Emerging Knowledge-Based Business Models

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Emerging Knowledge-BasedBusiness Models

• Robert M. Shapiro, CEO
• Meta Software Corporation

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Metas Experience with Managing Knowledge

• Meta is in the business of unleashing and
  transferring operational knowledge to help
  companies improve productivity and save money
• Our experience shows that decentralized companies
  that proactively share operational process
  information
• optimize their decision-making abilities
• achieve both short- and long-term financial gains
  through ROI and savings on resources
• Web-based information sharing promotes virtual
  team building and knowledge transparency for
  optimal re-use and enhancement

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Web-Based Viewing and Repository Tools

• Provide multi-site operations with a secure,
  centralized means for accessing and reviewing
  process models and simulation results
• Create forums for best practice sharing of
  operational processes across the multi-site
  organization
• Offer on-call service, via e-mail templates,
  for support requests, eliminating commitment of
  dedicated face-to-face resources
• Provide expert support at a discount from onsite
  support services

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Case Study Applied within a Large Banks
National Check-Processing Operations

• Initial Challenges
• Lack of consistency in process models across the
  multiple sites
• Limited opportunity to share models due to
  geographical distances between sites
• Face-to-face site visits from internal or
  external consultants costly and time consuming

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Case Study Applied within a Large Banks
National Check-Processing Operations (continued)

• Solution/Implementation
• Joint project (simulation expertise provided by
  Meta and best practices expertise provided by
  Global Concepts) to build and implement
  consistent process models across multiple sites
• Creation of secure websites and Business Model
  Repositories (BMR) to house and manage models and
  simulation results
• Installation of software, giving site managers
  the ability to conduct multiple simulation
  scenario experiments

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Specific Benefits for the Bank

• Creates a virtual team both within the bank and
  with external support consultants
• process models, work arrival patterns, staff
  scheduling, and simulation results shared across
  all three organizations
• BMR promotes information sharing and version
  control, giving different parties ability to
  evaluate the consequences of the various
  decisions
• Enables ease-of-access to and delivery of expert
  support
• Minimizes time and cost of support
• Raises the bar for site productivity and cost
  performance

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Components

• A customized, secure website allowing one-stop
  shopping for support requests.
• Website/Web Server
• a unique URL that requires designated users to
  log in with a username and password
• Web Viewer
• a Web browser for viewing models and simulation
  results
• Business Model Repository (BMR)
• a database management system for storing models
  and simulation results
• WebEx
• a Web-based technology allowing remote
  browser-to-browser meetings participants in the
  meetings can chat, share applications, or take
  control of applications on other systems

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Support Functions

• After logging on, managers view a structured
  website offering support selections.
• View Process Models
• point and click to review models or results
  stored on the Web server or Business Model
  Repository (BMR)
• Initiate Support Request
• complete an e-mail template that will be sent
  directly to a designated support resource/expert
• Conduct Web Consultation
• link to the WebEx meeting site for real-time,
  remote interaction with the support resource
  and/or process team

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Support Functions (continued)

• View Simulation Results
• point and click to review simulation results
• Review and Comment on Process Models
• view models and send e-mails to the author with
  comments
• Review a Scenario and Run a Simulation
• interact with the BMR to view scenario results
  and/or run new scenarios

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Accessing the Website

• Point your Web browser to
• http//yourbank.metasoft.com/
• Click on yoursite link and login with
• Username
• Password
• Choose from
• Process Models Workflow models
• Supplementary Files Results, instructions, staff
  sheets, etc.

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Reading a Processing Site Check Model on the Web
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Preparing to Test Effects of Increased Proof
Volume Between 9-10 PM
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Looking to the Future

• Captured knowledge is truly dynamic and
  accessible to multiple areas within the
  decentralized bank, or for designated outside
  sources.
• The bank can manage resources more effectively
  and plan and implement an effective management
  strategy.
• The bank is working toward an enterprise model
  that maps all processes so they can fully
  understand their organization.