November 18, 2004

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University of Connecticut Libraries Academic
Year 2005 Update
November 18, 2004 Brinley Franklin Director,
University Libraries
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• Academic Year 2005 Update
• Mission Vision Statements
• Library Leadership Council Members
• Statistical Profile
• Input Measures
• Service Quality Scores
• 2004-2005 Objectives and Initiatives

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University of Connecticut Libraries Mission
Statement The University of Connecticut
Libraries provide high quality collections and
information services in support of the
Universitys research and educational missions.
The Libraries also contribute to meeting the
information needs of the citizens of Connecticut
and the scholarly community worldwide. In
fulfilling this mission, the Libraries select,
acquire, organize, preserve, and provide access
to collections in a broad range of formats
facilitate access to collections owned by other
institutions serve as a gateway and contributor
to global networked information resources
provide assistance and education in information
retrieval utilizing current technologies and
provide facilities conducive to learning and
research.     
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University of Connecticut Libraries Vision
Statement In 2005, as the University of
Connecticut becomes one of the outstanding public
universities in the United States, the Libraries
will provide institutional and professional
leadership as the primary gateway for the
delivery of information resources to the local
academic community. Operating from
state-of-the-art libraries, we will be a
facilitative and flexible learning organization,
meeting and anticipating user needs in concert
with the University's outreach and education
programs. As highly competent and experienced
library professionals, we will enable our
clientele to navigate and critically evaluate the
growing information universe as we assess and
select our increasing base of traditional and
electronic resources to meet the University's
evolving curricular needs. Informed in part
through our strategic partnerships, the Libraries
will explore, implement, and promote innovative
local and remote services in an environment that
fosters academic achievement and research
excellence.
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Library Leadership Council Members
Collections Services
Director
Access Services
Francine DeFranco
Brinley Franklin
Barbara DesRosiers
Administrative Svcs./Regional Campus Libraries
Research and Information Services
Dodd Research Center
Information Technology Services
Scott Kennedy
Patrick McGlamery
Tom Wilsted
Deborah Stansbury Sunday
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University of Connecticut Libraries Statistical
Profile, FY 2003 (Includes Storrs, Regional
Campus, Law and Health Center Libraries) Volumes
Held 3,168,617 Volumes Added 75,422 Current
Serials 42,059 Total Library Expenditures
19,427,828 Number of Permanent Staff - 158
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ARL Rankings of UConn and its Peer Group of
University Research Libraries
19 U. Of Minnesota 23 Ohio State 26 Iowa 29
Rutgers
Rank Determined by Volumes Held, Volumes Added,
Current Serials, Expenditures, and Number of
Permanent Staff
50 - UConn
66 Missouri 73 Iowa State 75 Purdue
Source Association of Research Libraries (ARL)
Statistics, 2003
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Total Library Expenditures (in millions)
31.4 Minnesota 29.4 Rutgers 27.0 Ohio
State 23.2 Iowa 19.4 UConn 18.8 (Median) 17.4
Purdue 16.5 Iowa State 13.0 Missouri
Source Association of Research Libraries (ARL)
Statistics, 2003
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Library Materials Expenditures (in millions)
11.9 Ohio State 10.8 Minnesota 10.3 Iowa 9.9
Rutgers 8.9 Iowa State 7.7 (Median) 7.4
UConn 6.8 Purdue 6.5 Missouri
Source Association of Research Libraries (ARL)
Statistics, 2003
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Total Professional and Support Staff (Library
Employees as FTE)
345 Rutgers 312 Minnesota 289 Ohio State 223
Iowa 206 (Median) 204 Purdue 174 Missouri 158
UConn 92 Iowa State
Source Association of Research Libraries (ARL)
Statistics, 2003
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Library Expenditures per Total Full-time
Undergraduate Student
(in 1)
Source Association of Research Libraries (ARL)
Statistics, 2003
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Library Expenditures per Full-time Grad Student
(in 1,000)
Source Association of Research Libraries (ARL)
Statistics, 2003
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Library Expenditures per Faculty Member
(in 1,000)
Source Association of Research Libraries (ARL)
Statistics, 2003
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Full-Time Students per Library Staff Member
Source Association of Research Libraries (ARL)
Statistics, 2003
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LibQual General Satisfaction Summary
Overall 7.43 7.14 7.29
Undergrad 7.46 7.33 7.4
Graduate 7.4 7.09 7.26
Faculty 7.41 6.67 7
In general, I am satisfied with the way in which
I am treated in the Library. In general, I am
satisfied with Library support for my learning,
research, and/or teaching needs. How would you
rate the overall quality of the service provided
by the library.
LibQUAL - Spring 2004 Survey
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LibQual General Satisfaction Summary

