The American Chamber of Commerce in the Slovak Republic

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The American Chamber of Commerce
in the Slovak Republic
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The American Chamber of Commerce
in the Slovak Republic
Management and Staff Development    American
Chambers of Commerce
KNO Slovensko, Bratislava, Slovak Republic
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Management and Staff Development
Training
Proposal for American Chambers of Commerce
The American Chamber of Commerce
in the Slovak Republic
GOAL
The goal of the proposed training is
to -  -        Improve AmChams management and
staff capabilities in fulfilling critical
responsibilities, specifically in communication,
time management, team work and project
work.   -  -        Support the personal growth
of the participating management and staff members
through knowledge and skill development to
increase the real potential of application
on-the-job.   - -         Build the professional
image and capabilities of AmChams management and
staff members.
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Management and Staff Development
Training
Proposal for American Chambers of Commerce
The American Chamber of Commerce
in the Slovak Republic
TRAINING PROGRAM

• OBJECTIVES
• - To learn about effective facilitation of Amcham
  processes and projects.
• - To identify essential elements of effective
  group work and tools how to achieve it, based on
  own experience.
• - To share ideas and experience among different
  Amcham offices.
• - - To prepare action plan how to implement
  acquired knowledge and skills into own practice.

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Management and Staff Development
Training
Proposal for American Chambers of Commerce
The American Chamber of Commerce
in the Slovak Republic
TRAINING PROGRAM

• CONTENT
• Effective office performance what makes staff
  team work effective limits and starting points.
• Effective processes in practice - time management
  and project management.
• Brainstorming on regional Amcham process
  effectiveness (i.e. membership recruitment,
  fundraising, PR, advocacy, lobbying)
• Conditions of effective team and project work
• Structure
• Procedures and techniques
• Roles
• Behavior / communication
• Emotions

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Management and Staff Development
Training
Proposal for American Chambers of Commerce
The American Chamber of Commerce
in the Slovak Republic
TRAINING PROGRAM

• CONTENT
•  
• Communication and sharing the information as
  elements of effective team work.
• Project management exercises (outdoor
  problem-solving challenges)
• Understanding international cultures in the
  Amcham environment
• Communication effectiveness role plays
• Individual action planning

