Query Management System

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Query Management System

• Contact Info
• Delhi NCR, India
• G-192, Sector 63 Noida, Delhi-NCR, 201307, India
• (91) 9643737505
• info_at_srdvtechnologies.com

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Query Management System is also known as Leads
Management Software. Query Management system is
one of the most important Feature of Travel CRM.
As per their requirements, Organization can
customize their CRM like whether they want a
complete company CRM or want only for specific
department. Lead Management CRM is very much used
in Travel and Tourism Business. We can consider
it as Travel Technology Solution. In Travel
Industry, Query management system is very useful
and mandatory to manage all the queries coming
from Online Booking Portal or from any other
source related to Hotel Booking System, Flight
Booking System, Tour Package Enquiry etc. By
using Lead Management System you can provide
quick response to every query, regular follow ups
to your customer. Lead Management System have
some major features like set priority, assigning
to staff, check follow ups details, easy reminder
etc. Now everyone want quick action on his query
so you can provide this and make good customer
relation by providing a quick support.
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• Lead management system increases query
  finalization ratio and customer satisfaction
  which in turn takes your online business to a new
  height.
• Here are the some major features of Query
  Management System
• Query Listing Every query which is raised by
  your users or visitors is listed here. So you can
  take a proper action towards that query. 
• Query Status In this feature you can check the
  status of every query whether it is active or
  inactive. 
• Follow up Reminders You can easily set reminder
  for every query as per client preference. 
• Quotation Builder As per client requirements
  Staff can share quotations by mail or Whatsapp.
  This save staff time and increase efficiency. 
• Assign to staff or department When you receive a
  query then you can assign that particular query
  to someone or solve it by yourself. This feature
  is also available in Travel CRMs Query
  Management System.

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• Schedule Follow Up In this feature you can add
  follow up details and follow up date according to
  the query status. 
• Multiple Query Source In query management
  multiple topic related queries can be received
  like queries form contact page, feedback, holiday
  query, any booking query or any other travel
  related queries. 
• Admin Control Admin can check all query details,
  follow up details and status of each query. Admin
  can also check staff conversation for particular
  query. 
• Reports You can also check reports like
  success ratio, sales, staff productivity etc. for
  each week or month as per your requirements. This
  increases your control on your business. 
• Big Organizations need a centralized cloud based
  Query Management which can provide you the best
  view of your portal. You can see your Customer
  queries, agent queries, new leads for your
  portal. You can see queries from multiple areas
  of your portal and assign them accordingly to the
  concerned department so that it can be resolved
  or turned into Business at the earliest.