MIS 435 Knowledge Management

1
MIS 435Knowledge Management

• Chapter 1
• Introduction

2
Objectives

• Define knowledge management
• Evaluate knowledge managements value proposition
• Define what knowledge management is not
• Identify types of organizations ready for
  knowledge management
• Identify a 10-step road map to KMS implementation

3
What is Knowledge Management?

• First, we need to answer the questions
• What is knowledge?
• Are data, information, and knowledge all the same?

4
Useful Definitions

• Data facts, numbers, or individual entities
  without context or purpose
• Information data that has been transformed and
  may have relevance, limited context, or some
  meaning
• Data endowed with relevance and purpose
• (Peter Drucker)

5
Knowledge

• A fluid mix of experience, values, contextual
  information, and grounded intuition that provides
  an environment and framework for evaluating and
  incorporating new experiences and information
• (Amrit Tiwana)
• The human capacity (potential and actual ability)
  to take effective action in varied and uncertain
  situations
• (Alex Bennet, CIO/CKO US Dept. of Navy)
• Information on which we can take action for and
  advantage

6
Types of Knowledge

• Explicit easily codified characterize by
  clarity and certainty
• Tacit difficult to codify, document, or explain
  characterized by uncertainty and heuristics

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What is Knowledge Management?

• A business strategy, best practice transfer,
  personal learning, customer intelligence,
  intellectual asset management, and innovation
• (Am. Productivity Quality Center)
• An emerging discipline that stresses a
  formalized, integrated approach to managing an
  enterprises intangible information assets. It is
  a coordinated attempt to tap the unrealized
  potential for sharing and reuse that lies in an
  enterprises collective consciousness.
• (Gartner Group)
• Providing the right information to the right
  decision maker at the right time, thus creating
  the right conditions for new knowledge to be
  created.
• (Dow Chemical)

8
What is Knowledge Management? (concluded)

• The management of organizational knowledge for
  creating business value and generating a
  competitive advantage
• (Amrit Tiwana)
• The systematic process of creating, maintaining,
  and nurturing an organization to make best use of
  knowledge to achieve
• Sustainable competitive advantage, or
• Sustainable high performance
• (Alex Bennet, CIO/CKO US Dept. of Navy)

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Knowledge Managements Value Proposition

• Knowledge integration is the engine of economic
  prosperity
• Unpredictable markets necessitate organized
  abandonment
• KM lets you lead change, rather than vice versa
• Cross-industry Complexity
• Avoid repeating mistakes
• Globalization
• Tacit knowledge is mobile
• Knowledge application requires a culture of
  sharing

10
What Knowledge Management is Not

• Not the same as knowledge engineering
• Not totally about digital networks, but is about
  processes
• Not about building a smarter intranet
• Not a one-time investment
• Not about enterprise wide information super
  highways

11
Types of Organizations Ready for Knowledge
Management

• Those that want to keep up (and survive)
• Those that want to lead (movers and shakers)

12
10-Step Road Map to Implementing Knowledge
Management

• Analyze the existing infrastructure
• Align knowledge management and business strategy
• Design the knowledge management infrastructure
• Audit existing knowledge assets and systems
• Design the knowledge management team
• Create the knowledge management blueprint
• Develop the knowledge management system
• Deploy, using results-driven incremental
  methodology
• Manage change, culture, and reward structures
• Evaluate performance, measure ROI, and
  incrementally refine the KMS