian Perspective

• Emotional intelligence is the ability of an
  individual to appropriately and successfully
  respond to a vast variety of emotional inputs
  being elicited from inner self and immediate
  environment. Emotional intelligence constitutes
  three psychological dimensions such as emotional
  competency, emotional maturity and emotional
  sensitivity, which motivate an individual to
  recognize truthfully, interpret honestly and
  handle tactfully the dynamics of human
  behaviour. (Dalip Singh 2003)

11
Are we giving EQ education in schools /colleges

• NO. Our educational system gives stress on IQ and
  not on EQ. We are taught History, Hindi, English,
  Geography, Physics, anthropology, Botany,
  Computers, Medicine, Engineering etc.
• We are not TAUGHT how to handle frustration,
  anxieties, stress, failure, depression, burnout,
  inferiority complexes, ego problems
• We are not told to learn how to manage emotions
  i.e. interaction, coordination, Adjustment,
  communication
• We are expected to learn all these from our
  parents, peer group of other role models
• At the later stages of our lives we are told
  to master emotional competencies to be
  successful.

12
IQ v/s EQ(Intelligence Quotient v/s Emotional
Quotient)

• The research shows that IQ can help you to be
  successful to the extent of 20 percent only
  in life. The rest of 80 percent success
  depends on your EQ

20 IQ
80 EQ
13
WHAT IS SUCCESS

• Is it your IQ Exams passed, competitions
  cleared, percentage of marks in schools and
  colleges,academic qualifications etc
• Earning fat salary, top positions in workplace,
  being rich and wealthy, powerful,dominating,
  being influential etc

14
OR SUCCESS IS SOMETHING ELSE

• The word "success" is a relative term
• Living a healthy and happy married life may be an
  indicator of success for some.
• Reaching a top position in carrier may be an
  indicator of success for others
• For some having a satisfying job life or personal
  satisfaction may be an indicator of success
• Only the tangible achievements may not be
  indicators of success in life. Many a times
  non-tangible performance or achievements may be
  termed as successful.

15
GETS YOU
GETS YOU
HIRED
FIRED/PROMOTED
THE PROFESSIONAL SUCCESS
16
What experts say

• Psychologists, Psychiatrists, Management
  consultants and Medical Doctors have been proving
  that there are personal characteristics called
  emotional intelligence which are responsible for
  the ways how we behave, how we feel, how we
  relate to others, how well we do at our jobs, and
  how healthy we are.  

17
Conted..

• Emotional Intelligence tendencies can result in
  being uncomfortable with other people, not being
  happy with your job, not succeeding at your job,
  and even being physically and psychologically
  unhealthy - with stress-related problems, or not
  having satisfactory interpersonal relations 

18
The HEAD
The HEART
EQ
IQ
THE PERSONALITY
19
THE PERSONALITY
Thinking Part
Feeling Part
EQ
20
Characteristics of a High EQ Person

• A time to wait and a time to watch,
• A time to be aggressive and a time to be passive,
• A time to be together and a time to be alone,
• A time to fight and a time to love,
• A time to work and a time to play,
• A time to cry and a time to laugh,
• A time to confront and a time to withdraw,
• A time to speak and a time to be silent,
• A time to be patient and a time to decide.

21
Characteristics of a low EQ Person

• If only I had a different job
• If only I had finished graduation
• If only I had been handsome/beautiful
• If only my spouse had stopped drinking
• If only I had been born rich and famous
• If only I had good contacts
• If only I had better friends
• If only I had married someone else

22
TWO VIEW POINTS ABOUT EQ
23
EMOTIONAL SKILLS MANAGERS SHOULD LEARN

• EMOTIONAL COMPETENCY
• EMOTIONAL MATURITY
• EMOTIONAL SENSITIVITY

24
I. EMOTIONAL COMPETENCY

• Tackling Emotional Upsets
• High Self-esteem
• Handling Egoism
• Handling Inferiority Complex

25
II. EMOTIONAL MATURITY

• Self-Awareness
• Developing Others
• Delaying Gratification
• Adaptability and Flexibility

26
III. EMOTIONAL SENSITIVITY

• Understanding Threshold of
• Emotional Arousal
• Empathy
• Improving Inter-personal Relations
• Communicability of Emotions

27
The Empirical Research

• A study of 80 Ph.D.s
• A study of Insurance Sector
• A study of IAS officers
• A study on stress and burnout
• A study of different professions