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Management and Staff Development
Training
Proposal for American Chambers of Commerce
The American Chamber of Commerce
in the Slovak Republic
FORMS AND METHODS
The training program is conducted in an
interactive form, with maximum participants
involvement, and orientation to goals. This
motivates participants to improvement and
measurable advance outputs.   The basic
training content is supplemented by exercises,
practice of model situations, brainstorming,
tests, and questionnaires.   The content
reflects current trends, development in the
area.   After training, every participant will
prepare an individual action plan to implement
the practiced and learned skills directly for
their practice.
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Management and Staff Development
Training
Proposal for American Chambers of Commerce
The American Chamber of Commerce
in the Slovak Republic
FORMS AND METHODS
The following methods are used in
training -  -        Individual and group
work -  -        Practice and role
playing -  -        Reflection -  -       
Self-reflection.   To insure these methods we
use -  -       Psychological and typology
questionnaires and their interpretation -   -     
  Exercises focused on skill practice
-   -       Camcorder and video-feedback.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
MATERIALS
Participants will receive the following
materials -        Complete study manuals
-        Handouts, exercises and results of
individual questionnaires -         Note pads
and pens.   KNO will provide all necessary
didactic aids -          Camcorders, video and
TV -          Flipchart and flipchart papers,
markers.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
LECTURERSREFERENCES
Steven J. Kelly, M.A. CPT   Mr. Kelly has almost
30 years experience working as a manager and
trainer. As a partner with KNO in Central Europe
since 1990, he has worked with a wide variety of
commercial firms and nonprofit agencies. He has
extensive experience in project management,
teambuilding, and cross-cultural business
communications.  As a trainer, consultant and
facilitator he worked for such companies such as
KPMG, Squire Sanders, AIG, Gleeds, ING Bank,
Kimberly Clark, Opel, and the U.S. Peace Corps.
He is one of the leading trainer/consultants in
Slovakia.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
LECTURERSREFERENCES
Martin Jilecek Martin Jilcek has 7 years
experience as the trainer. He specializes at
management and sales skills trainings. As a
trainer he co-operated with such companies as
Agip, American Chamber of Commerce in the Czech
Republic, Citroën, KPMG, Microsoft, Nestle,
Orange (Globtel), Pierre Fabre Medicament,
PricewaterhouseCoopers, Tetra Pak, Total,
Unipetrol and others. Martin Jilecek has also
extensive experience in the project management,
working with various non-governmental
organizations.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
KNO CAPABILITIES
KNO is a leading firm in staff and management
skills and abilities improvement in the Slovak
Republic, conducting service evaluations and
training since 1991. Since its founding in the
United States over 20 years ago, and with 11
years experience in the Slovak Republic, KNO is
able to offer AmChams offices an integrated core
of communication, project and time management
skills development.   All our trainings are
designed to assist AmChams offices to achieve
its goals by helping to develop higher staff
professionalism through improved knowledge and
skills based on time-tested standards and
techniques.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
KNO CAPABILITIES
KNO partners primarily with multinational or
joint venture clients in Slovakia. Our customer
list (see enclosed) includes many of the foreign
enterprises in the country. In the specific arena
communication skills, project and time management
skills development we have worked with a variety
companies, to include multi-year cooperation with
Globtel/Orange Slovensko, ING Nationale
Nederlanden, Slovnaft, Matador, Slovenské
Telekomunikácie, Squire, Sanders and Dempsey,
Siemens, OMV, PPT Trnava, D.A.S., Kabel Plus,
Telenor Slovakia, Amylum, Nestle Food, AON
Slovensko, SEWS, Unimed, DHL Slovensko, Tatra
Banka, Gity, Janssen Cilag, SIT, Vacuumschmelze,
Metro, SCA Hygiene Products and others.   KNO
maintains full-service offices in Bratislava and
Prague. The Bratislava office is equipped with an
entire library of business reference materials,
enabling immediate access for development of
tailored research or training services. Offices
are equipped with modern telecommunications
equipment and computerized networks, are easily
contacted, and make no resource demands on
AmChams offices.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
KNO CAPABILITIES
During the past eleven years, KNO has developed a
highly educated and professional cadre of
American, Slovak and Czech experts, trainers and
consultants. Most have fluency in three
languages, among them Czech, Slovak, English,
Russian and German.   KNO is committed to a
long-term presence in Central Europe. Our
investment in the Czech and Slovak Republics
ensures not only close contact and a good
understanding of this market, but also increases
the value of our services to AmChams offices.
Our local presence eliminates the costly expenses
associated with importing these services from
abroad or with chain operations that pass on
high licensing fees to their customers.
Accordingly, KNO fee structures are extremely
competitive.   Thanks to our wide scope of
activities, KNO is able to build on work done for
AmChams offices by combining the results of work
done on one project with the needs of another.
Information and knowledge gained in the course of
the trainings, for example, can serve as the
basis for developing strategies to improve staff
and managers performance in the later phases of
the project.
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Directory of Members
The American Chamber of Commerce
in the Slovak Republic
KNO REPUTATION AND CONFIDENTIALITY
The image and reputation of KNO is very strong in
the Slovak Republic. We make a firm commitment
with each client to maintain strict
confidentiality of trade and business secrets.
In cases of long term large scale projects, we
are also able to offer exclusivity in the market
segment.   Our reputation for confidentiality is
well known in-country based on our long running
Comprehensive Salary Survey (partnered with
PricewaterhouseCoopers from 1992 - 2000) which
included over 70 multinationals, who provided us
with extremely sensitive salary information.