• Perceived service met or exceeded minimum
  expectations for all user groups combined on all
  22 questions.
• Areas where perceived service did not meet
  minimum expectations
• - Print and/or electronic journal
  collections (-0.35) Graduate Students, (-0.53)
  Faculty
• - Print library materials (-0.19) Graduate
  Students, (-0.35) Faculty
• - Electronic information resources (-0.03)
  Graduate Students
• - A library website enabling me to locate
  information on my own (-0.02) Graduate Students,
  (-0.48) Faculty
• - Making electronic resources accessible from my
  home or office (-0.43) Faculty
• - Easy-to-access tools that allow me to find
  things on my own (-0.13) Faculty

LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
LibQual Undergraduate Scores among UConn Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
LibQual Graduate Scores among UConn Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
LibQual Faculty Scores among UConn Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
Historical Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
Potential Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
Aspirant Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
LibQual Overall Satisfaction Score vs. 2003
Expenditures
2003 Total Expenditures (in Millions)
LibQual Score
LibQUAL - Spring 2004 Survey
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CONFIDENTIAL
Millions Spent per Point of LibQual Survey
Millions
LibQUAL - Spring 2004 Survey
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LibQual User Comments Spring, 2004
I think that the ILL service is the 8th wonder
of the world. I cannot think of anyway that the
library could be better than it is. Faculty,
Liberal Arts Sciences The single, and
overwhelmingly, most important function the
library provides me is electronic access to
journals from my own office. Faculty, Liberal
Arts Sciences Access to Full Text electronic
journal articles needs to be expanded. Graduate
student, Agriculture Natural Resources I know
when I graduate the first thing Ill miss is the
Babbidge Library. Ive always received the best
service and cooperation. Graduate student,
Engineering/Computer Science I like the way we
can take books out on loan, the do it your self.
No need to wait in line. The idea of
modernization is great! Keep going! Graduate
student, Liberal Arts Sciences There should be
wireless Internet available on all levels of the
Library. Graduate student, Liberal Arts
Sciences More group study rooms would be
helpful. Undergraduate student, Business The
Library needs more quiet space for individual
users especially with Internet connections.
Undergraduate student, Liberal Arts Sciences
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Library-Wide Priority Objectives, 2004-2005

• Investigate and develop a project plan for a Web
  Content Management System for the University
  Libraries.
• Rollout Quest and LinkFinder Plus to library
  staff and patrons, in order to increase their
  knowledge, use, and development of these
  resources.
• Carry out phase 2 of Connecticut History Online,
  an IMLS Grant that will catalog and digitize up
  to 1,500 items from Archives Special
  Collections.
• Update the Libraries strategic plan, including a
  revised vision statement and strategic
  initiatives.

• Complete the development of the Library
  Information Literacy Program and its delivery
  mechanisms.
• Continue to develop UConns Boston Library
  Consortium Virtual Catalog presence by bringing
  up Regional Campus Libraries as lenders
  participate in the journals module.
• Bring library content and services into the
  Universitys academic enterprise application,
  WebCT Vista.
• Plan and operationalize the use of ENCompass for
  Digital Collections for staff in Archives
  Special Collections to create, organize, and
  manage digital content for the benefit of our
  user communities.

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Other 2004-2005 Initiatives

• Re-engineering Services
• Collections Services Consulting Study
• Restructuring IT

• Public Events
• Co-sponsor Faculty Honors Conference on
  Undergraduate Research
• Dodd Center 10th anniversary planning, including
  second Dodd Prize

• Miscellaneous
• Facilities Administrative Rate Library Cost
  Study
• Institutional Repository for Honors Students
  Senior Theses
• Class of 1956 working with 125th anniversary
  class gift committee to support the university
  archives

• Space Improvements
• Renovation Document Delivery/Interlibrary Loan
  (DD/ILL) Space
• Class of 1955 Undergraduate Electronic Classroom

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Questions? www.lib.uconn.edu brinley.franklin_at_uco
nn.edu