Online Consultation

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Online Consultation

• www.regentstreetclinic.co.uk

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How do I book an appointment?
Booking an appointment is quite simple. Please
click Book Online from the header area and
select a day and time that suits you. You will
need to provide your name, date of birth, email
address and phone number. Payment is requested at
the end of the booking resulting in you receiving
a booking confirmation email and link to your
video consultation with your doctor.
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What happens in the online video consultation?
The doctor is likely to ask details of your
history and view the affected area (if deemed
appropriate). Intimate areas are not examined as
part of the video consultation. Based on the
information provided, the doctor will assess or
prescribe you with the required outcome.
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What if I need to see a doctor face to face?
If you would like to be seen face to face, you
are able to be seen by a doctor at any one of the
Regent Street Clinic locations in Nottingham,
Sheffield, Leicester Birmingham. This will give
the peace of mind and continuity of care that you
deserve.
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Are you able to arrange a home visit?
If we need to arrange for a blood test or it is
deemed that a further visit is required, we are
able to arrange for our team to visit you at your
home.
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Which devices can be used for the video call
consultation?
You can use iPhone, iPad, Android Devices, Lap
tops/Desktops and PCs.
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Are my details kept confidential?
Your medical information is not disclosed to
anyone including your own NHS GP without your
consent unless there is a risk to yourself or
others. Details are treated with the upmost
confidentiality as if you were attending a clinic
appointment.
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How do I know if this service is legal?
Regent Street Clinic is regulated by the Care
Quality Commission and all our UK trained doctors
are on the General Medical Council professional
register.
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What will appear on my bank statement?
Regent Street Clinic will be shown on your bank
statement but the details of the appointment are
not disclosed at any time.
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How do I obtain a prescription?
If you are prescribed with a prescription during
the consultation, the doctor will email over the
prescription that you can then obtain from any
pharmacy. The original prescription will be sent
to you via the post as most pharmacies ask to see
an ink signed script.
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Why do you share medical records with my NHS GP?
To ensure continuity of care in the future and
ensure all your records are stored in one place,
we would share significant medical findings with
your NHS GP (if you have one) only with your
consent. If you choose not to then please let the
GP know during your consultation. If you are
being referred for specialist treatment or scans
we may also need to share medical information
then.
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Do I need to de-register from my GP to use Regent
Street Clinic services?
We work alongside your NHS GP and do not advise
you to de-register from them.
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Who will call me?
We have doctors assisted by team of nurses and
phlebotomistsn who will be able to call and
assist you.
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What do I do if I need help after starting my
treatment?
We are available to answer queries on the phone
(0333 455 9070) or via email (enquiries_at_regentstre
etclinic.co.uk) and our team is always happy to
help and readily available to answer any queries
you may have.
www.regentstreetclinic.co.uk
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Contact us
Nottingham 0115 947 5498 Sheffield 0114 358
3930 Leicester 0333 455 9070 Birmingham 0333 455
9070 Email enquiries_at_regentstreetclinic.co.uk W
ebsite https//www.regentstreetclinic.co.uk/
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Thank you
www.regentstreetclinic.co.uk