Organik Press presentation

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Scalable QA InfrastructureFor Knowledge
Communities
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Agenda

• Technology requirements for knowledge sharing
• Example technology solution Organik V3
• Product tour
• Example sites
• About Orbital Software

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QA Is The Natural Interface
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I Have a Question
1. Who might knowthe answer?
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Email Blitz
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Knowledge Sharing Issues

• The knowledge-based enterprise
• Geographically dispersed teams
• Disparate archives of information
• Inadequacy of search engines
• Email blitzes
• Re-inventing the wheel

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QA Infrastructure Goals

• Users
• Quality answers in minimum time
• No more drowning in search results
• Need to be drawn to the solution
• Experts
• Minimal interruptions
• Community-oriented discussions
• Need to be drawn to the solution
• Administrator/manager
• Easy to implement
• Minimal time and cost to manage
• All
• Dynamic updating of answers and profiles
• Scalable to millions of questions
• Foster a better work environment better web site

QAsoftware
Users
Experts
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Technology Solution

• Organik Person to Person QA Infrastructure
• Highly topical answers to questions
• Optimal access to experts
• Seamless experience for users
• Robust infrastructure to build knowledge base and
  reuse answers
• Builds community

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Dynamically Updated Personas

• Knowledge map updated based on questions asked
  and answered

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Inside Organik V3

• Searchable Corporate
• Information Stores
• Documents
• Peoplesoft
• SAP
• Newsgroups
• Directories
• LDAP
• NDS

Linux, Windows NT/2000, Solaris
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Scalable

• Technical scalability
• Brokered architecture
• Page generation
• Profiling
• Searching
• Community scalability
• Expert sign-up
• Expert breadth
• Question routing
• Flexibility
• Tested with millions of users

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Highly Configurable

• Business model
• Feature set
• Interface
• Integration points
• Flexible hierarchical community structure
• Rules
• Expert sign-up, payment/non-payment, sharing
  content
• Roles
• Guests, members, moderators

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Target Users

• Internet portals (B2B, B2C)
• Community of buyers

• E2E Portals
• Community of employees

• Corporate web site enhancement
• Community of prospects

• Web-based customer care
• Community of users

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Browsing
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Case Studies

• PR Newswire ProfNet
• Ericsson

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PR Newswire Profnet

• 11,000 information points
• Organizations - universities, government agencies
  corporations
• Approved experts/information sources
• Subscriber based
• Official information sources
• Global expert base
• US / Europe / South America

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ProfNet

• Challenge
• Easier to find experts for users
• Easier to manage experts for expert providers
• Easier to grow the service for PR Newswire
• Solution
• Replace manual process with Organik
• Possibly implement a per-question charge

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Ericsson

• Challenge
• Spread best knowledge/practices across enterprise
• Speed assimilation of recent acquisitions
• Solution
• First attempted a document/publishing-based
  solution
• Deploying Organik, beginning with Montreal

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Organik Summary

• Orbitals Organik QA infrastructure
• Example of technology that helps build
  communities
• See full demo at booth 224

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About Orbital Software Inc.

• Leading provider of person to person QA
  infrastructure
• Founded in 1995
• 20M in VC funding - 3i / NatWest / Novell
• US headquarters Framingham, MA
• Industry-leading profiling technology
• Dynamically updated
• Patent-pending
• www.orbitalsw.com

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Scalable QA InfrastructureFor Knowledge
Communities