A Knowledge Management Model and its Implementation

1
A Knowledge Management Model and its
Implementation

• Raul Garcia
• I.T. KM Engineer
• Pratt Whitney Rocketdyne, Inc.
• March 2nd, 2006

2
Agenda

• KM Model
• Benefits
• Knowledge Assets
• Roles And Responsibilities
• Product Life Cycle
• Culture Change
• Knowledge Management Life Cycle.
• KM Enablers
• Metrics Measuring KM Activity.
• Km Implementation Process

3
Benefits

• KM Model Reduces Confusion
• Vocabulary
• Process
• Enablers
• Framework
• Magnifies Investment Of Resources
• People and Time
• Identifiable activities
• Reduces duplication
• Repeatable Process
• Teachable

4
Opportunity !
failure
The Fog of KM
Security
access
5
Knowledge Assets (KA)
Explicit
Media-based
Written down
Tacit
People knowledge
in Peoples head
6
Roles Responsibilities

• Program / Product
• Function / Process
• Integrated Product Team (IPT)
• Customer
• Services ( IT, Facilities)
• Suppliers / Vendors
• Product Life Cycle
• Seeker, Provider Absorber

7
Culture Change
What in it for Me (WIIFM)
Intrinsic
Extrinsic
8
KM Life Cycle
Inventory all knowledge assets, people and
media-based
Gathering info from people that know it media
that stores it
Arranging assets in a logical, searchable and
usable format
Passing on the knowledge between people or
systems
Using or sharing the knowledge to your benefit
9
Which Enabler to use?
Mapping Tool
Map
Capture
Organize
Transfer
Utilize
10
KM Transactions
The bridge between the problem youre trying to
solveand the selection of which KM enabler to
use.
Knowledge Required
Knowledge location
11
Metrics Outcome, Output System
12
Implementation

• Team level
• Domain Content Context
• Product Life Cycle
• Knowledge Assets
• Roles Responsibility
• KM Process Need
• WIIFM

• Enterprise level
• Executive support
• KM Team Partnerships
• Infrastructure (technology)
• Resources (people, )
• Process
• WIIFM

KM Model Provides a Framework
13
Implementation
14
Mapping Transactions
Mapping Tool
Map
Capture
Organize
Transfer
Utilize
15
Deploy Solution

• Train Customer on solution
• Training plan for selected enablers
• Invest in training
• Implement Solution
• Management support
• Culture sensitive
• Pilot, Proof of concept
• WIIFM (whats in it for ME)
• Utilize solution
• Have expectations for use of solution
• Consistent and Persistent promotion
• Adapt as you go

• Integrated into Business
• Early adapters
• Communicate success
• An Art not a Science

16
Measure Improvement
17
Are expectations met?

• Expectations being met?
• Use metrics to measure progress
• System, Output Outcome
• Identify Corrective Solution
• Awareness
• Training
• Cultural
• Time
• Deploy Corrective Solution
• Have expectations for use of solution
• Consistent and Persistent promotion
• Adapt as you go

• Monitor Needs
• Revaluate Customer Needs
• Promote Other Solutions
• Publish Successes
• Celebrate, Recognize and Reward

• Budget
• Motivational
• Management
• My job

18
Summary

• KM Model Reduces Confusion
• Vocabulary
• Process
• Enablers
• Magnifies Investment Of Resources
• People Time
• Identifiable activities
• Reduces duplication
• Repeatable Process
• Teachable
• Plan Your Work, Work Your Plan
• The Benefits Are Worth The Investment!