28
A study of 80 Ph.D.s by EQ Consortium A
study of 80 Ph.D.s in science who underwent a
battery of personality tests, IQ tests, and
interviews in the 1950s when they were graduate
students at Berkeley. Forty years later,
when they were in their early seventies, they
were tracked down and estimates were made of
their success based on resumes, evaluations by
experts in their own fields, and sources like
American Men and Women of Science. It turned
out that social and emotional abilities were four
times more important than IQ in establishing
professional success and prestige. (EQ
CONSORTIUM)
29
A STUDY OF INSURANCE SECTOR

• In another research it has
• been found that Insurance
• salespersons who were
• optimists
• sold 37 percent more
• insurance policies in
• their first two years
• than did
• pessimists.

30
A STUDY OF IAS OFFICERS

• After studying 60 IAS officers of Assam Cadre it
  was found that 77 of them fall in the category
  of Average EQ.
• Only 15 showed High EQ
• (Prof NK Chadha, Psychology Dept, Delhi
  University)

31
A STUDY OF STRESS AND BURNOUT

• The managers High on EQ were low on burnout
  implying that they can cope up better with
  stress.
• (Prof NK Chadha, Psychology Dept, Delhi
  University)

32
Do different professions require different
Levels of EQ?

• CLUSTER I EXTREMELY HIGH
• Artist, Insurance, Advertisement, Social Work
• CLUSTER IIHIGH
• Teaching, Legal, Tourism, Politics, Business/
  Entrepreneurship, Police
• CLUSTER IIIAVERAGE
• Judiciary, Administration, Information
  Technology, Medicine, Banking, Engineering,
  Accountancy, Nursing
• (DALIP SINGH 2002)

33
SOME MYTHS/FACTS ABOUT EQ

• Being EI does not mean a weak, submissive or
  defensive personality.
• Being highly EI does not not mean being extra
  nice, polite or sugar coating your language
• The females are NOT superior to males in
  expressing/experiences emotions as most of us
  tend to believe incorrectly. In fact, the
  research shows that males are equally emotional
  when compared to females.
• There is no direct evidence to prove that EQ is
  dependent upon heredity.
• However, the environment does seem to influence
  the EQ.

34
Myths..

• Advocating EQ does not mean that we are promoting
  low scorers or average IQ people.
• Having average EQ is not bad or undesirable
• Having high EQ is always welcome.
• We are not negating the IQ. In fact a
  combination of high EQ and high IQ would be a
  most ideal personality. It would be a win win
  situation.

35
CAN EQ BE DEVELOPED?

• YES. You can develop your EQ by upgrading your
  emotional skills. The popular thinking that EQ
  is entirely inherited is incorrect. Emotional
  Intelligence is not fixed at birth. There is no
  emotional intelligence genes as such that we know
  of today. It is something one has learned.

36
Conted..

• Can EQ be developed at any stage/age of personal
  or professional life. The answer is YES. You can
  upgrade your emotional skills at any stage of
  your life. In fact, age and maturity are
  positively correlated with the EQ.
• Same is not true about IQ which is more or less
  static.

37
Can EQ Be Measured?

• YES. Though some critics may argue that
  emotional traits can not be measured accurately
  the psychologists have shown that EI can be
  measured by using standardized scientific tools.

38
THE EQ TEST

• Test developed by Prof NK Chadha Dr Dalip Singh
• The test has 22 real life situations
• It has been standardized on Indian population
• This test has a reliability of 0.94 and validity
  of 0.92.
• The test is available online free of cost at
  www.eqindia.com
• It is being used widely in research and elsewhere.

39

• APPLYING EQ IN BUSINESS ORGANISATIONS
• Customer Service
• Hiring
• Turnover
• Training
• Corporate Culture
• Productivity
• Goal Setting
• Emotional Support
• Leadership

40
CONCLUSION Applying EQ makes you feel
comfortable within your own skin and with people
around you.  You can also understand what makes
you incompatible with certain people or jobs and
learn ways to deal with the emotional
difficulties ease.   You can also understand the
specific feelings that cause you stress and learn
ways to become more at peace. 
41
QUOTES

• Anyone can be angrythat is easy. But to be
  angry with the right person, to the right degree,
  at the right time, for the right purpose, and in
  the right way that is not easy.

42
FOR FURTHER DETAIL PLEASE CONTACT DR DALIP SINGH
AT

• Website www.eqindia.com
• Email dalip9999_at_yahoo.com
• Thanks