myMiami Improvements

1

I T Staff!
2
Business Services Improved

• HR professional now handling all employee issues
• budget analyst providing better reporting
  information
• administrative assistants providing enhanced
  front desk, purchasing and accounting activities

3
myMiami Portal Improvements

• now operating using the Blackboard portal
  software
• simplified access to information
• personalized
• new features available
• 24x7 availability

4
New Research Computing Support
Unit

• leadership and vision
• support and collaboration
• facilitate interdisciplinary research
• proposal preparation and/or assistance
• workshops, colloquia and training sessions
• documentation and training materials
• coordination of OSC support
• support for undergraduate research
• assist faculty in incorporating research into
  courses

5
New Research Computing Model

• assisted Bioinformatics with NSF grant by
  agreeing to house and support proposed cluster
• Mac cluster awarded is in Hoyt Data Center with
  appropriate system management provided by CCS
• cluster is owned by Bioinformatics
• interviewed prospective faculty to discuss support

• pilot for new model for institutionally housed
  and supported specialized research resources
• RFP for university HPC cluster is open now

6
Network Protection Services a
Reality in ResNet

• Jumpstart CD sent to every residence hall student
  in summer
• 2400 students used the CDs tool to test their
  computers security readiness for MUs network
  prior to their return to campus
• no disruption of network services as students
  returned this fall (a first since blaster!)
• NPS fully in place on 08-29 in EVERY residence
  hall on campus

7
Support
Satisfaction

• client requests for assistance increased by 21
• implementation of ACD results in 76 reduction in
  client need to leave voice mail
• 40 drop in virus calls
• client satisfaction with web-based training
  modules increased by 13
• number of Knowledge Base cases increased by 4
  number viewed by clients increased by 16
• completion of web-based training courses
  increased by 34 
• client satisfaction with Remediation Center 4.31
  (5 point scale)

8
IT Communications GroupEnhances Services

• Xerox i-Gen digital press brings highest quality
  to campus customers
• new print finishing equipment provides top-notch
  appearances
• web design services barely able to keep up with
  demand
• photography provides over 640 shoots for campus
  clients
• kudos to staff for model Accreditation Report
  preparation

9
Wireless Now a Virtual Reality

• all buildings now have wireless capability
• laptops only need a Wi-Fi card
• green spaces are next in line

10
Executive Advisory Councils Established

• executive council to provide leadership,
  decision-making and tactical planning
• advisory council to be involved in prioritizing
  projects, setting IT direction, policy
  development

11
Blackboard Improvements

• delivery of targeted content and services
• more services offered from a single location
• expands Universitys ability to communicate
• enhanced functionality and reliability
• 24 x 7 uptime due to database clustering using
  Oracle RAC

• e-portfolio system added
• organizations can have courses with all the
  tools
• sharing course content
• virtual classroom tools

12
Blackboard Statistics

• used in 40 of courses during FY05
• 86 of students use Bb in at least one course
• Bb accessed over 14,000 times daily in FY05

13
Team I T

• Congratulations! Youre the Greatest!

14
New Room Scheduling Software

• Ad Astra installed to replace Schedule 25 and
  Resource 25
• faculty able to view information about room
  resources
• clients can request rooms via web interface
• partnership with DARS allows future integration
  for demand analysis and room/class sizes

15
Instructional Support

• full support for new Blackboard features
  including interactive training modules
• OLN grant to change way Music Appreciation is
  taught
• assisting Nursing program in going online
• redesigned a course in Teacher Ed and one in
  Botany
• awesome learning object, tutorials and DVDs
  created for courses
• new CD for new faculty, focusing on technology
  support
• assisting with creation of COOL (Center Of Online
  Learning)
• LTC multimedia area expanded for students

16
Project Portfolio Planning Proceeds

• portfolio includes existing project work
• new intake process initiated this fall
• clients will be involved in prioritization of
  projects

17
Banner and MInE Update

• recently upgraded to Banner 6 on-time and under
  budget
• planning for Banner 7 upgrade now underway
• BannerWeb for Employees introduced to all staff
• work history, pay history, W2s, leave balances
• MInE and WebFOCUS upgraded during summer
• enhanced reporting features
• user training planned
• data warehouse strategy moves forward with new
  SCT ODS product and an RFP for new business
  intelligence tools

18
New Look for Classrooms

• Classroom Enhancement Council
• new, higher technology standard
• enhanced faculty support
• phones in classrooms
• Classroom Hotline with support dispatched
• proactive monitoring over the network
• enhanced training and documentation
• renovation by campus in FY05
• Oxford - 90 rooms
• MUH - 12 rooms
• MUM - 21 rooms

19
Information Security Gets Top Priority

• new information security measures now in place
  university-wide
• critical systems being moved behind firewalls
• IT incident response procedures enhanced
• policy management, firewall issues/mgmt.,
  validation of new applications/systems, security
  awareness measures

20
E-mail Calendaring
Systems Reviewed

• information gathered from focus groups on all
  campuses
• evaluated current functionality
• determined desired new services and developed RFP

• reviewed RFP responses
• unable to match vendor responses with budgeted
  funds
• decision made to stay with current - but
  upgraded- systems

21
Miamis New Apartments Get Special Attention

• voice/data/video jacks installed during week
  before move-in
• installation completed with no delay in service
  to incoming residents
• dedicated staff gives all to getting the job
  done

22
Miami Connects With Third Frontier

• fiber connection completed in Spring
• ultra-high speed access to Internet and Internet2
• Miamis bandwidth doubled
• Third Frontier Network managed by OARnet in
  Columbus

23
Campus Partnerships Implementation Begun

• 5 clients since Nov 04
• alternative service provisioning for departments
• provides
• partial FTE availability and redundancy for
  departments
• centralized training management
• more career path opportunities for IT staff

24
Data Storage
Solutions Offered

• data storage tiers being offered as solutions
  to departments, divisions
• user cost tied to features, services provided
• Tier One
• High availability, continuous access, high levels
  of redundancy, load balancing, 24/7 support
• Tier Two
• Continuous availability via software, mirroring
  of data on second server, lesser performance than
  Tier One
• up to six tiers planned

25
Strategic Plan Renewed Annually

• current Plan developed during FY04
• aligned tactical goals during FY05 and
  implemented
• revisiting and renewing Goals during FY05 and FY06

26
Pinnacle On The Way

• new CIO management system will
• manage assets and resources
• provide consistent chargeback mechanism
• track purchases
• provide service write-up capabilities
• provide better report generation within IT

27
Lifecycle Management of Computers

• efficiency and economy are the goals
• support cost to be lowered
• standard configurations determined
• consistent desktop management attained
• incorporates environmentally-safe disposal of old
  hardware
• will help achieve Miami-wide 3-4 year lifecycle

28
Miami Volume Pricing

• 28 off academic list for Dell
• 17 off academic list for Apple
• 60 (average) off list for Microsoft products
• 50 off list for Adobe/Macromedia products

29
Best Fall Move-In Ever!

• 959 students assisted in 16 residence halls
  (double the number assisted last year)
• Number of unresolved problems on first day lt7
• Phone support staff assisted every client who
  called and chose to wait for assistance (not one
  voice mail message left for support staff on fall
  move-in day)