Your Business Manners Matters by Loretta Di Vita

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Your Business Manners Mattersby Loretta Di Vita

• Presented By
• Aissatou Monthe
• 2/10/05

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Content

• About the author
• Defining business etiquette
• Business etiquette and diplomacy
• Scope of business etiquette
• The business etiquette premise Credibility and
  Trust

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About the Author

• Loretta Di Vita is a consultant in business
  skills development, image and etiquette,
• She is president of Decorum Consultation Inc.
• She writes in Accenti Magazine where this article
  on business manners was taken.

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Defining Business Etiquette

• Business etiquette are the skills that allow
  people to avoid embarrassing situations that
  maybe costly for a company.
• Business etiquette and people skills are
  synonymous.
• Business etiquette are what allow companies to
  carry a business transaction from an idea to a
  deal.

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Business Etiquette and Diplomacy

• Diplomacy may be more suited to define Business
  etiquette.
• Diplomacy better clarifies other factors such as
  communications skills, and good manners and
  behaviors.
• Contrary to some beliefs, education and training
  help in improving diplomatic skills
• The key pre-requisites for learning diplomatic
  skills are
• Awareness
• Willingness
• Motivation

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Scope of Business Etiquette

• Business etiquette is applicable to all business
  environments
• Diner table
• Golf course
• Mailroom
• Boardroom
• Despite what some people think, business
  etiquette is applicable to all business domains
• Sales
• Finance
• Banking
• Engineering

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The Business Etiquette Premise Credibility and
Trust

• Good business etiquette builds credibility and
  trusting relationships with stakeholders
• Building trust and credibility consist of
• Being culturally conscious
• Keeping good manners when interacting with
  stakeholders, even beyond traditional working
  places
• Making sure our behaviors are well judged by our
  most important stakeholders
• Paying attention to ones manners